I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

AGL is hopelessly disorganized and greedy. They have a project to replace some ductwork in our…read morehouse, but they do not turn up when scheduled and string the job out as long as they can. They want to charge $290 for a warranty thermostat relacement - that's pure greed, it takes 15 minutes. It's not a good business to deal with - avoid them at all costs.

During a cold snap I noticed it was getting colder in my house. The inside temp finally registered…read moreat 56 degrees. I called AGL on a Sunday on a holiday weekend. Steven cheerfully arrived in 30 minutes, fixed the problem, and was on his way after presenting me with an extremely reasonable bill. I will use them for any issues with my heating and air! Nancy

The Service I requested online was quick and well explained by the tech! I thought my neglect of…read morenot getting an annual service for a few years might mean I would be repla$ing my unit but after a quick check the problem was diagnosed and fixed. It saved me a lot of money and should be able to extend its life for years. I would refer them for any A/C service/repair or replacement need!

I set up an appointment through their easy to use website and they showed up on time the next time…read morewithin the window promised. I explained my issue I was noticing with my unit and it was resolved efficiently and very quickly (Like an house maybe). I had to make sure my newborn had cold air again and Blake and Sons HVAC took care of us. I will be a return customer!

Heather was very courteous and friendly in scheduling Josh at a time that best worked for me. I…read moredon't usually get home from work until after 5:00PM. The AC at my residence was blowing warm air and was not cooling. When it did cool, the house could not maintain a constant temperature. The AC ended up running non-stop, 24 hours daily. I'm not looking forward to seeing what my electric bill is for this month. Josh arrived on Monday afternoon and was kind enough to wait for me until I got home. He called and asked me if my AC was on. I told him that the compressor or outside fan was running when I left the house that morning. When I checked my phone, I saw that the AC was running. During the course of the day, the temperature in my home had risen from 76 degrees to 80 degrees. Josh told me the fan outside was not turning, indicating that the outside unit was not operating. When I got home, the thermostat was reading 81 degrees. I left the door open to try and let the house air out. Reluctantly, there was no breeze on Monday. After thirty minutes with the door open, the temperature on my home thermostat had risen to 86 degrees. On Sunday, I applied a wet-vac to the two drain lines outside. Despite no water coming out of either line, the bottom line did start to drip again and the outside fan turned itself on. The air inside the house was still not blowing very cold. I tried turning off the unit and running just the fan, in case the coils had become frozen. After several hours, I turned the AC back on and put the fan in "auto" mode. Again, all I got was slightly cooled air. Luckily, despite the AC running constantly, the house cooled a slight bit after the sun went down or usually between 9:00 and 10:00 PM. Josh checked my refrigerant level, found it to be borderline low, and worked on my unit in the attic. To my delight, the compressor was still fine, as was the capacitor and coils. I bought the Lennox Signature Series AC new in 2021. Three years later, it needed a new compressor and 11 pounds of refrigerant. All the refrigerant that the AC had in it prior to the compressor crashing in 2024 had leaked out. Lennox provides a 10-year warranty on parts. Labor is additional. The cost of labor to replace the compressor and Freon amounted to an extra mortgage payment for me in 2024. I was just informed that parts for Lennox and Carrier are manufactured overseas and are often difficult to find replacement parts for. I was also told that it's not uncommon for a Lennox to have problems with the compressor or coil after just a few short years. In hindsight, I wish now that I had not let my brother talk me into buying a Lennox. I told Josh that I almost went to the hardware store on Sunday to buy some spray-on coil cleaner. He advised me to not spray anything on those coils or fins. Thank you for your professionalism and your prompt service PROS. I look forward to a long relationship with you.

We had a leak in our ac unit. Wes came out, diagnosed the issue, and gave us a quote. He was the…read morebest price of 3 quotes. Not pushy, but professional and knowledgeable. The replacement was scheduled easily and the work was done efficiently. It was an stress-free experience. Very happy with the quality of work and we will definitely use them again.

Pretty nice people... Quick and nothing to worry about. Would Recommend. It's always good to keep…read moreyour filter and AC maintained.

I have been with ClimateMakers for almost 12 years now and have had very reliable technicians who…read moreknow what they are doing. Both Nicole at the scheduling office and my HVAC technician Gilbert are very personable and efficient. I highly recommend!!!

This is my first time getting my ac unit checked since moving into my house 3 years ago. Was having…read moresome issues and Chad walked in and automatically knew what was wrong. He got right to work and within 30 minutes he had my unit up and running. He even told me about things I had no Idea about and gave me some good recommendations. He is very knowledgeable and super friendly to speak with. He's also very relatable and advertised the best value for the job. He was up front about the prices and I appreciate him for that. There's also a maintenance plan that I will be signing up for. The prices are not that bad and I'd rather catch the issue before it starts than to wait and be out thousands of dollars. Go with Goose Creek Heating and Air, you will not be disappointed and if you are then you didn't get Chad!

Hi Stacy, everything went great last night with the tech from Goose Creek just wanted you to let…read moreyou know he was excellent young man came in and took care of everything he was polite and very professional. I would definitely recommend that outfit to anybody in the future.

please for the love of god DO NOT do business with this company. They do not treat you like a…read moreclient whatsoever. I paid for my HVAC to be fixed before closing and it only worked temporarily before they told me I had to pay again for it to be fixed. I told them it was an emergency and I needed the AC to be fixed and they dropped the ball on scheduling me. if I could leave a lower star rating I would.

The customer service has been good the last 3 years we've had them service our system…read more HOWEVER, when our air conditioner stopped working, we were told that we needed a whole new system ($10,000) and we also needed new ducts ($6,000). My system is less than 10 years old and is still under warranty. Something smelled fishy. Called in a 2nd opinion and got the repair done for $600. In this case, it appears that Acute tried to take advantage and tried to sell us something that we didn't need. If we hadn't gotten a 2nd opinion, we would have spent $16,000 on something that could be fixed for $600. My trust in Acute is gone.

I had to have a new heating/cooling unit. My home warranty company referred me to this company…read more Technicians are very professional. it take 3 visits to determine the situation and required repair. Then they had to wait from the warranty co for approval. Then we waited for the unit which the warranty company chose to purchase. All of this took weeks which was frustrating but I always found the staff of Action Air to be responsive. Sometimes it took a couple of contacts but they never took more than a couple of days to get back to us. When we were finally told the unit was in, we were able to schedule quickly and everything is fine. I did have to ask for my paperwork on the unit. They should provide that as soon as your repair is done. They would definitely be a company I would use again. Chastity and Alicia are very good at returning calls.

Woke to hot house, called Action heating & a/c, said they would be out in a few hours. They…read moreactually called and asked if they could come earlier as they were in the area. Within an hour we were getting our cool air back & they even explained to us what had happened, something like a flux capacitor, LOL & compressor & fan and that it is so hot. Then they gave us some great recommendations. Thanks to the guy, Nicki, on card? with the NYY hat on. Donna