I got a beautiful overlay fill-in at Custom Nails. Tom did a wonderful job shaping my nails; hich is oftentimes an issue for me as nany nail texts are rushing and don't take the time to achieve great shape. He was gentle and careful while buffing-- no scrapes or nicks. I was in and out of the salon in 30 minutes. Price point is comparable to other Detroit area shops. There is plenty of parking in the shared lot. read more

I had an incredibly disappointing experience at Custom Nails recently, and I feel compelled to share the details in order to help others make informed decisions before spending their hard-earned money at this establishment. My appointment was with a nail technician named David (#10), and unfortunately, it was a service I will never repeat. From the outset, David seemed rushed. Instead of providing a relaxing, attentive experience, he sped through the service, making me feel like I was just another task to check off his list. It became even more frustrating when I requested a specific nail design and David gave me one price, only to try and increase the price once he started working on it--because he kept messing up the design. I understand that mistakes happen, but this felt like a clear attempt to overcharge me for his errors. Adding to my frustration, I had to repeatedly remind David of the steps to complete the design, as he wasn't paying attention. It was evident that he was more interested in texting on his phone than focusing on the service I was paying for. This lack of professionalism and care was not only disappointing but also disrespectful. What made matters worse was David's behavior toward me while he was working. He spoke negatively about me in Vietnamese, assuming that I couldn't understand. Unfortunately for him, I've had a working knowledge of Vietnamese for over 15 years. I chose not to confront him in the moment because I was trying to remain calm and professional, despite his clearly rude and condescending remarks. His attempt to talk behind my back only reflects poorly on his character and the values of the salon. As if this wasn't enough, when the service was finished, David said, "Next time you come here, ask for someone else, not me." I responded with a simple "okie dokie," paid over $120 for the service, and walked out. I knew right then and there that this would be the last time I ever spent my money at this salon. As a polyglot who speaks five languages, I understand the appropriate time and place to use another language. Speaking negatively about a customer, especially when you assume they don't understand, is both rude and disrespectful. This kind of behavior is not acceptable, especially in a diverse community like Detroit, which has an almost 80% Black population. When you're serving a community, you need to show respect, and David's actions showed none of that. I felt it was important to share my experience with the wider community. It's crucial to support businesses that value and respect their customers. I will never return to Custom Nails, and I strongly encourage others to consider their choices as well. Don't spend your money where you're not respected. There are plenty of other places that will treat you with the care and professionalism you deserve. "Tôn trọng khách hàng của bạn" (Respect your customers). I provided 2 stars because, despite the horrible service, I was satisfied with the end result of my nails. I've attached the wish pic and the final product. read more

Custom Nails - Wish Pic - Nail Salons Near Me - Detroit, Michigan

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I wish i could remember the guy that did my nails. He did a fantastic job as they lasted from July-September. Still got compliments even when fill in needed. My grandma put me on this place However the prices could be a little lower, they also charge a card fee I believe. read more

Custom Nails - short set - Nail Salons Near Me - Detroit, Michigan

Did exactly what I asked for and helped me with the colors! They had a lot of chrome options to choose from. read more

Custom Nails - Nail Salons Near Me - Detroit, Michigan

First of all I came in they rushed me to sit after I wanted to use the bahroom then I told her I wanted a pedicure and a manicure and eyebrow wax the lady who did my eyebrows was fast and nice and gentle but the lady who did a half way job on my feet and I paid 35 for a weak pedicure just for her not to put any gel or clear polish on them needs to be fired immediately read more

Loved the mani that I got from this place! I came in and asked for a specific color. They were able to find it and I'm in love. I had been using acrylics for a few months and needed my nail bed to recover (hence the shorter nail on my ring finger). The guy that did my mani was super careful and took his time. read more

