Needed a new battery on a whim and Dobbs got me in quickly. They quoted me first and didn't screw around! Installed it and sent me on my way. Customer service was friendly and we're not pushy on buying other products or services. I'll definitely be back to this location! read more

Came in with a check engine light was informed it was just a fuse was charged $200 just for it to come back on the next day. Brought it to another mechanic for it to be a large issue they over looked. Front desk man was very short and rude read more

Kyle, Wilbur, Tom, Dustin and Billy have made what might have been an ordeal, better. My '78 Cutlass, Ms. Betty Brown , had been in need. And these guys are amazing! I recommend this shop for any and all automotive service needs. I can't say enough good things about my experience. Drive safely. read more

My daughter had a flat tire and took it there for them to fix. they tried telling her, her tire was un-fixable and wanted her to get 4 new tires. when she asked for a price for 2 instead they had a major attitude over it and then tried to tell her that the tires she had were not correct for her AWD vehicle when her Jeep is a 4x4 and she needed all 4 new tires. she told them to put her spare on and the flat in the back of her car and she would go somewhere that would actually help her and not fuck her over. read more

I needed help with unscrewing my tire nozzle and they did it immediately and were so friendly!!

My car broke down 800 feet from their shop and they charged me $100.00 to tow it, a mechanic told me when he came to pick up the car it was the timing belt. When they called me they said they wanted $934.00 so I told them I didn't have the money to fix it, so when I went to pick it up I owed $130.00 for what they call a diagnosis which I already knew what it was and the $100.00 tow, less than 1000 feet away........We customers have a word for this.....Rip Off. Never take your car there. By the way I have an old 2002 Toyota Camry and I got everything fixed by another mechanic for $500.00, it's not like I had a brand new car, this was an easy fix. read more

brought Ford Ranger to get water pump replaced. Replaced it cost about $350. Technicians ended up having to heat up engine block to get bolt loose. In process they warped seals for the oil pan and two other places. Denied responsibility. truck ended up having oil leaks that they said would cost $3000 to fix read more

Does anyone even read Yelp reviews? I mean I left a 5 Star review on Google. I feel like Google is more relevant to the people that spend money on their cars. Is Yelp a Gen Z thing and I'm not cool enough to care about Yelp? But anyways... Kyle the Service Manager is cool and takes good care of his customers. We will be spending more of our "stimulus" money on Wednesday to get more work done on our cars. If Biden had delivered on his campaign promise of $2000 vs. the $1400 we as tax payers are paying for with a 1 TRILLION dollar stimulus bill, we'd spend even more money here on our cars but Biden our current "president" is a puppet liar. but yeah, Complete Custom Automotive is awesome, just wish we had more money to spend with them. Just sayin'... #Trump2024 ;-) Hi, Kyle! read more

Kyle at custom complete auto off nifong is the best! He values his customers & goes the extra mile! I highly recommend!!

Avoid this shop if you can; your money is better spent on a business that is honest. I stopped in for a basic oil-change, and was told it'd be a thirty minute wait. After an hour of waiting, my car was finally brought in for the oil change. An employee approached me after about fifteen minutes and told me my Power Steering fluid needed to be changed. This would bring my total up to $180. I bought my car from a dealership last year, and have had regular maintenance since, so this surprised me. I told them to go ahead and fix the problem, and I texted my dad an update. I then found out from my father, after I paid mind you, that I ABSOLUTELY didn't need this fix. After reading other reviews on Google, it seems that I'm not the only customer that they have taken advantage of. This place is known around town to falsely claim that a vehicle needs fixes when they are just fine. They're money-hungry. But there are plenty of places around town that will treat you right, and respect you! This place ain't it. read more

They did safety inspection and a few other things that needed to get done. Finished in good time and pricing was good. I was concerned about brakes since I tow a boat. They took a second look and verified everything good, so it's good to have peace of mind. read more

Literally the worst place I have EVER EVER been to. My brother and I were headed to Florida (we were coming from Utah) and his truck broke down. Had it towed there when in the phone they said they could look at it. Come to find out it would take a couple HOURS before they could even put a damn scanner on it. We limped his truck down to the Oriellys down the street and Steven there helped us a hell of a lot more than any of the mechanics here. Would 100% recommend going somewhere else for your cars repairs!!!!!! read more

