The customer service has been good the last 3 years we've had them service our system. HOWEVER, when our air conditioner stopped working, we were told that we needed a whole new system ($10,000) and we also needed new ducts ($6,000). My system is less than 10 years old and is still under warranty. Something smelled fishy. Called in a 2nd opinion and got the repair done for $600. In this case, it appears that Acute tried to take advantage and tried to sell us something that we didn't need. If we hadn't gotten a 2nd opinion, we would have spent $16,000 on something that could be fixed for $600. My trust in Acute is gone. read more

Really great customer service starting with my first inquiry and the very pleasant and friendly lady who took my call. I had to wait a few days for an appointment, but they called me back when an earlier time was available which was much appreciated. I also liked that they sent a text reminder for my appointment time and sent another when the technician was on his way along with a pic of the tech and his name which was a nice touch. The technician arrived right at on time, and was very helpful troubleshooting my system and thermostat. He isolated the problem to when I tried to connect a "smart" thermostat. He gave us some pointers for our system and was on his way. Overall great experience and will reach out to them again when we are in need. Great customer service all around. read more

We were quoted close to $4,000 to fix our AC (that was just installed last year) that was not running. This included a multitude of issues. We had another AC company come in for a 2nd opinion and the issues were we were high on refrigerant and the drain line needed to be flushed, which was a minor thing ($300). Acute also left both our outdoor and indoor unit unplugged after they left. If I could, I would leave negative stars. Acute sucks! read more

Ignore the 2 negative reviews and go with the five positive ones - two posted and three that Yelp didn't recommend. I called Acute to repair a malfunctioning furnace. The office staff is professional, the tech arrived right on time and took only 30 minutes to diagnose and fix the problem. The price they quoted on the phone didn't change and the tech - Les - was courteous. I give them my highest recommendation and I'll be doing business with them again. read more

Beware of this company! Never let this company inside your house regarding warranty work! My warranty company Select Home Warranty send this company to do a evaluation of my unit because my heater was not working. I have asked Acute heating and cooling for a copy of the report that was sent to the warranty company. They have refused to give this report to me. Also my warranty company only read the first line of the report to me. This company did send to me at least 20 or more color very professional photos of every angle and every piece of wire on my whole system along with the ductwork in the attic etc. They claim they did a very thorough report which I believe they did. My heating and air conditioning unit was 21 years old and had stopped working. According to the warranty company the first line on the report from Acute Heating and cooling was this: Upon arriving the technician found leaking Freon in a broken coil. Remember this is the first line of the report they sent to the warranty company. This is so the warranty company does not have to repair the unit because of the leak of Freon. They have taken the position because it was the first line of the report that the units failed to work because of the Freon leak that seized up the unit they caused the compressor to stop working and the whole unit to short out. It's the way the warranty companies and the service companies work together. This company did recommend a replacement unit and repairs for my house in the range of $7500 to $9000. These also were submitted to the warranty company. My warranty company has taken the position because of the first line of the report and has concluded the unit has stopped working because of the Freon leak. We had another company take a look at this unit a week later after I was not getting anywhere with my warranty company after the report was submitted. I am getting a replacement 3 ton air conditioning unit with all the repairs and all the switches and everything necessary to make this correct. The cost of this repair is going to cost $4070. They gave me an invoice for the same type of work in the range of $9000. This is a scam!!!!! Also my property manager stated to me that they said a few things to the tenants that are living the house regarding the possibility of mold! My property manager was very upset what this company said to my tenets. We did not find any mold and we are making the tent very happy and having a new unit put in tomorrow. Never use this company. I believe most of their work is performing maintenance checks for warranty companies. They may be good for small things. But buyer beware. I really hate to write a report like this regarding a business. But I feel if they could not supply me the report they submit it to the warranty company they are hiding things. They were very kind to me to send me all the pictures that they submit it to the warranty company and A video. But they refused to give me the report. Remember the first line of the report upon arriving they found a Freon leak! The warranty company asked me for 2 to 3 years of any repairs I had done on this 21 year old unit. I was able to supply them two invoices from the last three years. None of them were regarding leaks or Freon. This unit had never had a leak or Freon that we were aware of. But it did have a good life of 21 years. But my warranty company love the first line of this companies report! UPON ARRIVING THE TECHNICIAN FOUND OR NOTICED A FREON LEAK!!!! After talking to this company ACUTE HEATING AND COOLING THEY DID NOT SEEM TO HAVE A PROBLEM WITH PUTTING THIS AS THE FIRST LINE IN THE REPORT. A real air-conditioning heating company that is coming out to perform the work tomorrow and put a new unit. On their report that I paid for and received stated they found numerous problems with this unit with a whole list of other things. Nowhere in their report did it say any thing about a Freon leak. HOMEOWNERS AND BUYERS BEWARE! read more

