FULL DISCOSURE: I am a meowmmy so I am reviewing from a Cat Person perspective although I have…read moremany friends with dogs so I visit often to pick up treats or gifts for them. THAT SAID, as someone who has lived in the community for decades and as a regular customer who has politely made requests or offered feedback as someone who DESPERATELY WANTS/NEEDS A NEIGHBORHOOD STORE THAT SELLS QUALITY CAT RESOURCES AT REASONABLE PRICES- Bone Appetite is NOT it. They offer a very limited selection of goods for felines while Dog Items and Services are wonderful, even OUTSTANDING. In fact, since the pandemic, they offer LESS cat products while still maintaining dog supplies and adding new dog items. So.....this place is phenomenal for ONLY DOG people. Cat People continue to be ignored, disrespected and just hated on. Luckily, in these hard times, I can just share my chicken, turkey and fish with my furbaby and call it a day. Amazon supplies my cat litter. The Dollar Store offers cheap toys. This Chestnut Hill store is always clean. The employees are friendly and polite. It's a boutique store that is specific to canine clients. They don't pretend to cater to other animals- its BONE Appetite with a DOG on the Window. LOL, its all good. Cat people know how to survive. But if you are a newbie and think you might find something for your feline friend- don't waste your time. I only go because its near my home but even then, it's ONLY for other people's dogs, not for my sweet ball of fur. They fresh assorted meat jerky is a nice new addition for easy treat purchases that are excellently priced.

This review is for the manager Demetrius Hogue of the Bone Appeptite. I left my dog to get groomed…read moreon a Friday with groomer and Demetrius Hogue the manager. Tall brown skin black male with twisted/locced colored hair Ran a few errands and deposited a check unfortunately TD bank on Germantown Ave closed early that day as a result i was unable to pull funds as they were all on hold until the next day. When i went to retrieve my pure bred $3500 German shepherd i explained to Demetrius the bank was closed but i could leave my card on file to charge the $125. I also left the groomer a $20 tip. Demetrius Hogue did not agree to this and instead stated he would have to keep my dog overnight. I thought that was strange as the store doesn't board dogs but i acquiesced bc i thought the manager who lied and said he was the owner was a relatively sane person. I also thought it strange that he was being highly anxious about $125 after me offering to leave my id and cc on file and i live in the neighborhood and my child also goes to school in the neighborhood. Im literally near the store daily either at weavers way or a coffee shop. When i returned the next morning when they opened at 9 am a different worker was there and was not informed about anything. 2. Demetrius Hogue did not leave the staff any information rather they had to call him and he informed the staff worker that he put my dog in a shelter with ACCT Philly. 3. Demetrius Hogue did not contact me to let me know he did this despite the store having my information on file as he called me when my dog was finished with her grooming appointment. 4. I contacted police and reported theft bc Demetrius did not have the right or legal authority to place my chipped dog with ACCTPhilly 5. I contacted 911 for a stolen dog and pressed charges against Demetrius Hogue and placed an ad in the chestnut hill local for him to be terminated from the store as his behavior was not pro dog. 6. Demetrius Hogue traumatized a dog that is chipped cared for attends daycare and loved for $125 that the customer provided even AFTER learning her dog was given to a shelter. 7. I'm local to the neighborhood so there was no reason to keep and essentially abuse my dog he's dangerous and shouldn't be allowed in a pet store or near anyone's furry family member. 8. For the above stated reasons i will not support nor do i recommend the community support this establishment while Demetrius Hogue is still employed as he does not understand what pets mean to family members and he should not be around people's pets as he's abusive. He needs to be terminated asap.

The owner of this store kniws a lot about a wide variety of animals. He carries pet supplies as…read morewell. If he doesn't have something in stock, he'll order it for you. The service here is excellent, much better than the big pet stores.

Very satisfied with the place, very easy and simple, they give you everything you need and you can…read moretake the necessary time to do a good job, I would definitely come back.

I was super excited to learn that there is a pet store with reputable products in the local area…read more Employees at the store were super nice and attentive. Customers in the store were also nice folk. They had the healthier dog foods that PetSmart doesn't carry which attracted me to check out the store. Sadly, I found the prices there to be well above other family owned pet stores in other towns. The bag of dog food that I was looking for was $20 more than another store. The at home allergy test kit was $20 more than purchasing online which had free shipping. I would love to shop here, but it's worth driving to another town due to the amount of mark up at Braxton.

