Great service and amazing experience..Being my family's first time, Dr. Tran was very caring and knowledgeable. Kim was very friendly and patient. We went in at 11am and our glasses were ready at 3pm. We will definitely be back. Thanks again.. read more

Got the eye exam and paid extra for the contact lens prescription. Was given some contact lens to try. I rarely wear contacts which I told the Dr. The lens weren't as comfortable as I liked. Went back a little more than six months later, as it took a while to try the lens a lot because I rarely wear them. I was told there would be a "fitting fee" to try another brand. TALK ABOUT BAIT AND SWITCH, because it had been longer than six months. I've been wearing contacts since they were invented and never been charged a fitting fee. As a matter of fact, other eye doctors let you come back to try different brands, and have even written my prescription with several brands listed on the script. THEY DO NOT TELL YOU THERE IS A SIX MONTH DEADLINE AHEAD OF TIME. Their response should have been "Oh, because no one informed you that after six months you have to pay for a refitting on your one year prescription, we will waive the fitting fee." Typical, shameful "nickel and dime'ing you to death." I've spent a lot of money at this place since I moved to Vegas two years in a row, but no more. I don't do business with shysters, and you shouldn't either. Beware. read more

Very nice people. They handle business like business. I got a well informed dissertation about UV and the importance of UV protection for your eyes. Directly connected to the brain and how some people don't think about it if they don't yet have an eye issue. I'll be doing more business with Custom Eyes. read more

Great staff with a neat, open store. I came here with my mom on several occasions. They have a good selection of frames and are very friendly and know their stuff. Their prices are very fair for their high quality work. read more

The best place for all your eyecare needs. Not only is this place convenient--it's in the plaza right next to the Walmart Grocery Store on Stephanie and American Pacific Drive (across from the DMV)--it has two of the nicest opticians on staff. When a friend of mine went to get his eyes checked with the optometrist (Dr. Tran), I tagged along because I wanted a new pair of glasses. I had gone in on two separate occasions to try on various glasses and David and Kim did not mind and even made suggestions. They never once made me feel pressured to buy anything unlike so many optometry places I've been to! In fact, they helped me make decisions about my frames and lenses that would be beneficial to ME, financially and aesthetically. They are funny and just really nice people, making the whole experience so pleasant. They also have quick turnaround time on lenses (just a few hours)! I would recommend this place to anyone who wants excellent customer service. I will definitely be coming back! read more

I really enjoyed the time that I spent here. With my past experience going to the optometrist, I've always felt pressured to do and buy the things they were trying to promote. Here, there is no such pressure; instead, it is one of the friendliest place I have ever been to. Customer service is GREAT all around. I find that the workers are very honest and they suggest things that they feel would be more beneficial for me since I am a full time student. They are quick to offer a helping hand, but do not linger around you like a hawk, like most places do when trying to sell you things. They are apologetic when they are busy and having to make you wait for their service, even when it's 5 seconds! Dr. Tran takes the time to explain every thing that she is doing and answers any questions you might have. She does not leave your side until you fully understand what is going on and the choices you have. Again, no pressure to buy any certain product or to do any extra procedures. She is very nice and understanding. The best thing about this place is that they made me feel that I was in charged and they are providing service to me. I can't say that to a lot of places I have been to. David, Kim, and Dr. Tran are the best. read more

I was in and out, as a new patient, in an hour or less including a contact consultation and purchasing new glasses. The doctor was knowledgeable, and this place didn't try to nickel and dime you to try and rip you off! The staff was kind, knowledgeable, and very helpful. This is definitely our new eye doctor! read more

After reading all these 5 Star reviews I figured these had to be fabricated and written by by the owners/employees of the store. No way could everyone just love this place ! Well I decided to call and see for myself. I made an appt. with Dr Tran for an eye exam. My eye exam was extremely reasonably priced and was done very comfortably and proffesionally by Dr. Tran. She was very informative and explained everything. She spent all the time needed to address all my questions and I left her office confident that I was on the road to better vision. I then went to the front of the store where Custom Eye has all their frames displayed. Wendy was very helpful directing me to just what I was looking for. After picking out two sets of frames I was pleasantly suprised to hear that David the Optician would have them ready the same day! I had one regular pair made and one dark tinted sunglasses.Both came out perfect !!! Bottom line....spent less than I expected, received the best service anyone could expect, and will be going back soon to get another pair. Thank You Wendy and David !!! read more

Custom Eyes is the only place my husband and I will go for our vision needs. They are always friendly and helpful. The costs are reasonable and the location is easy to get to. read more

The best customer service I've ever had at an optometry office! Went in to look for glasses and pick up my order of contacts and was greeted upon entering altho busy at time, a major plus! Glenn was who helped me & with all of my questions he was very calm, professional & knowledgeable! The prices were lower than what I had been paying for the exact same contacts so I definitely will be returning! Kudos to Custom Eyes in Henderson read more