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This place is terrible! I ordered 4 inch long nails that were gonna be french tips with 3-D gems on top. Ken did NOT do that! He gave me 3.11 inch long nails! THAT IS NOT 4 INCH! A lady next to me got 4 inch long nails that were also french tips and she paid $50 less than me! Ken didn't even give me the 3-D gems! He said I looked fat in my shirt and he looked at my butt.. read more

I absolutely loved this location until Ken came ruined the family dynamic. It disheartens me to have cut ties with this location all because of 1 disrespectful person! Ethan & Andy are the BEST‼‼‼ read more

Every time I've been here people who come after me and are not on the list already are prioritized before me. I'm a black man who likes a good mani/pedi and chose this location for its proximity to my home. They never speak to me. Literally everyone else gets conversation about the service they desire, I don't. I sign the book and sit. If I don't react to being ignored they'll leave me sitting. The price is nice but I'll grow claws before I keep spending money here. I'm quite displeased I can't pay anyone to take my money. read more

Custom Nails - Me sitting -- waiting -- while several people have been acknowledged. - Nail Salons Near Me - Detroit, Michigan

I went in for a pedicure, they asked me if I wanted service done on my nails after thinking it over for a minute I decided why not. All I asked for was gel polish on my natural nails and I was told it was $22 okay not bad...so I said yes and then the guy who would be working on my nails forced me to pay before doing my nails and then he did REGULAR nail polish and I was charged $19 for that and I said this isn't what I wanted, because it was already discussed beforehand that i wanted gel polish, I wanted it off so I politely asked if I can just have it removed and get a refund, they didn't want to refund me and sat me back in a chair and sloppily put one thin coat of gel over my nails to think that it would make it okay and I'd just shut up. I left almost in tears from how upset and disappointed I felt, I'm not returning there for any future services read more

Custom Nails - Nail Salons Near Me - Detroit, Michigan

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The manicures are always gorgeous. The service is not always the best, but they get you in within a reasonable amount of time. It relaxing once you are inside. read more

I have been living in New Center for 4 years and driving to the suburbs every 2 weeks or so for my nails. Upon the recommendation from a nail tech at my usual salon, I came to get my nails done at Custom Nails. I am so happy that I did! It is tucked away in a plaza shared with University Foods. It is by no means a fancy or glamorous nail salon, however they did a really good job and for a reasonable price. Randy, my nail tech, was awesome and I will definitely be back! They do not take appointments and tips are cash only read more

Custom Nails - My nails were a mess when I came in and they did a great job of shaping them up. This is a gel manicure with OPI Don't Bossa Nova Me Around. - Nail Salons Near Me - Detroit, Michigan

Recently came back here for a manicure a few days ago, and I asked for my favorite worker Hanh S. Service was very pleasant, and she jokingly asked me what color polish I wanted. Being a guy, I politely declined (I do my own polishing at home). Overall, a very nice experience, I will be back. I read the other review, and being a former nail tech (I suppose the other customer said she was too), I dissagree with her review. I worked in nails about 6 years back, and all we have is gel powder. I did not know that gel came in other forms? If Tiffany could be more precise in her "research" as to state what other form gel could come in...a toothpaste tube perhaps? Perhaps Tiffany could go to a nail supply store and ask if gel comes in something else and clarify. There is a form of topcoat that goes on a gel set that requires UV light to cure, but that is not gel. It is simply another form of topcoat. Perhaps a place with excellent service and a nice atmosphere deserves more than 1 star from a confused customer. read more

Custom Nails - Nail Salons Near Me - Detroit, Michigan

Beautiful mani and peds. Long lines but worth the wait. Reasonable prices. Pro tip, get in early

Stop by this shop while visiting Detroit... great job n my nails... but very very very dirty!! Where is the PPP money.. y'all need to hire a cleaning service. Everything was dusty or dirty‍ read more