I went to Custom Complete Automotive on Nifong in Columbia Missouri. I had to pay 125.00 to get a diagnosis. I was told that if I wish to proceed with any work that this amount will be deducted from my total balance. I was quoted a price of over 300.00 to get the job done, and I proceeded. I got a call later in the day saying that the part that they thought would work was wrong and they need a new part that is going to cost more money. He said it would take a few days for the new part to arrive but got a call couple of days later saying the job was done. I ended up paying more that what was orginally quoted to me after the diagnostic. I googled the part to check the price of it and it was not what he said it was, basically the part he charged me almost twice the price for it. Horrble. read more

I always have an amazing experience when I go to Custim Complete. I took it for my exhaust, and while there they discovered another issue that I needed to take my vehicle else where to fix, and they made sure to tell me. I appreciate how they take care of my vehicle, even when it doesn't benefit them. I will continue to use Custom Complete for all of my vehicle needs. read more

Just went here for service. The guys here were professional and quick, I would recommend them if you're in the area and need help with your vehicle. read more

They wouldn't pass my car for inspection spent thousands and or wasn't good enough another place passed right away terrible customer service

I have never dealt with such a dishonest company in Columbia MO! Our car was diagnosed with nothing wrong, but we knew something wasn't right. We took it back in when a wheel started to smoke. Calipers, pads, rotors a thousand dollars later. The engine light goes on before we even get home! Went to AutoZone to have it diagnosed again, and now it says the right wheel sensor is faulty, which is where they were just working on it! They denied any wrong-doing and then asked for 200 more dollars to fix what THEY messed up!! Went to pick it up AGAIN and the damn car wouldn't even start!! Are you kidding me with this?? We got a jump, but not once, from any employee, did we get an apology of any kind along the way. On top of that, the owner has taken zero responsibility for this fiasco. Shame on him and shame on any place that practices this way! Do NOT trust these people with anything!! read more

I gave my car in for an oil leak that costed 1,600 dollars. They told me it would be back the next day. This was last Monday...They fixed my oil leak and misplaced a part, causing a fuel leak. They fixed the fuel leak and misplaced something else, causing my breaks not to work. The workers there were incredibly rude and saying they dont know how to do the job, but wouldn't allow me to take my car back and go somewhere else. I was unable to get a refund. It has been over a week and I have a job and they did not give me a rental. Never go here. read more

"We don't need customers like YOU!" I've taken my car there before and have had fine experiences. Today made me never want to go there ever again. One of the men working was unbelievably rude to me. After 4.5 hours for an oil change, I go in to pay for the service and pick up my car. He tells me my total and I give him my credit card. I ask him if they figured out why the light was on in my car (I had mentioned that when I dropped it off 4.5 hours prior). He looks over to another worker and asks him if he looked at the light. He gives me my answer, not a big problem. He then proceeds to tell me I'm going to have to pay extra for this "diagnostic" that he didn't even know about until I asked about it. I'm feeling confused, and remind him he didn't know about the diagnostic until I mentioned it, not to mention it took 4.5 hours for an oil change. He then proceeds to yell at me, and say "If you don't like it, you don't need to come back. We don't need customers like YOU!" I am now FLOORED. I am still in shock how a man can be so disrespectful/rude/unprofessional. NEVER go here. read more

Terrible service. Went in to get an oil change and approached an older man 40-50s at the desk. I greeted him and asked for an oil change. He replied that it will be hours before he could help me. I asked if there would be a better time for me to return he shrugged his shoulders at me. I asked if I could get a vehicle inspection and he said there was no way he could do that either. So I asked if he knew if there was another place I could go to nearby, and he flailed his arms without being specific. I left right away. Take in mind that there were at least 4 vehicle spots open and employees standing around. read more