WHY is it I go somewhere that has GREAT reviews {THAT'S why I went}, & my experience is less than stellar?? I wrote this quite a few months ago; why didn't I post it then?? Maybe bc @ that time there were no other poor reviews, but now there are so here goes: First I wait over a wk for my glasses {even David said that's unusual}. Second, they came in the wrong colour, so now I have to wait again. Third, I call about a wk later @ 2:15p on a Thursday & get an "after hrs" recording, so I'm thinking maybe something's wrong, they had to close, etc & I'd just try back the next day, so I leave a msg. However, I get a call back @ 6:45p {4.5 hrs later} that my glasses are there {but it was too late to go, as this was indeed an "after hrs" call back}, & not even on the phone # I asked to be called back on {there are two on file, & I verbally specified the #}...maybe this isn't a big deal, but had the call come in earlier, & could've picked them up, I'd have missed out; it just added to all else not going so well. After all, there's a reason when someone specifies a # to call on. This doesn't negate that the staff is friendly & helpful, however, when it was known that my glasses were incorrect, {needless to say, I wasn't a happy camper}, I was kinda surprised that David {the owner} looked exasperated, & shortly after, walked away...prior to that, he was very nice. I even said something to the gal helping me, but she made light of it {I mean really, what could she say??}. I just hope that none of this repeats today... I must say I've been wearing glasses all my life, & ALL this was a 1st for me. Today: I receive another msg {nice} on the wrong # {not so nice} to come in. I arrive, & much to my pleasant surprise, in the tray are several colours of the same frame to choose from - very nice {**no case, not that I even noticed, but this is a preface}. I narrow it down to two & I admit, I was having a tough time deciding, & finally I do, & David is mounting the lenses into them. After all is said & done {here comes the ** I prefaced earlier}, I ask for a case - uh, is that unusual? Not that I have to explain, but the ONLY reason I asked was bc I was going to drive home wearing my sunglasses, so where to put the new ones?? He looks @ me as if I asked for something unusual, then says, not asks, "didn't I give you one." I say, "no - if you mean was there one in the tray, no; would you like to ck my bag?" If he hadn't looked @ me that way, I'd NEVER have said that. Look, IF I'm going to steal {which wasn't happening}, it's NOT going to be a glass case...so he offers up a hard case, & a soft one. I say I don't like the colour of the hard case, so he hands me the soft one. I sit down, then tell the girl I really don't want it & hand it back. I mention I didn't like the colour of the initial hard case to which David THEN says there are other colours; well why not say that when I 1st said to him that I didn't like it, rather than wait til he hears me tell the gal?? Hmmmm - all of this just not nice. So I'm ready to leave, & I ask the gal if I can use any type of eyeglass cleaner; no, she didn't try to sell me any, rather, she hands me a spray bottle, & says I can always come back for free refills. Yes, that's very nice, but had I not asked 'bout using a particular type of cleaner, well, I guess there'd have been, "No Cleaner For You," like "No Soup For You." For you younger folks, that's a classic line from an episode of, "Seinfeld." I guess that followed, "No Case For You." UGH - it's ALL such petty little things. Again I say, I've been wearing glasses all my life, & I've NEVER had such a poor experience. UGH - maybe I reminded of him of someone he dislikes...wow. Would I return? Would you? Um, when I need more cleaner, I'll buy some... Pièce de résistance: I'm home, wearing them. I then hold them up to the light, & WHAT do I see?? FINGERPRINTS {NO, not mine} - REALLY? You couldn't clean them after you mounted them? It just made them feel SO dirty, & he obv didn't give a hoot. HOW do you NOT clean the lenses after you've mounted them, KNOWING your fingers have been all over them, even if you don't care for the customer?? read more

I had high expectations for Dr. Tran after reading the reviews here, and she exceeded them. She told me that my astigmatism was weak enough that I would be fine using regular contacts and so she charged me the lower regular contact lens exam price instead of the toric price, demonstrating that she prioritizes doing the right thing for her patients over making a few extra bucks. I found her to be upbeat and cheerful and a good communicator of her knowledge. read more

Great place! David was very helpful. After looking thru the entire store, trying on lots of glasses, I ended up purchasing the two he originally picked for me. Nice. He explained what size frame would both look good on my face shape as well as which frames would cosmetically carry my high powered lenses. They turned out very nicely. Better than I expected. Prices were very reasonable and they accepted my insurance. Bravo!! read more

I've been coming to this place for a little over a year. This place is on the opposite end of the town from me but with the trek. Very knowledgable staff and extremely friendly. Any questions or concerns they are more than welcome to answer. Prices are great and take a wide range of insurances. read more

Dr. Tran is awesome and very knowledgeable. I cannot say enough about her. I came here for an eye exam because I was seeing some floaters, which ended up being nothing thank goodness. She did a full eye exam including dilation which she has a new state of the art machine that does not require drops for dilation, rather it just takes a couple mins to photograph into the back of the eye. She took her time to explain and answer any questions that I had. She genuinely cares and always had my best interest in mind. I have now found my go to optometrist. read more

I have been coming here for glasses for my daughter for a while and am very happy with them. Seems I always get Kim to help us and she is extremely friendly and willing to help me with as many questions as I have. Honestly customer service is huge for me and she is why I return. read more

Very knowledgeable and helpful staff. Great selection of frames. Nice to have such a professional place to go in the neighborhood!

