I had a really upsetting experience at Heartland Salon today. I brought in my 5-year-old…read moreYorkie/Poodle mix, Río, and spent several minutes explaining that I wanted to keep his beard for a schnauzer-style cut. I explicitly said NOT to shave his beard and even showed a photo of Río with his freshly groomed beard for reference. His beard is his signature feature and he gets compliments on it almost every day. When I picked him up, the receptionist told me they had "accidentally cut the beard" and offered a 10% discount. While I was paying, she even asked if I wanted to leave a tip, which felt inappropriate given the situation. When I finally saw Río, his entire muzzle and face had been completely shaved down. It looked nothing like what we discussed, and I was honestly so shocked and upset that I started crying in the salon. When I tried to explain the situation to the owner, there was pushback from the receptionist about whether I had shown a photo. Regardless, I was extremely clear that his beard should not be cut and that's indisputable. They did refund me after seeing how upset I was, but the situation felt careless and dismissive. Río's beard was the most important part of the cut I asked for. I would not recommend Heartland and I won't be returning. I'm attaching photos of Río before (with his beard) and after the haircut so people can see the difference.

They are always so sweet with my Bichons and my pups are beautiful when they're done!read more

Called and texted to set-up an appointment. Three days later and I still haven't heard back.read more

Our ONLY GROOMER! I always stay when I drop off my Yorkie at…read morePetsmart or Petco BOTH times I have seen them being rough or not so nice to a nervous dog! I asked at Petsmart why dog was crying while being brushed they LIED and said dog was aggressive and owner was called! I WAITED outside and asked the owner if Petsmart had called her to pick up her dog, she looked at me like I had two heads and said no why?? I told her about her dog crying in pain and asked her to please never take dog back! Dog was as sweet as could be and I was a stranger! Inexperienced and MEAN no patience! Edyta is so kind and gentle no crating and my pup always looks amazing!! Love her!!!!!!!

First of all I'd love to say I loved the ease at booking an appointment. It was also not a long…read morewait time to get an appointment. I absolutely loved the service provided for Bentley! He looks so good! Trimmed to perfection and smells so good! I'm looking forward to booking again very soon!

If you haven't tried Purple Kutz in Downingtown yet for a groom for your pet, You don't know what…read moreyou're missing! Aliya has been grooming my dogs for years, they always look beautiful when they're done. She handles my shepherd like he's a poodle. I would never go anywhere else.

Finding Felicia was life saving for us. Our dogs are "home" at her house when we can't be "home"…read moretogether. They love her and their time together and knowing that they are safe and comfortable, not separated in crates and lonely in a kennel helps us to be able to enjoy our time away as much as they do!

From the owner: With 10 years experience in the grooming and boarding industry, I will make your pet feel at home…read moreand you feel secure they're getting the best care possible. Call me today for all your pet needs!

communication is so poor. We texted, left voice mails....I'm not sure why it was so painful to…read morecommunicate with this dog walking company...

Canceled on us a few days before our vacation. We were scheduled for at least three weeks. They…read moresaid, sorry for your luck but we hope to see you again. Really?? Had to scramble and hoping we can make arrangements elsewhere. We called to confirm with them and they told us this. I'm curious how long they would of waited before they were going to tell us. Use someone else. Not reliable. The person who recommended them was just told the same thing. Beware!

Dr Perkins has been my vet for over 30 years. I travel to see her. Very smart and doesn't recommend…read moreunnecessary testing.

They do a wonderful job caring for my dog when I go in (which is often because he's old). They…read morerefer to notes, the vets will call me back when I have questions about his meds or a diagnosis. They're great

I have been going to critter care for years. They always treat my dog well. They also were very…read morekind and compassionate when we were going through the illness and eventual passing of one of my other dogs.

I have always taken all my cats there for 26 years. Dr. Portugal has been amazing with all of them,…read moreincluding the ferals I brought in. She has always been spot on with their diagnoses. The staff is super friendly. Many times in the waiting room people would come from quite a distance saying they would never go anywhere else.

I have been taking my malti-poo here for about a year. Mr. Buckwalter is experienced with poodles…read moreand poodle mixes does a great job. Prices are very reasonable and appointments are convenient. I have gone to a few of the "fancy" places and the grooming there has not been as good. Definitely highly recommend. Also, a visiting friend needed a kennel to board his dog. She was very happy with the experience at Buckwalter's. Absolutely trust Buckwalter's with your dog.

We have been using this kennel for many years, and 3 dogs (one of them was a difficult guy). The…read moredogs come out happy and bathed. I have watched the owners with my dogs and others. They are great dog people! I cannot recommend them highly enough!

They are amazing! So so sweet and my dog always looks amazing:) I will continue to use this company…read morefor a very long time!

I had a great experience with Furry Land Mobile Grooming. Lily did an excellent job bathing my…read morecat. She is an older gal and has a hard time keeping herself clean everywhere so she needs some professional help every so often. We will be repeat customers.