One star for a good customer service, one star for repair quotes. The rest of the missing stars are for bad pricing for parts, shady over estimation of need for repairs, and the overall experience. Had them service my truck for an oil change and inspection. Service was decent, but came back saying my outer tie rod ends needed to be changed to pass inspections. They quoted nearly $600 for the service and parts. I bought the parts myself for $50 and repaired it myself for free. I got the truck realigned and reinspected by custom complete auto. this time they came back and said that one of my back brake light was out, and my windshield needs to be replaced in order to pass inspection. At this point I feel they are nickel and diming me and that it will not be possible to pass inspections through them. I feel like they don't appreciate that I do my own repairs, and are just coming up with things that "need" to be fixed so I will keep coming back. If you do feel like sticking with them, then just keep an eye out for lengthy needed repairs. Don't feel obligated to say yes to any repair they come up with. Instead get a price quote with all the recommended repairs listed, then go out and get a second opinion. Especially if they throw repairs at you after paying for a completely different service. Otherwise, you can plan on paying 3-5 times the normal price for parts and $50-$80/hour for labor costs. Don't be afraid to do the job yourself, if you think you are capable. There are YouTube videos for every repair. If you are on a tight budget this can be a huge help. read more

Seem ok, but as far as work done, but creepy high pressure sales pitch for work that is almost certainly not needed.

They replaced a part in my car, it failed in about a month and they told me I could have it replaced elsewhere, bring the part back to them and they would give me a refund. When I brought it back the guy acted confused and defensive (once he realized he was the one who told me I could get a refund under those circumstances) and eventually told me they couldn't do anything for me. I'd avoid them if you want to do business with a company that does quality work and keeps their word to their customers read more

I recently had Custom Complete Automotive install multiple performance parts on my 2005 Mustang GT. They were quick with the install and took very good care of the car. After the install I had issues with my performance tune, and Thomas (the employee that worked on my car) came in on his day off to help diagnose the problem. Thomas and Justin at the Nifong location were excellent to work with and I'll be using their shop for all of my vehicles moving forward. read more

I called ahead to ask how long it takes for a safety inspection and was told they would get me in and out in a hour. When I took my car there, they told me the wait would be 45 minutes to 1 hour and I waited more than 2 hours for them to even get started! Then it took them another hour and a half to complete the inspection. I had to get two new tires which I don't disagree with because I saw the tread. But -- the tire they showed me with the worn tread was one that I repeatedly returned to them to fix a pressure loss. I didn't understand how I could have that kind of wear on tires that i only purchased a little over a year ago. I suspect it has something to do with their inspection and repair work on that tire when I kept taking it back for leaks. I never received an apology and never any updates on when they would be getting to my car. People who came in after me got their cars serviced and were out of there before me! When they replaced my tires they never said what kind they were putting on or gave me any other information about the tires until I asked. I still don't know much except that they chose the tires they would put on my car rather than asking me and when I asked one of the counter guys said they were putting on tires that had a 40,000 mile warranty. Where's the warranty information? I don't even know the brand. I won't take my car back there again. read more

They always take very good care of our vehicles! Would not think of going anywhere else!

I have received service several times and have been very satisfied with their work, their last service job turned me off and made me swear, 'never again'. They diagnosed my vehicle last month of needing a tune-up and they gave me a quote of a price over the phone. It was my fault that I did not ask them how much of the quote was for labor because it would have immediately sent red flags. I was given the diagnosis at about 10:30 and by 2:30 I called to discover that the job is done. I then find on the bill that they charged me 6 HOURS of labor because this is called "book hours", it is based on a guide of how long the job would be estimated to take for an "average" mechanic. CCA thinks that it is an acceptable practice (and they stated that this is typical and normal) to charge book hours regardless of how much time was spent on the car. This may be good if they screw up and take forever, but when they get it done in significantly less time, it is NOT acceptable to me that I get charged for time/labor when they are not working on my car (30 minutes early is one thing, 2 hours is almost $200 when you account the taxes, shop fees, etc). Now I'm a grateful as the next customer that the job was done right, done timely, and there is no argument that the quality of the technicians are top-notch. But this does not grant CCA the right to charge me whatever they want and I don't agree to just pay whatever because the car was fixed. Again, it was my fault that I didn't ask a couple questions beforehand. But this practice, despite how typical and wide-spread it may be, is a great way to siphon money and rip off the customer. I would NOT, EVER go back there because this practice ripped me off and my subsequent complaints were met with disdain. It was absolutely amazing that they dare to do this practice despite doing many other jobs with a reasonable price. It also profoundly bothers me that I need to look for another mechanic because this industry is tainted with many bad apples. read more

