Really great customer service starting with my first inquiry and the very pleasant and friendly…read morelady who took my call. I had to wait a few days for an appointment, but they called me back when an earlier time was available which was much appreciated. I also liked that they sent a text reminder for my appointment time and sent another when the technician was on his way along with a pic of the tech and his name which was a nice touch. The technician arrived right at on time, and was very helpful troubleshooting my system and thermostat. He isolated the problem to when I tried to connect a "smart" thermostat. He gave us some pointers for our system and was on his way. Overall great experience and will reach out to them again when we are in need. Great customer service all around.

please for the love of god DO NOT do business with this company. They do not treat you like a…read moreclient whatsoever. I paid for my HVAC to be fixed before closing and it only worked temporarily before they told me I had to pay again for it to be fixed. I told them it was an emergency and I needed the AC to be fixed and they dropped the ball on scheduling me. if I could leave a lower star rating I would.

I had to have a new heating/cooling unit. My home warranty company referred me to this company…read more Technicians are very professional. it take 3 visits to determine the situation and required repair. Then they had to wait from the warranty co for approval. Then we waited for the unit which the warranty company chose to purchase. All of this took weeks which was frustrating but I always found the staff of Action Air to be responsive. Sometimes it took a couple of contacts but they never took more than a couple of days to get back to us. When we were finally told the unit was in, we were able to schedule quickly and everything is fine. I did have to ask for my paperwork on the unit. They should provide that as soon as your repair is done. They would definitely be a company I would use again. Chastity and Alicia are very good at returning calls.

Woke to hot house, called Action heating & a/c, said they would be out in a few hours. They…read moreactually called and asked if they could come earlier as they were in the area. Within an hour we were getting our cool air back & they even explained to us what had happened, something like a flux capacitor, LOL & compressor & fan and that it is so hot. Then they gave us some great recommendations. Thanks to the guy, Nicki, on card? with the NYY hat on. Donna

The Service I requested online was quick and well explained by the tech! I thought my neglect of…read morenot getting an annual service for a few years might mean I would be repla$ing my unit but after a quick check the problem was diagnosed and fixed. It saved me a lot of money and should be able to extend its life for years. I would refer them for any A/C service/repair or replacement need!

I set up an appointment through their easy to use website and they showed up on time the next time…read morewithin the window promised. I explained my issue I was noticing with my unit and it was resolved efficiently and very quickly (Like an house maybe). I had to make sure my newborn had cold air again and Blake and Sons HVAC took care of us. I will be a return customer!

Carolina Air Care advertises being in existence for 20 years, and we have been a customer for 11 of…read morethose years. We are a retired couple with modest home heating/cooling requirements. In 2015, we purchased a new Lennox system (Merit 5 Ton 15 Seer Split Heat Pump) from Carolina Air Care. We contracted solely with Carolina Air Care for the system's annual maintenance. Within a few years a coil needed to be replaced, and while the unit was under manufacturer warranty, the labor for replacement was not, thus saddling us with a high repair bill. In 2024, within 9 years of purchase, the Lennox system then had such failure that it needed total replacement. We remained a Carolina Air Care customer (our mistake) and purchased a new Rheem system (5 ton 14.3 Seer 2 Split Heat Pump). Again, we contracted solely with Carolina Air Care for annual maintenance. In 2026, just 25 months after purchase, the compressor failed. Carolina Air Care estimated we would incur a several thousand dollar repair cost. To be clear, 2 new HVAC systems of different brands we purchased from Carolina Air Care over 11 years had multiple system failures and short lifespans. We don't have the technical expertise to ferret through the intricacies of the failures (e.g. manufacturing defect, subpar installation/maintenance, our usage pattern, or combinations). And we doubt that Carolina Air Care knows. But our unfortunate experience is that Carolina Air Care's business practice doesn't include it sharing responsibility, even with long-term customers. It took us 11 years to understand that. We have lost trust and moved on to another HVAC company.