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Great service. Honest. Hard working and were very efficient. I's recommend this service 10/10 times.

Great service and Great customer service during such a scary and sad time for the world. Thanks for putting your customers first. See you again next season. read more

Woke up to a wet floor, knew it had to be the AC drain line clogged. Called and spoke with Octavia, who gave me a quote and said "Les" would arrive today between 1 & 3. Les arrived exactly at 1 pm. Verified the problem, repaired and did a full system check. What I LOVED, beside their punctuality, professionalism, knowledge and courteousness, was that they took pictures and/or videoed what they were doing. You could see the problem in real time, not just taking a technicians word(at least in the past). Les and his assistant were so very nice and a pleasure to work with. We will definitely keep ACUTE Heating and Cooling in mind for any future problems. I highly recommend !!!! read more

I contacted Thomas because his consultation rate was competitive and he was available immediately. He agreed to diagnose my problem for $69. When he arrived late at night on short notice, we felt like Thomas was a life saver. He was charming and somehow talked me into believing that we should pay $245 more to get a more full diagnosis. For $69 he said that all he could do was tell me that there was a leak in the system but for $245 he told me that he would tell me where the leak is. I am embarrassed now that I fell for this but I did it. He also told me that I could put refrigerant in and cool down for a bit and I did that. He was charging over $65 per pound for refrigerant and made me believe that I was getting a discount when he did it for $55 per pound. I googled the exact refrigerant and you can but it online for $7.20 per pound. When the refrigerant leaked out a week later, I called Thomas back to get him the $245 leak search (he "discounted" it to $195). He made it seem like it was difficult to do but only took 20 minutes. This is when I got suspicious of Thomas. He also quoted me $1310 to replace the leak in the coil and the coil was under warranty... so this quote was all labor and 7 pounds of refrigerant ($50). So when you do the math it was a 3-4 hour job so Thomas' hourly rate was $200-$300 per hour. At this point my intuition told me that this was not a competitive quote and when I looked in online forums, everyone told me that the quote was outrageous. So I called around to get a second opinion and I got Pardee to come and they gave a second opinion for free and even came on short notice. They gave a full diagnosis the first time and fixed my issue for $955. The guy from Pardee said that the issue was obviously the coil and he didn't understand why Acute had such an expensive diagnosis to a very obvious issue. I don't know if Pardee is the best thing out there but with my babies crying all day because of the heat, I wasn't exactly in a position to fully shop around. If you're willing to shop around, I was very surprised how many HVAC companies have a free second opinion. All I know is that while everyone I dealt with at Acute was friendly and came on short notice, their prices are outrageous. They did end up refunding me the $195 for the leak search when I confronted them on their sleazy business model of taking advantage of people who are desperate to fix their AC.... But I wish Thomas could have stayed an extra 20 minutes to do the leak search the first time because if I had known how bad the leak was, I wouldn't have wasted money on the overpriced refrigerant. Also if I knew on the first visit that the labor rate was $200-$300 per hour I would have ran for the hills. Thomas said they charge by the job, not the hour but it's not hard to figure out the math. So my recommendation is to avoid using this company if you're paying out of pocket. If you do use them, I recommend getting a second opinion (but don't show them the quote from Acute until after they give you a quote because their quote will likely be way under). If you have a home warranty paying for it, I can say that everyone that works there is very friendly and they are available at a moment's notice so in that case they may be a good choice. read more