It's their business to run how they choose but people don't always remember what you say but they ALWAYS remember how you make them feel. And the way you made my cousin feel today was unacceptable and the situation could have been handle a little differently. I'm so disappointed to hear how she was treated when she came to this business on March18,2023 for services. She was stopped at the door and told they had new chairs and there's a weight limit....and they would not service her. She left the store feeling very hurt and upset by this experience. I don't know why the business owners thought this was good business or good manners but it speaks volumes to their character and this is not a business I would suggest others support due to their lack of empathy or regard for another person. Remember you don't know what a person is going thru so BE KIND..it doesn't cost a thing. read more

The absolute worst experience I ever had at any nail salon. I was told that I had to pay upfront because I was a new customer. After observing other customers paying after their services were completed. I questioned the manager about where is the signage that indicated that, I was told they don't have anything that says that. I let the manager know she was not being truthful and her response was " I DONT CARE WHAT YOU THINK". I paid $85.00 and as I watched the nail tech working on my nails I noticed that they were not shaped correctly and it was clear that he really didn't know how to properly apply Chrome powder. I had to instruct him on how to apply it. I also noticed that the sign-in sheet did not have a section that you could check whether you were a returning customer or new customer. I also had to have the cc nail tech to rebuild my nail back up. I asked for a receipt and the put incorrect services that I received. When I left I went to the beauty supply store and was greeted by a customer who had just left there and she indicated that she paid after her services were completed. The owner of the beauty supply store shared that many customers have complained about the quality of service they received from the nail salon and it was not a very positive experience they received. The fact that a business owner would blantinly tell me a untruthful statement tells a lot about the business itself. Not to mention they were not following proper sanitary guidlinlines. This nail salon will be reported to the BBB and action will be taken so that other customers will not be subjected to what I experienced. read more

I used to love going here. But they are fast and rude and don't care about your nails. They just want your money and tack on prices. I went for a fill in regular polish and paid $50 when I asked why they got upset. I am taking my service to luxury nails in Dearborn now and I LOVE then read more

I needed a pedicure badly and did not want to go all the way back to Downriver so I searched for a nail salon close to Midtown and came across Custom Nails. I was a bit apprehensive but out of options and truly, how bad can a pedicure get? The salon itself is a bit outdated and not very aesthetically pleasing. It feels stuffy and dusty inside. The staff were not entirely welcoming and after sitting for about 10 mins, they asked me to pick a pedicure chair to wait at. I selected one and waited for my aesthetician. He arrived and this my friends, is where the three stars comes into play. You see, I can forgive a place for not being the cutest or most organized, fancy salon. I can forgive wait lines and limited nail colors selections but I can't forgive rude customer service in a 100% customer service driven industry. My male nail tech was quite rude and standoffish. During the pedicure it appeared to pain him to direct when I set my feet or which foot he wanted. My scrub and massage was not worth the upgrade I requested. He conducted the pedicure as if it were a major inconvenience to him. My toes looked fine once I left but I definitely won't return unless I am in desperate need. read more

There are so many nail salons in the Metro Detroit area but I find myself constantly coming back to Custom Nails because of the relaxed atmosphere and the friendly techs. The new salon is gorgeous! I was reading the other reviews, curious to see how others feel about the salon, and saw a very bad review. I'm sorry to say, but Tiffany, you're wrong! Not sure what type of research you did to come to your conclusion, but a simple Google search of "Gel Powder Nails" will give you thousands of links. Here's just one example to prove it exists: https://www.nailsuperstore.com/nail-supply/gel-powder-systems Sorry, girl, but you suck at doing "research". I wish Yelp would give more options to describe reviews. "Useful" "Funny" "Cool" and "You're Nuts!" read more

0 STARS Visited once again bc I really like the owners daughter, mom and other nail tech Anna but the rest of the staff are absolutely useless. Between the language barrier, nasty attitudes, sub par nail service and obvious lack of concern for my time I just can't do it even though the place is right behind my house I will drive a little further for the service I deserve. So I visited the location and my daughter and I were both getting our nails done. The tech who was working on my daughter seem to be fine until she asked for glitter on 2 of her nailshe proceeded to stand up and speak using broken English and hand gestures "go ti huh". Keep in mind the glitter was right behind him...after I pointed that out to him he really got frustrated and then refused to do my nails and took the next Customer. Unfortunately rude obnoxious employees who don't give a shit about you business will run it into the ground. I won't be returning. read more