Surprising find…read more It's an automotive shop. That has a little side business as a pet store. Which apparently has been operating for something like 40 years. Successfully. For reals. And not just any pet store. They sell the good stuff here, this is not your local Walmart of pet goodies. Found them on the website for our dog food as a retailer, called and yep they had what we needed in stock. Last bag. Open on a Saturday. Headed over, and was surprised to find the split-personality pet auto thing going on, but it works. It really does. The store is small but it is well stocked and whatever they don't have, they can get, they order if they are out of it or can find it and it can be there in just a few days. They sell a good amt of the higher end dog foods, such as Taste of the Wild, Wellness, Grandma Lucys etc. Oh and your random metal dog water bowl, which somehow got lost in our move. $2 ya'll. In CA you'd pay $8 for the same thing. PA win.

Love this little place. It's the closest place to me that sells my puppy's food (VeRUS). It's an…read moreexcellently healthy dog food and I won't switch him off of it just because chain stores don't sell it. The first time I went in to get a bag of puppy VeRUS food, I called ahead to see if they even had the small 6 pound bag in store. Not only did they have it, but the guy set it aside for me until I could come in later that day to get it, and was super friendly when I got there. Really good prices and just a really friendly place. And the fact that it is attached to an automotive shop isn't at all as creepy as it sounds. Separate shop and everything.

I feel sad for the pets here. As a child, I used to love to wander through and look at the puppies…read morebut then I grew to learn it wasn't as great as I thought. They are puppy farm puppies, often a bit sickly, and with spotty paperwork. (My family did once look into purchasing a dog here.. but steered away for these reasons.) We were used to purchasing from a notable breeder and just knew in our gut, things weren't right here at Kritters. Smelly, dirty store.. rude,smelly employees .. Steer clear!

One of the best pet stores around they cared for the animals at all times. I've seen them open at…read more11pm waiting for pet deliveries and vets to finish. Manager would work with customers to negotiate a price to make everyone happy.

It took me a while to write this review because I thought I should cool down about it before I…read moresounded nasty. I had an emergency trip I needed to take and I just couldn't get back in time to walk my dogs. I had never used a dog walker or a boarder before. Based on the reviews here I called Walk It Like A Dog. I gave them a lot of credit for taking me on as a new client last second. They came to our apartment a few days before and Rich and Tristan were awesome. They were definitely the kind of guys I would go have a drink with and my two dogs really seemed to get along well (which is odd). So I made extra sets of keys and left a check and instructions on my table and felt great because my dogs would be alright and I could take my time. In hindsight I should have called to confirm that morning, but it was only two days since their "meet & greet" so I thought I was OK. It was a good thing my event ended early and the traffic gods were on my side so I was able to return within 12 hours. I came back and found that the check was still there and the leashes had not been moved. They didn't show up at all! I was fuming and called Rich directly on his cell phone. It took him until the next day to find Tristan and figure out why he didn't show. The only response I got from Rich was "I'm really sorry, man. I don't even know what to say". I immediately requested my two sets of keys and told them to lose my number. When I picked up my keys from his shop, they threw in a $20 gift card, like that would make up for not showing up. I also recently got a follow up email that Rich's iPhone was stolen and not to worry "WE DO NOT KEEP ALARM CODES IN THE PHONE, just your name, number and address" That makes me feel soooo much better.

When I was searching for a sifting litter box, I stopped in here to see if they had one…read more They didn't, but the girl at the front desk took my phone number to see if the owner could order one for me. A few days later he gave me a call, we talked about what I was looking for, and the next day it was at the store for me to pick up. He even texted to let me know it was in.

pet shop is really personable and friendly....great service for clipping dogs nails...tried to go…read moreto petco and their staff said my dogs were too frigidity...but they are calm at pet purfurr

Contrary to the other review, I have not had a very positive experience with the owner. I am…read morelooking for a particular product and would prefer to support local businesses rather than Amazon. There are 3 stores which carry this, of which 2 provide a bulk discount. As an older person on a fixed income, anything helps. Not only does this owner not discount, but her attitude towards small purchase but repeat customers is lacking. I hope she survives but my business will go to Fairmount Pets. Bulk discount and customer niceties.

The local business is always a breath of fresh air. In an age where big-box stores and online…read moredelivery dominate, finding a truly local gem is rare -- but that's exactly what this pet store is. The moment you walk in, you're greeted not just with a smile, but with genuine warmth and interest. The owner is incredibly knowledgeable, taking the time to understand my needs and offering thoughtful advice that comes from years of experience, not just a sales pitch. She was great about connecting with us because we have a black lab. What makes this place so special is the personal connection. The shopkeeper knows remembers preferences, and I feel would go that extra mile to recommend products that are actually right for you. It's the kind of place where you feel like a valued part of the community, not just another transaction. In a world of impersonal clicks and corporate chains, this store is a reminder of how meaningful it is to have a neighborhood business that cares. A true treasure for pet lovers!