Custom Eyes

Committed to satisfaction

Locally owned & operated

I am shocked to read the (couple of) negative reviews here. This is the best optical store I've…read moreever been to, both in Boston and New York City. John is so sweet, kind, cooperative, helpful (on and on), and Dr. Shah is thorough and kind as well. I can't fathom someone feeling "degraded" or having any kind of negative experience at this store.

Very disappointing experience. I provided three different insurance plans and not a single one was…read moreaccepted, which was already frustrating. The first eye exam itself was a terrible experience. I didn't feel like I was being treated by a doctor at all. The communication was rude, and I felt uncomfortable the whole time. Six months later, I came back to ask about getting a second exam for contact lenses, and I was made to feel degraded, like I was bothering them just by asking. The lack of professionalism and basic manners made the whole experience really upsetting. I left feeling bad instead of cared for.

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241 Optical

4.8(94 reviews)

0.7 mi•Harvard Square

I'm a repeat client and he is always kind and has a great selection of glasses. He doesn't take…read moreinsurance but the price is always right 2 for the price of one you can't beat that and you can use your flex spending. He can make your glasses there and they'll be ready in a couple of hours. If he doesn't have your lens he will order them and will be there in no time at all. I just bought my first pair of glasses with progressives, yes we will all get there some time in our lives lol. I'm now stylish af and can read fine print haha( see pic for my red pair) he will let you know what fits your face and what's best for your prescription. You must visit Michael it's a no brainer! Fyi limited hours on Saturday 10-1pm not open on Sundays. Support your local community!

I fairly recently visited Michael for the first time and I quickly discovered his integrity,…read morepatience, generosity and kindness. When I went back with what seemed like a problem with the main (graduated) pair it turned out that the prescription was a little off. He did not charge me for the new lens (based on a new prescription)! In passing I had mentioned that I realized I didn't really like the reading glasses after all, and he exchanged the frame, again without charge. He knows his business and values his customers, and I am now a loyal one.

2.0 mi•Porter Square, North Cambridge

Beautifully crafted eyewear in the heart of harvard square

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General Optical

4.3(67 reviews)

Dr. Klaahsen is fantastic!! Here's why. It had been about 7 years since my last eye exam and I…read moregenerally viewed these interactions as transactional until I met her. She explained to me the importance of eye care in a super loving way and walked me through everything she was doing and why. She uses state of the art tech and actually teaches you about your eyes. Dr. Klaahsen really took the time to find the right contacts for me and WHOA...I didn't realize how much I couldn't see anything before! That's a long story BUT the point is that Dr. Klaahsen is a great Doctor. She really cares about her people in a way you don't often get from physicians. The staff is really helpful and inviting when you walk in. I can't recommend Dr. Klaahsen enough! If you don't go to her...switch. It's totally worth it.

I had gone to General Optical many years ago and was very satisfied. The staff has changed. I…read morebought glasses and got sunglasses to go with them. In order to put the sunglasses on your must take off your glasses and use both hands. Obviously this cannot be done when you are driving a car. If I had been warned I would not have bought them. Genevieve C.

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SEE - Don't miss SEE's Spring Trunk Show - April 14-May 2!

SEE

4.2(166 reviews)

0.8 mi•Harvard Square

Like a dedicated employee, I went into the office where I inadvertently set a notebook on my…read moreglasses. Smush.... I brought my glasses into SEE where the arms on my glasses were realigned. They were straight and stayed on my face. I was ready to replace them but they were able to straighten them. :) If I need glasses, I am returning. They get my vote.

XLent, XLent, XLent Service, styles and Staff!…read moreNow, lets talk about their corporate design department... they are a little slow on creating new styles. For those of US who buy glasses for THAT reason it makes one want to stray but then there's Staff and Service at this location -Trang and Rob - the best. OH way, we'll just have to wait out the season and HOPE to be surprised by the mothership.

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Medford Eyeglass Shop

5.0(37 reviews)

3.9 mi

•$

I went in to have 2 designer sunglasses fixed. The man in the shop immediately fixed the in less…read morethan 10min and charged only $20. Professional, fast and friendly! Go here for your eyeglass/sunglasses needs. They are the best.

Rick is the best! Very customer service oriented and always willing to take the time to explain how…read moreto pick the best glasses for the customers needs. Highly recommend!