This is my go-to shop, and I've never been disappointed! In my search for a nail shop in the city, it seems like the choices fall between two categories - expensive spa/salons downtown, or cheap neighborhood shops where the low prices are reflected in the cleanliness and service. Custom Nails is a great median between the two. It's clean and well kept, and even when they are busy they always seem to have a lot of technicians on hand so the wait has never been long. Prices are good, a gel mani will run you about $25, pedi about the same, and fill ins about $20 (give or take...I don't recall exact prices but that's a ball park of what my totals usually come to). The $8 brow waxing here is the best deal in town. The woman who does it is gentle and takes her time, shapes them nicely, and uses the tweezers to get any last straggling hair the wax might have missed. If you live in the greater downtown area, this nail shop is your best choice around. Located in Midtown, just across from Wayne State. read more

I come here often. I get my eyebrows and nails done here. They never get the eyebrows quite right is never been terrible so I generally don't say anything I just move on. Today, when the woman asked (as she always does) what I thought when she finished my eyebrows. I told her I didn't really like them, it's not what I asked for, I asked for them to be thick still, just clean up the stray hairs (like I always do), they were especially thinner than usual so I wasn't too pleased. When I went to the front to wait for my manicure I was told I didn't need to pay and to leave since I didn't like my eyebrows. So that's it. Maybe they shouldn't ask or maybe I should have lied. I've been going here over ten years thru college. Today was my last day. It may not affect them, this may not make their home page, but hey, there you have it. read more

Custom Nails - These are my extremely thin eyebrows - Nail Salons Near Me - Detroit, Michigan

As a new resident of Detroit, I try my hardest to find my essentials, which includes nails and hair. Custom Nails is one of my favorite nail salons in the city. Their attention to detail is impeccable. I would highly recommend for anyone new to the area and trying to establish your "go-to" maintenance needs! read more

They do a great job for a great price! Super fast service too! The only thing is they only except cash for tips read more

Custom Nails - Loveeeee - Nail Salons Near Me - Detroit, Michigan

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Hit this place last Sunday on a whim and am still not sure how I feel. My nails look great but 2 things were disappointing - their nail polish and lack of customer service. Very very few of their polishes were a recognizable brand. I prefer to at least know what is being put on my nails is quality and will last. Customer service is slim to none. I was one of 3 people in the place and felt as if I was inconveniencing them. Pros: great prices and Sunday hours. read more

Custom Nails - Nail Salons Near Me - Detroit, Michigan

She ruined my nails. When she went to fix the nails the nails were two different colors and she severely scratched up my nail plates. My nails have white spots from where she went in with the nail pusher. It's not a bad shop but the nail lady who did it. If you want your nails done and don't mind the damage that they will do to them. I would recommend. read more

Just go somewhere else. I gave it 2 stars, instead on 1, due to being able to be serviced right away. The guy that did my nails didn't know how to shape my natural nails (uneven and not the shape I wanted). Will never go back. read more

I don't know where I'm goinf to get my nails done on a regular basis. I came to get a fill in and a pedicure. I got the pedicure and it ik, but he doesn't do fill ins....WTF? As I wait for another tech to do my fill in 20 mins???? I look for licenses, I'm wondering, is a license not required for pedicures? Does the State of Michigan give half licenses? Not good! Back to my first sentence. read more

If you get Lena or Amy...they are amazing. I trust them the most. Their work is immaculate! No. 3 or 4...your nails will be amazing. Such attention to detail...mani's and pedi's. So happy with their services! read more

Cons: Place stinks of cancer causing chemicals. Power went out in the middle of my service so had to leave without getting the service done Manicure was short, very weak hand massage with some crappy lotion My hands were still dry after the lotion was applied Pros: Great selection of polish colors Decent prices Short wait read more

