First time getting my oil changed outside of a mechanic garage. The staff were quick, polite and…read moreprofessional. Doc explained the service and options as he went. We got a $20 return coupon the form of an air freshener which was a nice idea.

Great service and wonderful people carter and Alex were great will always go back prices and…read moreservices are great

Service was fantastic and very thorough! I would highly recommend this place. Employees were…read morefriendly and helpful!

I had been told by a tire repair shop that I needed a part replaced that had to do with the…read moresteering on the car. They wanted to charge me $550. I took my car in and Blake, the owner took it back and put it up on a lift. My car only has 38,000 miles so I thought that was suspicious. Well, it turns out I did not need "anything". They save me all this $$. I will certainly use Automotive Specialist in the future. Thank you Blake.

Always nice, always polite, and always have the slightly odd sized tires that are rare in mid…read moreMissouri. Thank you guys for being there.

Took my car in for an alignment. 2.5 hours later they informed me that the ply in one tire was…read moreseparated. So no alignment they did try to sell me a new tire. I'll be going to plaza tire tomorrow for a new tire and good service

I went to A to Z for an oil change and inspection. They were friendly, accommodating to my…read moreschedule, and honest (I had asked about replacing the air filter bc I forgot it was just done, and they said it looked "brand new"). They got me in and out fast. Appreciate it.

They do a good job on fixing your car however you must be mindful that they mark up parts…read moretremendously. I needed a blower motor and resistor replaced in my 2014 Mini. The cost of the parts from AutoZone, which is where I believe they got the parts from, cost $190. They charged $516 for the two parts. So buyer beware.

These guys are awesome in and out on an oil change in under 15 minutes and they played us creed…read morewhile we waited 5 stars all day.

I was disappointed in the wait time. I thought it would be quick like it always has been. Do they…read morethink I'm not busy because I'm a college student or something?

We were traveling from stl to Colorado and our truck was overheating. We managed to get it to…read moreColumbia and I saw the good reviews so we stopped here for help. They got us in within 90 minutes, found the issue, were so kind, honest, and barely more than it would have cost my husband to buy the part and the tools he didn't have and fix it himself. We would absolutely return and wish this shop was in stl.

We were traveling cross country and our truck developed trouble. We called them when they opened…read morethe next day. We were instructed to come by and they would see what they could do. We arrived at 8am and were on the road by 1pm. We were kept aware of what they were finding and treated with empathy since we were out of towners. The work was done with high quality and very reasonable priced

FYI, Good quality and reliable vehicle service but the courtesy vehicle drivers did NOT wear masks…read morewhile transporting customers. Nor did they request that customers wear theirs. I personally don't concern myself with the virus, but many do and they have a right to feel safe.

We have been taking our Explorer to Machens Quick Lane since it was new. It now has 86,000 miles…read more At the 80,000 mile oil change, my maintenance plan suggested the rear brake pads be checked. They were, but didn't need replacing according to Machens, 5 mm pad left. Today's oil change, at 86,000 miles I suggested they check the rear pads. When they did, they told me they were at 7 mm, meaning after 6,000 miles of driving, they actually got thicker. So, when I called them out on this, they filled out the paper work at 6 mm. SMH How can you trust them? I really can't. You shouldn't either. Never be afraid to question them and their work.

I came here for a safety check and it was simple and I had to come back within the 20 day window…read more They were all VERY nice and friendly. Very fast and convenient and I just walked across the street to the shops during the wait. Good location, great Update: came here twice with my partner to get an inspection for him and one day they were short staffed and the next day we were told they were done with safety inspections for the day but they do them from 9-4 and we came at 3 and they said they weren't doing any more for the day. Just don't understand why they couldn't fit us in at 3 for an inspection when there was only one other car in the garage. Just weird.

I went in today and Fillerberto helped me. He was very kind and even taught me how to check my…read morefluids.

Absolutely the best customer service and most straight forward, up front automotive shop I've ever…read moredealt with. Had my car inspected by a different shop but they weren't able to reset my car's internal inspection reminder due it being a non-American car company. I called Tom's and explained the situation and they were able to fit me in for a same day appointment, I showed up, asked a few questions and was given very helpful information, and then they reset the reminder free of charge! I was quoted $30-$40 from other European car shops in town for the same service, I could not be happier, fresh out of an overnight shift at my job and they made my entire week 5x better in just 15 minutes.

There's more parking spots for employees than customers. As a travellor how am I supposed to stop…read moreat the travel stop when all the parking spots are marked for employees. That makes no sense at all....why make a dog park if all the employee parking is in front of it. I'm disabled and this makes no sense

Unexpectedly Quick professional service would definitely recommend taking your car hereread more

The last two times I arrived to get an oil change, I was almost discouraged by being told it would…read morebe a long wait 1st visit was around July 4 holiday). Each time, the service took far less time than was estimated. I asked if my tires could be rotated was told they couldn't perform that service on my vehicle. I was told my vehicle has a check engine light on. It does not. Overall, very underwhelmed and my business seemed to be a real inconvenience to the staff. Another review on google was met with 'please give us your contact info'. Did same and never got a response.