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Tuscany frameless eyeglass assortment and Leader sports and activity eyeglasses and sunglasses

All Eye Care Doctors

3.0(77 reviews)

1.6 mi•Porter Square

All Eye Care Doctors has a wide selection of eyewear and friendly staff. I had a unique incident…read morewhere the frames I bought were hurting my nose. I subsequently (stupidly) broke the frames twice due to too much adjusting. The team was accommodating and allowed me to return the broken frames and get new ones for a fee. They also originally gave me a discount on the frames since I saw them for cheaper online. So their customer service is very good. That being said, there are some off things going on at this practice: - A licensed optician from back home told me that MA has a law that states that as long as an optometrist is on site, an optical shop is not required to employ an optician. I'm not sure if AECD has one on staff, but after some digging I later realized I was not fitted by a licensed optician. While the staff I interacted with are nice, sales/retail/business folks should NOT be fitting you for eyewear. - That same optician told me that the quality of their "high index" lenses was poor. After comparing my new true high index lenses with those from AECD, it's clear that their lenses are much thicker with unappealing concentric circles. These are not worth the money. Even with insurance covering a decent chunk of them, they're still VERY expensive for what you get. - The last time I got my eye exam there, the wait time was at least an hour and the doctor was rushed because of the delays. But the doctor himself was fine. - I agree with the previous poster that the patient's prescription should be printed and handed to them as they check out. Of course, you want the patient to choose eyeglasses at your shop, but I think printing their Rx would go a long way to show honesty and transparency. Adding to that, I think the optical dept could be clearer on pricing. For example, on the receipt, they should specifically spell out the full price of the frame and lenses and then show the deductions covered by insurance. I couldn't quite figure out where they got their numbers until a few months later when I checked my vision insurance claim.

Eye exam, frames, and lenses - difficulty seeing with the new Rx and lenses, so lenses were…read moreremeasured and remade. Still uncomfortable. The solution, pay for another eye exam. The same OD produced a new Rx and the new lenses were still unacceptable. Tried to cancel an order for replacement lenses in another frame, but even though it was within 24hr(not certain, might've been 48hr), the order was not canceled. Finally went to another optometrist and the Rx was different from the previous two. Had new lenses fitted - less expensive for the same manufacturer, and still have a pair with the lenses i can't use. Expensive, spent more than 2k for exams, frames, and lenses that i can't use.

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Eye-Q Optical - Cambridge

4.1(154 reviews)

1.0 mi•Harvard Square

Certified professionals

Offers payment plans

Claire was incredibly kind and exceptionally skilled at adjusting my eyeglass frames. Thanks to her…read morehelp, I was able to get comfortable with my new prescription and my new frames. I really appreciated her patience and expertise.

I had a great experience here for a vision exam. The customer service was excellent and they even…read morehave a special machine that can detect changes to your eye health which my insurance covered with a small co-pay. Highly recommended!

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Warby Parker Cambridge

3.5(15 reviews)

1.0 mi•Harvard Square

They are the poorest quality glasses that I have ever owned…read more They keep breaking, and my optometrist's office keeps fixing them for me for free without complaint. If I try to get them fixed at Warby Parker, where I purchased them, they will send me on a goose chase to make an appointment via email or mail in my glasses. What a load of crock! I would never recommend their glasses.

This place is way over-hyped…read more After hearing some good things from others about prices and variety of frames we went to check out the Harvard Sq. location. The staff was friendly and eager to help and fairly knowledgeable. We didn't find a whole lot of variety for frame styles. But the main downside to Warby Parker for us were the prices. Highway Robbery. Just as expensive, if not more so, than other eyeglass stores. A nice vacation could have been had with the money spent here. This place is nothing more than a marketing ploy disguised as a business.

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Harvard Square Eye Care

2.6(126 reviews)

0.9 mi•Harvard Square

I came here for an exam a couple weeks ago and was so happy with my experience that I was shocked…read moreto see the low overall rating on here. But it looks like the 1 star reviews are at least a year old. If you're in the Cambridge area and need an optometrist, go here! Truly. I stopped into and called several optometry offices around Harvard Square, and this was the only one where I immediately felt a genuinely welcoming, no-nonsense vibe. That was NOT my experience elsewhere. Harvard Square Eye Care is clearly not trying to scam you or push overpriced frames. I never felt pressured to buy anything, and I really appreciated having the option to do traditional dilation instead of being steered toward the more expensive imaging option that my insurance doesn't cover - something most other places didn't even offer. It's such a relief to find a practice that understands the simple need for an eye exam and prescription, especially for those of us who just want the most affordable pair of glasses possible. Honest, transparent, and refreshing. Ignore the negative reviews and go here!

Friendly, knowledgeable and quick. Not aggressive with their sales tactics, which is a huge turn…read moreon. Easy parking or a short jaunt from alewife station.