The tech Mr. Robert's was very professional and informative and explained in depth what he found…read moreand even showed pictures. He was patient and answered any questions I had too. Very happy with the service he provided.

I was called and offered a "complimentary whole home inspection" only for them to get to my house…read moreand say it was just the hot water heater. Great marketing technique, terrible waste of time and follow thru.

small hiccup with the appointment in the beginning but was resolved quickly. Great techs, even…read moreshowed me where the relay was burnt. replaced on the spot at a fair price. Cleaned everything. great company

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

Very professional from the initial phone call to receiving info on the technician and progress on…read morehis arrival. Got service the same day I called even though I offered the next day. Thanks for a local business that is very professional.

Great business and the owners are great people that support the community. They sponsored our…read moresoccer team last fall. When requesting a service call they provide information and updates on who is coming to your house and when they will be there. That adds amazing value to the service call. Jordan came out and told me the facts, and recommended the appropriate fix for our unit at a fair price. Highly recommend!

I called on a Sunday afternoon around 2:30 when I came back to my house after a weekend away to it…read morebeing 84 degrees downstairs. When I originally called from the reviews for Southern Seasons HVAC for an emergency visit, they originally weren't going to be able to provide a service as they were out of town - totally understandable. I continued down the list of various HVAC companies to see if someone had availability and got a call back saying "have you found someone? If not, Claude can help you and can be over today". Sure enough, Claude and his son came over and got me in working order. They were prompt, talked me through what was going on, and have a good warranty on the product. I will definitely be using them again and recommending them to others! Thanks again for saving me from my boiling house!

Claude responded quickly and was here to fix our A/C after we had someone cancel on us. Truly…read moreappreciate his quick work to get our A/C back up and running. He was able to quickly find the problem and give me a quote within minutes. Will be using Mt Pleasant Heating and Air Condition for future needs.

I have used Morelli for seven years and have been pleased with their service. I started with them…read morewhen I needed a zone system installed by another company corrected to make it work properly. Since then they have provided annual maintenance and installed two HVAC systems for me. I appreciate their good service. Over the last few years my technician has been Jessie Roberts. He remembers me and my systems and discusses issues that may need to be addressed such as the need to replace a breaker in my breaker box. His approach makes me feel like a valued customer.

Had to have our HVAC unit replaced after 14 years. Randy gave us a quote for several options. We…read moreupgraded our system and added a programmable thermostat with internet connection and we could use an app to change the schedule while away if we needed. John did a great job installing the system. Pricing is competitive and reasonable. We are so happy with the new system. 2nd summer with it and our home cools off faster and house gets cooler than previous system when it was new. Efficient and money-saving. Very pleased with service and value. Good family business !

The technician was very prompt, professional and friendly. Explained everything so I could…read moreunderstand it in order to make an informed decision.

I recently hired Preferred Home Services when I had an issue with a digital thermostat. Their tech…read morewas extremely helpful and was able to replace the unit, but I was floored by the total cost of the visit. The service call was on a Sunday, so I certainly understand the premium charge. But I was essentially charged $500 for labor to unplug and plug in a new thermostat (a $200 part). No new wiring, just plug and play. The tech did check the furnace and air conditioner, but my total bill was $700. Again, I understand the Sunday premium charge, but a $500 labor charge is way too extreme. I'm rating them a 3, only because the tech was very helpful, but I would have rated them much lower because of an obvious price gouging practice that this company uses, which was extremely disappointing. I've learned a very hard lesson to never use them again..

During our scheduled annual service, Mel (our service technician) found a few things that needed…read moreattention. He explained everything in terms we could understand so we could make the best decision. We have been customers for years and have always been satisfied with the level of service and integrity. We recommend them highly!

All I can say u better get at least 4 quotes before signing off on any air cond. Quotes because…read morethey all want retire next week including carolina climate control. I would go with goodman next time.

Claude from Southern Seasons Heating & Air Conditioning was very professional, quick to respond and…read moregreat customer service. I was told by another bigger company that my only option was to replace everything. Claude figured out the issue and repaired it in no time at all. I will use Southern Seasons Heating & Air Conditioning for all my heating and air needs moving forward. THANK YOU!!!

OUTSTANDING, fast and friendly professional service and very fair pricing! I couldn't be happier…read morewith the service I received from Claude, the owner. Thank you!

We were replacing our HVAC/gas pack heating system. We reached out and 7 companies provided…read moredetailed estimates. After review of the equipment type, SEER and price, we choose 5-Star. From the estimate by Russell, and the installation by your knowledgeable techs Kyle and AJ, we could not be more pleased. They removed and installed the new American standard system in 4 hours; that is technical skill and know how in a nutshell. The system is running perfectly and without a single issue. I compliment your staff from top to bottom for their courtesy, knowledge and professionalism. My unwavering endorsement of 5-Star, you can't go wrong!

Was a pleasure working with them very pleased. Would…read moredefinitely recommend them. Trustworthy and dependable.

Mark took my deposit money and never completed any part of the job. I did not do my due diligence…read morebut as I look now I do not see that his company is licensed through the state.

Mark responded to me via Yelp and was able to come out and repair immediately. Saving me yet…read more another sleepless tropical night. He was prompt, courteous, and the price was right (especially for Sunday night). They are definitely in my contacts now. Thanks again Mark