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Custom Cleans

3.0 (1 review)
Closed • Closed

Services - Custom Cleans

Deep cleaning

Maid services

Move-in or move-out cleaning

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5 years ago

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The Cleaning Authority - Arlington

The Cleaning Authority - Arlington

(10 reviews)

Wow!!!! I am totally impressed!! 2 ppl came and were here for hours. My house has not been this…read moreclean since the day I moved in. I was not expecting them to do this much. I have never used a cleaning service and was a little worried but I made the right choice.

A little background - a couple of years ago we needed to have an extremely dirty house in San…read moreAntonio cleaned - The company we hired sent a crew that that had one person who spoke English and could translate for us and the crew, each person went to different areas, and when they were finished, the transformation was unbelievable. The house sparkled. It was a positive experience all around. We needed to get our house cleaned for company next week. I got bids from a couple of companies by sending them the list of what we wanted to have done and selected The Cleaning Authority, expecting the same quality of work. We wanted the bathrooms, the master bedroom, a guest room (which just needed dusting as it had been painted and carpeted recently), and the public spaces downstairs in the house cleaned. They did not have to do the windows, sills, blinds or the wood floor on the main floor. I emphasized that the kitchen was really important. I acknowledged that if the work wasn't done in four hours we could negotiate for more time, and said that was ok. What we got: two women who did not communicate in English, who wasted probably 45 minutes of time in the already cleaned guest room, didn't clean any room thoroughly (not even trying to clean the tubs or floors) before going to the next room, didn't even work on the kitchen until the last, and walked out without even trying to find me or my husband to see if we wanted them to go over the time limit to finish the job. I just happened to look out the window to see them packing up their equipment and went out to get them to finish the kitchen. When I called the next day to complain, the person I talked to wanted to come out to see what I was talking about, asked if I had taken any pictures, and offered to have someone else come out to clean. I replied that since we had company coming the NEXT week, we were already doing the cleaning not done, didn't have time to take pictures, and certainly didn't want her or anyone from the company to come to our house ever again. I strongly urge anyone looking for a cleaning company not to even consider this one. If someone does choose them, be sure to take pictures, have a translator available, accept a price for the job and not by the hour, and watch them like a hawk to see that they are actually working and really cleaning.

Cleaning with Love - Robyn getting that kitchen squeaky clean.

Cleaning with Love

(6 reviews)

Since Larissa took over the company we couldn't be more pleased with the results. The team arrives…read moreright on time, fully equipped, and immediately gets to work. They are courteous, efficient, and incredibly thorough. From booking to completion, the process is smooth and professional.

I recently hired Cleaning With Love to clean my house. The cleaning done was great. Denise did a…read morefabulous job. My experience with her was great, but my experience with the owner Danielle, was not a good one. I only wanted my house cleaned once a month. I figured I could maintain in between cleanings and then have a deep cleaning done monthly. I was told by the owner she thought it would be best if they cleaned more often. I did not mind paying for a deep cleaning every month. I was told however, no one would come out to my house because it's far. Of course, after the fact she explains they didn't service my area anyway and the only reason she offered was because one of her employees lived out my me. She acted like she was doing me a favor and then proceeded to say how dirty my house is because according to her I haven't cleaned in a significant amount of time. I live in the country and it gets dusty. The only solution to the problem she offered was cleaning more often. I felt like she was just trying to get me to book more often so she could make more money. She also wanted me to sign a contract with her. I wasn't interested in a contract. She kept telling me it was more money if I didn't sign a contract. I was okay with that. I said in my original review I wasn't trying to deter people from using this company. However, now after I've seen and heard about the owner's business practices, I would not recommend this company to anyone. Any other companies I've contacted had no issues with my monthly cleanings or driving out to the country. So, I'm at a loss for how she acted. I wrote a review on another site and after her ugly response to it, I figured I should warn people. Go with another company.

Custom Cleans - homecleaning - Updated October 2026

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