I have called upon Custom Automotive to make regular maintenance of my '99 Lexus-LS400 a priority over the years and they have not failed me one time. I credit the good service and excellent work on the "Riddles Family" and especially mechanic Thomas Riddles. His attention to detail, friendly and courteous customer service keeps me coming back over and over again. I stopped some time ago going back to the dealership in St. Louis, opting instead for local service. Custom Automotive has provided me the level of care and attention to detail that I expect for my personal vehicle. I have never left feeling anything other than completely satisfied with their honest dealings with me about my car. I strongly recommend their service and level of commitment to doing the right thing and the right thing well to anyone looking for a local service. Getting to know the Riddles Family has felt much like adopting them as my own family. read more

I called to see if they had time for an oil change. They said to come on in. They said it would be 40min. We waited two hours. I will not be back. read more

I recently went here to get an inspection done to renew my license plates. After 45 minutes they came back to say that my car failed due to several pieces needing to be replaced with the front tires and it would be $1500 dollars worth of repairs. I took it to my family's mechanic (a very trusted mechanic) for a second opinion who passed my car and said those pieces did not need to be replaced. As a young female, custom complete tried to take advantage of me and told me a bunch of bull shit just to earn some money. Do not trust this shitty mechanic, save your money and go somewhere else. And especially if you are a female, do NOT go here. They will try to take advantage of you. Thanks for nothing complete shit automotive. read more

Dishonest. Overcharge. They said they had to fix my radiator and thermostat before they got to my check engine light. "Custom complete automotive, unbeatable" yeah only when it comes to overcharging and taking advantage of the customer. So many better places out there to serve the middle and lower class read more

These guys were amazing! It was my second time here and they are so honest with what they're doing and what the problem is. What I thought was a problem they said would cost $160 and they checked it out and fixed it for free. Easily could have told me it was $160 but instead told me it was an easy fix. 10/10 recommend read more

Thank you to Eric at Custom Complete Auto for helping me with my windshield wiper fluid today! He was kind and professional, I'll be back.

I've been taking my vehicle to Custom for years, first as a Mizzou student and now as a young adult. The customer service has always been excellent. Kevin and his team are very informative, quick to answer and return calls, and are typically have a very quick turnaround no matter what I'm in for. read more

First time I went here they were nice. This time I had them ignore me and then when I asked if they had time for an oil change, all the guy had to say to me was "nope". Until I slowly walked away and said okay, that's when he preceded to clarify and say that he was busy and everyone else in town would be busy and that I should probably call instead of walking in. Very rude. :/ I called jiffy lube and they took me right in. read more

This place is great. They are honest and will put everything in writing. I have never felt ripped off here. They fix my car and never charge me more than their estimate. read more

Don't take your car there. They either know nothing about cars, or they are scamming customers. My AC went out on my car. I took my car in, and they proceeded to tell me what was allegedly broken, stating that it'd cost $500 to replace. My girlfriend has a mechanic that she trusts, so I went there for a second opinion. I told them what Custom Complete said, and they did their own analysis. Their finding was a different part, and it only cost me $270 to replace. My AC has been fine ever since I got it fixed for $270. I will NEVER go back to Custom Complete. They're awful and irresponsible in at least one way, incompetence or scamming, and probably both. read more

So an alternator costs $378 from this shop, and others in the area. Id be less disappointed if it felt like is been given an option to get an alternator elsewhere, but this shop is more than happy to take you for your money. Do yourself a favor, buy your own parts and go to a different shop what a joke. read more

Was a regular customer until one of the service person tried to rip me off. He quoted $900 for a timing belt replacement and replacement of the oil pump seal on an older model Camry. He claimed that the job requires partial removal of the engine and would take 10-12 hours, which is complete nonsense, considering the job itself can be done using only hand tools in 4-5 hours. I ended up getting it done at another shop in town for a third of the price. Buyer beware. read more

I really wish I could give a zero, I brought them my car for a vechile inspection and for a minor electrical problem. They don't call with updates and when you call them they have no idea what's going on with the vehicle. After three days they finally found the problem that took them another day and 700 dollars to fix. I pick it up the next day and they had broken the locking mechanism in the car and now my doors won't lock. So I take it back to them and they don't know how to fix it again. And it is still not fixed, they say they are researching the problem and will call me back. And i am u der the impression that I will have to pay for what they broke. I really wish now that I had chosen a repair place that could repair a car or knew what was going on at least. read more