Hi Brandon, my floor planks should not be gapping after 3 years. I have no pets, children, or heavy…read moretraffic in my home. My neighbors that built new homes during the time that I did are not having this issue, similar floor plan, with kids and pets. Your company may do quality work, unfortunately that was not my experience. The floors were my biggest excitement of my 4th new home knowing it was custom to my liking and also knowing I was spending whatever was needed to have the LVP flooring throughout my entire home no carpet to be disappointed.

Their customer service is great, and the installers were awesome!…read morePolite, respectful, very knowledgeable!

As a Real Estate Broker, I demand a lot from my contractors when it comes to repairs for my…read moreclients. Wes at Greer's Flooring has been fantastic and is very reasonably priced. They are awesome at stretching carpet or putting any type of flooring in. I will continue to put my trust in this company!!

From the owner: We do carpet repairs and re-stretching. We offer free estimates. Call us for a quick and great job!read more

Between stubborn pet odors and recent rain water intrusion, it became necessary to replace…read morecarpeting in my children's room. I used the Yelp project assistant feature and after a short while, I received contact from Ron, via the Key Carpet Yelp business page. Ron quickly filled me in regarding his 45 years experience in carpeting repair and then reviewed some photos I sent him to get a better picture of my situation. Ron quoted me $400 for the job, using the extra carpeting material I had on hand and offered to come the very next day, Friday mid morning. Ron gave me several assurances he'd handle whatever situation was present and not to give it any more worry. I appreciated his confidence and stated flexibility regarding the job conditions and his intention to just get it done. Ron is old school and not a Prima-donna. On a prompt arrival, Ron and his helper Brayson moved our kids bed out of the way, tore out the old carpeting, filthy tack strips, and treated the area with an odor neutralizer before jumping into the installation. The whole job took almost exactly 3 hours from arrival to departure. Ron & Brayson were true beasts in knocking out the job! I'm currently unclear whether this was a referral from Key Carpet to Lenderman Flooring, or Key Carpet employees themselves... but I'm a satisfied customer either way.

We hired Key Carpet to take all the carpeting out of the main living rooms and completely re-do the…read moresecond story carpeting of our home. While the company was easy to communicate with prior to the work being done we had a huge hiccup during the actual work. While planning to sell our home we were also in the process of moving 4,500 miles away. We had multiple businesses coming to our home on certain days to do their specific jobs (cleaning, staging, photographing, open house etc). I was told several times exactly how long the installation of the carpeting should take and based all other appointments on what I had been told. While on a trip I received a call telling me the installation would take another few days, which was simply unacceptable. Thankfully, Key Carpet was able to pull employees from another job to finish ours on time. This whole process caused an extreme amount of stress and headaches. While we were happy with how the new carpeting looked, it was definitely not the smoothest process.

We had Fresh and Clean out to clean our carpets today…read more Scheduling an appointment was easy, and they had availability to work within our schedule. Their staff member showed up on time, and he was very professional. I felt comfortable with him in my home, and he did a beautiful job on our carpets. I was very impressed with his ability to get out some of the ware spots in the high traffic areas. Our carpets look brand new, and the house smells great. He arrived at 9 AM, and finished six rooms and the stairway in an hour and 45 minutes. It's now an hour later, and the carpets are nearly dry and most rooms. We felt the value was incredible, and we will definitely have them back again. So much easier than doing it ourselves!

They showed on time which is a huge plus. We had 2 area…read morerugs a small throw and one carpeted bedroom. They took and did a good job on the rugs offsite. It seems like the bedroom carpet was cleaned ok. It was wet/damp a bit longer than expected. However, the pricing was exorbitant and then he charged a $15 service fee to use my card. I'd be ok with that, IF it had been explained. My wife wasn't there at the initial estimate and didn't know the exact amount. When I called and questioned him about the $15 difference, he said he told my wife there was a $15 service charge. Not true. Bottom line, I should have shopped it a bit, just didn't want to spend time doing so.

They only get one start because I HAVE to rate it somehow...NEVER again will I ever go there. On…read moreFriday at about 6pm I visited their location only to find out I had a $10 credit...from THREE YEARS AGO I NEVER KNEW ABOUT. Everyone was too lazy to get up and speak with me - there were two men behind the counter that looked like I was bothering them by walking into their empty store. The woman, to her credit, did look welcoming but was headed out the door as her day was finished. So the salesman who I spoke with on the phone previously came in from smoking (while the other two just sat...staring...and NOT CARING). He did warn me my grout isn't in stock anymore but he couldn't see my file because I only had a credit and no file. He was kind enough to help suggest Home Depot (another bad experience) and Lowe's where I got the match. I am so appalled by the behavior of the two people behind the counter that couldn't care less I was in the store - I hope the man who did help me keeps up the good attitude...

They arrived on time and cleaned the dryer vent. Boy did it need it. Bird's next, lint ball. No…read moretelling when it was cleaned last. We just bought the property. Glad they were able to come out so quickly. Thanks!

Always awesome results!!!! With a new puppy and almost 17years of wear, it's amazing how great our…read morecarpet looked when they were done. Hands down, we definatly recommend Allstar, we may have to get our ceramic tile done next. Thanks for a job well done!

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

It's a wonder this business hasn't shut down already. Poor quality work, lying salesmen, and…read moreadministrators that forge documents. We are going to file police reports on them today. Buyer beware! Update: Every time we leave a bad review, they ask us to email them but they never respond. They only respond on public platforms like the guy that responded under me.

I initially left a positive review for Empire Flooring before any work was done because the…read moresalesman, Tim, was friendly and professional. He asked for a review and I assumed that based on his level of service in sales, that would carry through the entire project. Unfortunately, that assumption was dead wrong. Tim mismeasured our flooring, and the installers did not have enough material to complete the job. They had to leave the project incomplete with our home in disarray while more flooring was ordered. They kept trying to make us wait until the end of the week. We did not want to wait while the house was in disarray. I guess to get us to stop talking, they said that the installers would be back on Wednesday. I took time off so I could be present during the install, only for them to call me 30 minutes before arrival to say they couldn't come until Saturday. The contractor also asked us to sign completion paperwork, but we refused to sign anything until the job was actually finished. While I felt bad knowing they couldn't get paid until paperwork was signed, that's between the contractor and Empire. It's not the customer's responsibility. The contractor should know not to ask people to sign papers for work that isn't finished. The contractor should also ask permission before they get too comfortable in a client's bathroom. None of them asked to sit on our toilets and handle their business. That is very unprofessional of them. We repeatedly tried to reach Tim the salesman to resolve the issue. When he finally returned our call, there was no sense of urgency, despite the inconvenience we were dealing with. What's most frustrating is the lack of accountability. Instead of owning the mistake and trying to make things right, Tim attempted to shift blame. This situation exists solely because of improper measuring and poor follow-up. I now understand why Empire has so many low ratings. I would not recommend them to anyone.