Carolina Air Care advertises being in existence for 20 years, and we have been a customer for 11 of…read morethose years. We are a retired couple with modest home heating/cooling requirements. In 2015, we purchased a new Lennox system (Merit 5 Ton 15 Seer Split Heat Pump) from Carolina Air Care. We contracted solely with Carolina Air Care for the system's annual maintenance. Within a few years a coil needed to be replaced, and while the unit was under manufacturer warranty, the labor for replacement was not, thus saddling us with a high repair bill. In 2024, within 9 years of purchase, the Lennox system then had such failure that it needed total replacement. We remained a Carolina Air Care customer (our mistake) and purchased a new Rheem system (5 ton 14.3 Seer 2 Split Heat Pump). Again, we contracted solely with Carolina Air Care for annual maintenance. In 2026, just 25 months after purchase, the compressor failed. Carolina Air Care estimated we would incur a several thousand dollar repair cost. To be clear, 2 new HVAC systems of different brands we purchased from Carolina Air Care over 11 years had multiple system failures and short lifespans. We don't have the technical expertise to ferret through the intricacies of the failures (e.g. manufacturing defect, subpar installation/maintenance, our usage pattern, or combinations). And we doubt that Carolina Air Care knows. But our unfortunate experience is that Carolina Air Care's business practice doesn't include it sharing responsibility, even with long-term customers. It took us 11 years to understand that. We have lost trust and moved on to another HVAC company.

Carolina Air Care has installed and serviced multiple systems at my houses and my daughter's…read morehouses. Until recently I would have rated them highly. I no longer do. Problem is they DON'T stand by their work. They installed a new flexible return air duct for me in 2021. It collapsed, because they didn't adequately support it. The duct was installed with supports appropriately every 10 feet, and should have been supported every 4 to 5' per standards. They charged me AGAIN to replace the duct that was incorrectly installed the first time. BOTTOM LINE: Don't use Carolina Air Care if you want a company that stands by their work.

The Service I requested online was quick and well explained by the tech! I thought my neglect of…read morenot getting an annual service for a few years might mean I would be repla$ing my unit but after a quick check the problem was diagnosed and fixed. It saved me a lot of money and should be able to extend its life for years. I would refer them for any A/C service/repair or replacement need!

I set up an appointment through their easy to use website and they showed up on time the next time…read morewithin the window promised. I explained my issue I was noticing with my unit and it was resolved efficiently and very quickly (Like an house maybe). I had to make sure my newborn had cold air again and Blake and Sons HVAC took care of us. I will be a return customer!

I had to have a new heating/cooling unit. My home warranty company referred me to this company…read more Technicians are very professional. it take 3 visits to determine the situation and required repair. Then they had to wait from the warranty co for approval. Then we waited for the unit which the warranty company chose to purchase. All of this took weeks which was frustrating but I always found the staff of Action Air to be responsive. Sometimes it took a couple of contacts but they never took more than a couple of days to get back to us. When we were finally told the unit was in, we were able to schedule quickly and everything is fine. I did have to ask for my paperwork on the unit. They should provide that as soon as your repair is done. They would definitely be a company I would use again. Chastity and Alicia are very good at returning calls.

Woke to hot house, called Action heating & a/c, said they would be out in a few hours. They…read moreactually called and asked if they could come earlier as they were in the area. Within an hour we were getting our cool air back & they even explained to us what had happened, something like a flux capacitor, LOL & compressor & fan and that it is so hot. Then they gave us some great recommendations. Thanks to the guy, Nicki, on card? with the NYY hat on. Donna

Chris was very friendly and informative. Cleaned dryer vent and cleaned up in under an hour. Will…read moredefinitely use again!

Chris did a great job at a good price. They are a good company to work with. They did not try to up…read moresale me.

We had both of our HVAC units replaced as well as the ductwork in the attic. The crew was on time,…read morevery considerate of our property and pets, and they surely didn't seem to be as loud as I thought they would be (constructing ductwork pieces, removing old equipment, etc). Their price was also considerably less than other vendors for the same or less capable equipment.

Happy, satisfied customers for over 30 years! Harry and Cleveland are always dependable, honest,…read moreprofessional and caring in all that they do. Their excellent, unparalleled customer service makes them the best of all!!

Is there a 6th Star for these Hard-Working-Ambitious-Sweating in SC's August with a -Wanna give…read morethem a hug local guys?!? We appreciate your help and the AWESOME smile at my door for a late after-hours call. Because of the service, response, and super trustworthy creditability JI Heating & Air is the only place I will call!! Thank you again for the local reliable service and for having awesome employees! Our upstairs was cooled off in an hour and you made sure we were taken care of! I've had a Home-warranty that forced me to use companies that took 3-4 days to service Appliances and those companies never worked after hours or gave same day service! JI Heating & Air charged less than my deductible for my home warranty including the part & labor They make it look easy breezy!

They showed up the same day I called them. Quickly troubleshot my heat pump. Determined I needed…read moreheat strips added. They came back the next day and quickly and inexpensively completed the repair. So happy with their service they will be my first call if I ever need heating or air conditioning service again.

I was scheduled for discharge from the hospital the week the temps dropped into 30s and our heat…read morequit working . This is the second time I've called customers preference for service and again, the response was immediate, efficient, and heat working again within an hour of arrival. If I could give more than 5 stars I would. It's hard to find a company with integrity not to mention just a truly nice person. They get all 5 star ratings for a reason; call them and u won't be disappointed OR overcharged.

Look no further, Just do it!!! It's 10:57PM and Kenneth/tech just left after repairing my parents…read moreAC unit this evening. I started contacting HVAC service repair companies via Yelp about 8:45pm this evening. Kenneth with Customer's Preference messaged back within minutes on Yelp and gave a great quote, but their next available appt. wasn't until 9am. I advised I would message back if I couldn't find anyone to come out immediately, as my parents are older and both recently suffered from COVID-19. He messaged back that he would come out ASAP. Professionally, masked and equipped he was here within an hour....true 24/7 service!! He is definitely an expert on all things HVAC, and I recommend Customer's Preference 1000%

We had a great experience with William and his team. He responded quickly and replaced our AC right…read moreaway at a reasonable price! The team was very professional!

We had our HVAC & ductwork replaced today. (Adulting fun) I got multiple quotes and everything came…read morein close to each other on ductwork replacement but the cost of the systems were different. White's Heating & A/C had a higher SEER rated system, was able to relocate our system & connected the mancave to the HVAC; all things that were not included in the other bids. Above and beyond those bonuses, we went with a small business that supported a local family. White's Heating & A/C, Will and his outstanding crew, exceeded every expectation! They were polite, knowledgeable, efficient, and cleaned up behind themselves. Will developed a plan to install a more energy-efficient and well-balanced system. We are beyond thrilled with their work! If you find yourself in the need of a reputable, trustworthy HVAC company that WON'T overcharge you, call White's Heating & A/C.