I popped in after a visit at the DMV for something very simple-a small screw to fix the hinge on my sunglasses. I was received by 2 friendly employees and the gentleman who fixed my glasses was finished by the time I was done using the restroom. A++++ read more

Can't say enough about Custom Eyes. After visiting 3 places to try and get my glasses fixed (broken ear piece), they were the only ones that offered to try and repair them and not try and sell me new glasses. They fixed them and even replaced my nose pads all within 20 min. They now have all my business and I recommend them to everyone. Kim is the one who took care of my problem and also fixed my glasses. She is the best! read more

Kim is absolutely fantastic at helping you pick out frames. She's the most knowledgeable person I found in this area and I definitely looked around. Their prices aren't inflated so you don't need a groupon. read more

very professional did a great job on my glasses no wait very accommodating thank you very much read more

Great customer service! They adjusted 2 pairs of glasses for me that I didn't buy from them for free! It took just a couple of minutes and they did a great job and told me to come back if I need anything else. I'm very grateful for their help. They have a plethora of high quality and unique frames as well. Highly recommend! read more

Horrible customer service. I made an appointment for 2pm on a Tuesday 3/14 but they didn't have me scheduled. The woman spoke to someone in the front who claimed my appointment was for the previous Tuesday, 3/7. This would be impossible as my initial call was on Friday 3/10. I showed the employee my phone log confirming that I didn't call the office to schedule my appointment until after they claimed my appointment had already taken place. They seemed very unapologetic and didn't guarantee they would get me in to see the doctor today. I wasted a day off of work because of someone's incompetence. Stay away from this place. read more

This is our family eyecare place! I have 4 children that all wear glasses plus my husband and I. They are super friendly, with great competitive prices. We got 2 pairs of glasses for my husband today in 30 min. after making a same day appointment Glen, David, Tina and the receptionist are great! If you are looking for contacts or glasses this is your place! Optometrist Dr. Tran is super knowledgeable!! I highly recommend this place of business. read more

Made an appointment to get my eyes checked. Was there on time and didn't have to wait. Got my eyes checked and the doctor was very friendly and answered all my questions. Even picked up a pair of glasses while I was there. read more

I have been a very happy customer with Custom eyes since about 2008, for myself and my children. I initially heard about them as they had (and still do have ) the best prices for childrens eyewear in the valley. This is a family owned and extremely well operated business that provides top of the line eye wear, eye exams, contact lenses etc. They are quick, have a broad selection of products, from top of the line to the best priced economic eyewear that can be found in the valley. I have purchsed high end eyewear, all my childrens eyewear and exams over the last 5 + years, second pairs, exams, and contact lenses,, and each and every time received excellent customer service, wonderful products, all served up with a personal touch. The turnaround is very quick, their selections are contemporary. Appointments are easy to arrange, Dr. Tran is just lovely, the entire staff is professional and friendly. Rare to find these days, Custom Eyes continues provide the best of the best in every way. Probably the best company of it's kind in southern Nevada. You can quit your search now, check this company out, and soon you will be writing an equally wonderful review. sammie smith read more

I have always had great service from everyone at Custom Eyes. They always greet me with a smile and Dr. Tran is very patient and thorough . The service and prices are amazing. I am a customer for life. read more

They are very friendly here and work hard to make your purchase affordable. I really liked Dr Tran and was happy she could make my correction better. They have a good selection of frames too. read more

Doubtful I'll be going back here. Had an eye exam and declined my contact Rx. Didn't realize it was the policy of this place to let one's Rx expire after 90 days. Upon going back to reverse my decision and obtain contacts was told of the 90 day expiration policy and informed an exam would be $120. Doesn't sit well when one spends close to $800 at the establishment on and exam and eyeglasses! Not good to say the least. Like everywhere I've been, medical admins are the worst, it's all about squeezing the last nickel out of you. read more

The people who work here were friendly and welcoming from my first phone call to them. Everyone seemed to love their work, and that translated into how they interacted with their customers. Also, I was very happy with the selection of frames for someone on a limited budget. Dr. Tran herself was gentle, down-to-earth, and professional. read more

I was searching for a place that does frame repair and thought I'd give this place a try based on good reviews. I called first, just to make sure they did frame repair only because I live on the other side of town. My boyfriend and I enter the establishment and the gentlemen who's name is David, was assisting a customer. So we patiently waited our turn at the counter. After David was finished assisting the customer, he walked right by us and went to the back and was chatting with the staff. He did not greet us or even acknowledge our presence. We patiently remain at the counter thinking he may be in the middle of something. A women came out and greeted us and let us know that someone will be with us shortly after noticing that we had been waiting a while . David then walks out right by us again and walks to the door as another customer enters the establishment. He then walks the customer to the counter right next to us and begins to assist him. Really? Even the women at the counter tried whispering to David that we were there first and had been waiting. With no luck of getting his attention, she apologized and proceeded to help us herself. David is a poor example of good customer service. We were either invisible, or he just did not feel like helping us. They also do not fix frames at this location, so he lied to us as well. Will never be returning to Custom Eyes or referring anyone to this business. read more