After six months of terrible communication from contractors with estimates that either never materialized or were astronomically high to replace deck stairs, we came upon Custom Renovations, and from the first moments of the communication, they were a breath of fresh air.
John's communication is unparalleled, and we've never come across any contractor as honest or communicative as him. From the moment we started discussing the problem and the options to correct it, John had a thorough explanation for each step, a detailed listing of all anticipated options and expenses, and an accurate window of time in which he would complete the project. He was clearly passionate and excited about the work he does, and he is a great, upbeat, positive person to work with!
Once the project got started, John kept us well informed at every step - texts each morning with an anticipated arrival time, updates if he had to run to the hardware store, any potential weather-related challenges, etc.
Not only was John's communication incredible, but so was the quality of his work. John's attention to detail was impeccable. He even custom built extra stairs to create a better, safer angle knowing that there would be kids regularly using these stairs. He also took the time to go through the entire yard with a rolling magnet at the close of the work to ensure that he had not left even a single nail in a place where the kids or the dog would find it and get hurt.
Everything about John's work was spectacular and exceptionally unlike any other contractor we've ever experienced. I can't recommend Custom Renovations enough, in fact, we've already set up our next project! You won't be disappointed with John or his work! read more