Carolina Air Care has installed and serviced multiple systems at my houses and my daughter's…read morehouses. Until recently I would have rated them highly. I no longer do. Problem is they DON'T stand by their work. They installed a new flexible return air duct for me in 2021. It collapsed, because they didn't adequately support it. The duct was installed with supports appropriately every 10 feet, and should have been supported every 4 to 5' per standards. They charged me AGAIN to replace the duct that was incorrectly installed the first time. BOTTOM LINE: Don't use Carolina Air Care if you want a company that stands by their work.

We've been using this company for the fours years we've been in our new home and we love them…read more They've been doing our annual inspection and even came out immediately when we had a problem. Responsive, polite, and knowledgeable! We can always count on them!

I requested service on home HVAC after purchasing the home last September and not knowing when…read moreprevious service was completed. Phone contact at Southern HVAC offered maintenance contract and scheduled appt. Tech and trainee came out, found a clogged drain and corrected that, noted that tape on ducts would need work in the future, checked AC unit but didn't clean debri or coils. No discussion from tech regarding his decision to not clean AC unit. Time spent was approx. 20 minutes while training new tech, advertized cost $150. Price reduced to $140 when I complained about AC unit not being cleaned and I was told no one else has previously complained about this tech.

We have used Brian's Mechanical for a few years. We paid for the yearly service. They would come…read moreout twice a year to check our furnace/AC unit. The service techs were always polite, knowledgeable and courteous. If there was an issue with our units, they would suggest a few options we could do and the prices were never outrageous. This past weekend, we had an issue. The outside temps reached 117F, and we woke up Sunday morning to a leak in my kitchen...the furnace is right above the kitchen area and it was pouring out of a pot light..what a mess...I got on the phone with Brian, and he gave me a few solutions and we made an appointment for them to come out..they couldn't come out on Sunday but we were scheduled for Monday! I spoke to him a few times Sunday, sending pictures and explaining what was going on and we followed his suggestions and within a couple hours, the leak stopped!! I am so thankful that I was able to cancel my Monday appointment. Everything was running perfectly...I am super happy with the service Brian gave me. He even called this morning to make sure we didn't need him..if I ever have any issues with my furnace/AC unit, I will be calling Brian's Mechanical for sure!!!

I needed a new HVAC system during a heat wave and Brian's Mechanical came first thing the next day…read moreand worked to get me a system ASAP. Their pricing was significantly better than other quotes we got as well. We'll definitely be using them again for all our HVAC needs.

Hi Stacy, everything went great last night with the tech from Goose Creek just wanted you to let…read moreyou know he was excellent young man came in and took care of everything he was polite and very professional. I would definitely recommend that outfit to anybody in the future.

This is my first time getting my ac unit checked since moving into my house 3 years ago. Was having…read moresome issues and Chad walked in and automatically knew what was wrong. He got right to work and within 30 minutes he had my unit up and running. He even told me about things I had no Idea about and gave me some good recommendations. He is very knowledgeable and super friendly to speak with. He's also very relatable and advertised the best value for the job. He was up front about the prices and I appreciate him for that. There's also a maintenance plan that I will be signing up for. The prices are not that bad and I'd rather catch the issue before it starts than to wait and be out thousands of dollars. Go with Goose Creek Heating and Air, you will not be disappointed and if you are then you didn't get Chad!

I consider myself lucky to have found this business! It can be very hard to find someone who is…read morehonest and ethical these days, but Air Concepts Solutions was and also very pleasant and efficient to work with from the first phone call. They came out ot Wadmalaw without whining about it, they gave me an estimate, and they stuck to it. They arrived when they said they would handled a tough job (three story house and HVAC unit in the attic!), were very professional all the way, and cleaned up behind themselves completely. I'm not looking forward to the first floor unit failing, but when it does I'll be calling this company again. I don't usually write reviews but this job was handled so well from start to finish I felt I had to this time.

Air Concept Solutions is top notch! Their pricing is always fair, service is excellent, but the…read moreattention to detail is what really stands out. They take great pride in the job being done exactly how it is supposed to be done. There are a lot of companies out there just trying to make a buck but not these folks because they care about the quality more than anything. For repairs, maintenance, or if you are needing a unit replacement, I highly recommend. They are also very personable and a family owned business.