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    Custom Floors & More

    4.0 (4 reviews)
    Closed 7:30 am - 4:30 pm

    Services - Custom Floors & More

    Carpet installation

    Tile installation or replacement

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    4 months ago

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    Brandon N.

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    5 months ago

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    Brandon N.

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    6 years ago

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    11 years ago

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    McCullough's Flooring & Outlet Center

    McCullough's Flooring & Outlet Center

    (4 reviews)

    This is my second home improvement project that McCollough's has done and I am very happy with…read moretheir service and installation teams. Their showroom is beautiful with many choices for flooring and countertops. Terri and Jennifer are so helpful and patient with the many questions that crop up during projects. The installation team is so nice, they returned after leaving during the project to move the refrigerator for me because they knew I was painting. Last year I had them tile my bathroom and this time they are redoing my flooring with vinyl and facilitating the granite countertops project. The installation is going very professionally and looks top notch. I highly recommend this business for your flooring and countertop needs!

    Russ & Tracy run a World-Class Flooring & Carpet Cleaning Operation in St Clair County, IL since…read more1991! ... Recently, they opened up a Wholesale Carpet & Tile wing to their store front for all those "DIYs" and commercial contractors in the StL Metroeast. Their sales staff were extremely helpful and patient with me when I was trying to explain what my wife wants to do to upgrade our kitchen over the upcoming holiday season. They educated me on WATERPROOF FLOORING and presented the latest back splash designs to match pictures of my wife's present 1950's Retro Kitchen Theme. I witnessed their Team abiding by Russ' Motto: "Together we will find a solution that best fits your unique needs, style and budget."  Thank you!

    Key Carpet - The Lenderman's layout out the replacement carpet.

    Key Carpet

    (20 reviews)

    Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

    We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

    Empire Today

    Empire Today

    (74 reviews)

    It's a wonder this business hasn't shut down already. Poor quality work, lying salesmen, and…read moreadministrators that forge documents. We are going to file police reports on them today. Buyer beware! Update: Every time we leave a bad review, they ask us to email them but they never respond. They only respond on public platforms like the guy that responded under me.

    I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.

    Midwest Carpet and Duct Cleaning

    Midwest Carpet and Duct Cleaning

    (6 reviews)

    We live in a 24 years old home. We are not the original owners so I thought getting the ducts…read morecleaned would be a good idea. I made the appointment which was only book a week out which was great. Spoke with Charlie and he was extremely helpful going over what would be done during the visit. Called me the day before to confirm the time. Erroyl and Bob showed up on time and begun inspecting the vents and duct work. They soon realized that my ducts were clean already. We walked the house together and the took pictures of each vent and showed me the inside. Very clean! They looked at my HVAC unit and that was clean too! They then inspected the dry vent and....clean! They were very thorough and explained everything as they went along. I appreciate them taking the time to look in all vents and explain what they saw. Both men were very professional throughout the appointment. Even though I did not end up needed the service I would highly recommend this company to everyone! I will definitely be using them to clean my carpets in the house. Thank you Midwest Carpet Cleaning!!

    The owner, Eric, is a real scumbag. He hired Miss Grace Cleaning to clean up his place and then he…read morewrote us a bad check for $300 (photo attached for insufficient funds)weeks ago, and he still refuses to make good on this. We will be pressing charges against him as anything over $150 is a felony. Tried to contact him many times but doesn't answer the phone. He is of lousy character and if he steals from a hard-working company like ours, he might steal when he comes into your home. You better watch this guy. Here's the proof

    Custom Floors & More - flooring - Updated May 2026

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