DO NOT SPEND YOUR MONEY HERE!!!!!! I've been coming here off and one for a couple of years. I've seen the decline in customer service and the place is dirty! These people have become very RUDE and DISRESPECTFUL! The girl HANA refused to do my nails because they were long and didn't want to do anymore long nails and started getting nasty with me, telling me to go to somebody else!!! They passed me around the shop because nobody wanted to do my nails or didn't know how to do long nails?! My nails weren't that long to begin with, This experience was so horrible and I was there to treat my Mom for her Birthday and get a fill in at the same time. I'M DONE with this shop! These people have made A LOT of money in the community and now they are so relaxed they are not treating the customer respectfully! I REFUSE TO SPEND MY HARD EARNED MONEY here and get disrespected! Anna is another nail tech that's gotten nasty over the years and the Owner is the Anna's uncle and he's EXTREMELY rude too! read more

Great salon, service and quality! I love their selection of polish colors. I'm happy they carry my favorite brands.. OPI and Essie as well as many others. It saddens me reading some of these reviews because let me tell you, it is inaccurate. This yelp page doesn't give the salon justice from the poor reviewers. Every time I'm here, I see so so so many happy customers. I honestly feel bad for the workers having to deal with some classless customers sometimes. I give this salon 5 stars for their work, kindness, cleanliness and professionalism towards customers. I'm a yelp user. I use it for almost everything. I went in to see what this salon was about and I highly recommend it. It's great. A real treat. read more

Good prices no and they did a good job. Massage chair was a plus and the place looked clean and the staff was friendly

I used to visit Custom Nails before they moved their establishment to another part of the strip mall. While this place is 10x cleaner (from the high tech pedicure chairs to the flat screen TV's) that's about all I can vouch for. Appearances are not what they seem. The owner of this shop ALWAYS has a terrible dismissive attitude & he did a careless job on my nails. I felt rushed & dissatisfied. My nails are extremely thick, misshapen & somewhat bumpy. It was very obvious that he was only interested in making a quick buck. I also noticed that some of the other workers appeared to more interested in gossiping with co workers than taking other clients! All in all If you're looking for a place that's quick & gives great PEDICURES than I'd recommend this place. Otherwise keep driving.. read more

Back again today for two mani-pedis. The usual friendly & highly professional service. PLUS discovered they carry Cindi Naturals organic nail polish--with argan oil and NO toxic chemicals--and made in Michigan! So next time I will treat a pregnant friend to a mani-pedi! read more

The place looks very clean and the workers are friendly. Paid 30$ for a cusom paint and acrylic set. The nails look great but the paint job is so so. Ill go back to see if maybe it was just the one nail tech that sucked at hand painting. read more

This place is great! I love it here. I recommended it to my family, friends and coworkers. They too love it here. This nail salon is a must try. You will be hooked. read more

I went here to get my nails and eyebrows done last Friday because I was in town for a wedding and this was the closest place. My nails were fine, I just got a regular manicure. My eyebrows, however turned out horrible because the lady didn't know what she was doing. The wax was super hot and my eye immediately started turning red. I told the lady it hurt and she said my eyes might be sensitive. Another lady gave me some Vaseline to cool them off. I went home thinking it would go down but it got worse and I realized I was really burned. I used aloe Vera and neosporin to heal my eyes but I had to walk around for a week looking crazy. DO NOT GO THERE TO GET YOUR EYEBROWS WAXED!! It's not worth it read more

Custom Nails - The wax was too hot and burned the skin under my eyebrow - Nail Salons Near Me - Detroit, Michigan

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I love Amy and I go to her all the time but this is the third time I stopped in this week, both times before too busy. This time I was told 30 min and then when it was my turn Amy told me I would have to wait for another person ahead of me and it would be another 30-40 min. I wouldn't have wasted my time sitting there if I had known that. Won't be back, my time is valuable to me. ): read more