I contacted Rudd for a routine electrical inspection. They were at my house and resolved my…read moreelectrical issue within 48 hours. Very timely and good communication throughout the process

Great communication, service, and professional representative at a reasonable price. They showed…read moreup on time and kept me apprised off all they were doing to repair and do maintenance on our AC unit. Diagnosed issue quickly.

Thank you Holy city HVAC from the first day I called your company I knew I made the right decision…read more From the time I contacted the company they guided me through the process for repairs or replacement. From Blake organizing the project from beginning to the end of the project was simply professional along with humor, I watch the installers from my camera and it was no time for goofing off. job well done ! The office staff were very respectful and professional. Thank you Bernadine

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

Very professional from the initial phone call to receiving info on the technician and progress on…read morehis arrival. Got service the same day I called even though I offered the next day. Thanks for a local business that is very professional.

Great business and the owners are great people that support the community. They sponsored our…read moresoccer team last fall. When requesting a service call they provide information and updates on who is coming to your house and when they will be there. That adds amazing value to the service call. Jordan came out and told me the facts, and recommended the appropriate fix for our unit at a fair price. Highly recommend!

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

I gave a one star rating only because I can't leave a zero star rating. They pressured a tenant of…read moremine to pay a fraudulent invoice for work that wasn't done and wasn't approved ahead of time. The positive ratings you see on this sight were mostly posted by the owner or his son. The city of Mount Pleasant and SC Labor and Licensing website cannot confirm these guys are licensed. Beware!

Preferred Home Services is one of those companies that really earns your trust. Everyone I've dealt…read morewith has been professional, knowledgeable, honest, and genuinely focused on taking care of the customer. They communicate well, show up when they say they will, and take the time to explain what's going on instead of just trying to sell you something. The level of service and expertise really stands out. When it comes to HVAC, plumbing, or electrical needs, Preferred is the only name I truly trust, I appreciate ya'll thank you!

Thinking about hiring Preferred for your A/C or plumbing? Save yourself the trouble. Invite a few…read morestrangers into your house, hand them your wallet, and let them take whatever they want. It'll probably cost less, and there's a decent chance you'll have the same result: money gone and the original problem still there.

So my home's AC stopped blowing cold air. I messaged Carolina Climate Control for a service call…read moreestimate. After about 30 minutes I got a text saying service call charge was $79, but would be applied to any repair costs and to call them for an appointment. I called and explained the issue, but was told someone would call me back to schedule. Over an hour went by and no one called me, so I called back. Appointment was set and David B. showed up timely; he was professional and friendly. He determined my fan was dead and roughly estimated $500 to replace. Seemed like an expensive bandaid for a 14 year-old unit, so I decided best to just replace it. Next day Travis B. came to give me an estimate for a new unit. He was on time, friendly and professional. Gave me a quote before he left and it was just under $6K for new Ruud 14 seer unit. They took the $79 service call cost off the total (after I reminded them). Two days later the installers showed up on time to get my AC going. They were professional and it took them about 8 hours to complete the job. HVAC has worked fine since install. Only negative is they dripped something on my garage floor (I assume oil from the old air handler unit or from the lift they used to install the new one) that stained the floor all the way across my garage. I initially thought it was just water and would dry/disappear, but nearly two weeks later it's still there. But at least I have cold air!

Carolina Climate Control (Charleston) will price gouge you for services rendered. No itemized bill…read moregiven when requested. Claim to do business on flat fee only. Do not recommend this company.

I HIGHLY recommend calling Claude if you have any AC issues. He was able to come out the same day…read moreand was right on time. He quickly diagnosed and fixed the problem(something Fogel Services could not do, even though they charged me for service...I would absolutely NOT recommend wasting your time with them). Claude is very knowledgeable, efficient, friendly, and gave some great tips. I can't recommend him enough.

We had a very bad experience with Southern Seasons Heating and Air Conditioning.  It is our feeling…read morethat we were defrauded by the owner Claude McAlhany, who is also the technician that came out.  Our air conditioner stopped working on Labor Day weekend.   Claude came out and claimed to have added 13 lbs of freon at a cost of $1950.  It did not fix the problem.  He came back the next day and said the control board had to be replaced and charged us an additional $2,075 for replacing it.  This also did not fix the problem. When we called Claude back, his son texted us that his father had a heart attack and was at a hospital in Columbia.  I have no idea if this is true, but it seems suspect, as he clearly had no intention of coming back to fix our unit.  We then called Aptus HVAC.  The technician informed us that our air conditioning unit could only hold around 7lbs of freon and there is NO WAY it could hold even close to the 13lbs for which we were charged.  He also said that the control board was NOT new and had about 4 years of dust on it.  Needless to say, we were devastated that we had clearly been taken advantage of.  Aptus went into the attic - something Claude never did - and replaced the motor at a cost of $450.00.  We called Claude back and told him what we learned about the work he did.  He was defensive and said that we don't know what we are talking about.  He said that the unit may take 7 lbs. but we have to account for the coils and the piping to the house.  We did our research on our unit and learned that standard R-410A systems require about 0.6 ounces of extra refrigerant per foot of copper piping over the standard 15 feet. To need an extra 5.6 pounds, our indoor and outdoor units would have to be roughly 160 feet apart. This is incredibly rare for a residential home and especially for a home of our size, which is only 2100 SF.  We were clearly taken advantage of and overcharged.  When we asked about the control board, he claimed that maybe the box was open and that it might have gotten dusty sitting in his truck or that it got about four years of dust in the 4 days between when he installed it and Aptus came out.  His theories are not credible.  I should have verified if he was licensed before we hired him.  After the fact, I could find no record of him being licensed with the State of South Carolina, Charleston County or the town of Mount Pleasant.  When asked on the phone if he was licensed, his response was "Here is my license number, kiss my ass".  He then texted and said "don't ever contact me again".  Later that night he attempted to explain the 13lbs of freon with some shots of a Google search - but the data he provided was on a much larger unit than we own.  When I pointed that out - he went silent again.  I don't really understand how he thought he could get away with so brazenly ripping us off.  Maybe he saw two older people and thought we wouldn't figure it out. In any case, use caution and do your homework if you hire Southern Seasons.

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Nice recovery. Always impressed when an organization makes a mistake and does a fast recovery.read more

Mark took my deposit money and never completed any part of the job. I did not do my due diligence…read morebut as I look now I do not see that his company is licensed through the state.

Mark responded to me via Yelp and was able to come out and repair immediately. Saving me yet…read more another sleepless tropical night. He was prompt, courteous, and the price was right (especially for Sunday night). They are definitely in my contacts now. Thanks again Mark