Unbelievable! This was like a bad movie. We arrived there and there was only one couple at a table and several people waiting for takeout. We were greeted and given the 1st table by the door. Our waiter was busy taking care of take out customers so we scanned the table side placard for the menu. We were given water and Papadam while we selected our meal. We ordered 3 appetizers and 2 entrees and bread.
While waiting we heard several of the carryout people complaining about the wait. One person had placed their order 1-1/2 hours prior. That was a common theme among them. The person at the counter blamed it on staffing which the service industry is experiencing issues with right now. One customer said if it takes this long you should have let him know. He would have still ordered but wanted to know. The person at the counter blamed it on personnel and the customer shot back that this happens every time. Back to us.
After a while we received one appetizer of Samosa and it was decent. 15 minutes later came the appetizer of Coconut Shrimp. We needed the drinks we ordered and some more water and our server was busy in the back and appeasing the people waiting for takeout. Another ten minutes out came one entree being the Tandoori Chicken. At this time we got our own water pitcher and filled our own water glasses. The chicken was good but when I asked for Basmati rice which always comes with an entree, he asked "Oh, you want rice?". Really? Ok, so I asked and it didn't come so I had to ask a second time. It came after the chicken was finished. We were still waiting on the bread, another appetizer, and an entree. After 10 more minutes waiting on an entree of Palak Paneer and the Aloo Paratha, it was taking too long so we asked for the rest to go and the check. The waiter asked if we got the other appetizer and we said no so he took it off the check.
The check experience was crazy. He had a card reader he walks around with and shows me the total which seemed high. I asked for the breakdown and I was charged $6 more on 2 items and 8$ on another which is more than the menu stated. He proceeded to tell me they experienced a 20% increase on food and labor and it was posted on the web site. I said I wasn't on the web site and used there table side placard to scan the QR code for the PDF menu. He said that wasn't accurate and will he fixed in 2 days. I said you can't charge ridiculous upcharges without letting the customers know. He said there was a sign near the counter as well but we were at the 1st table when you walk in. He said its also noted on the menu but I said you never brought us any. By the way, he needs to go back to math class because a $10.95 item that he charged $18.95 for is not 20% but a 73% increase. Ripoff and double talk. We were overcharged $20. Oh, and the other couple eating there, the woman saw the check and the same thing happened. They did reduce our bill because I had no intention of paying the highway robbery. So then a very pleasant woman came out of the back and apologized for the delay of the food and heard me dealing with the server. She reiterated the same things he told me. My wife asked if we were on Candid Camera. We told them you have to make customers aware BEFORE they eat rather than after they are finished. Just for reference, this is the notice on their website "ATTN : GUEST NOTICE
Due to significant increase in cost of raw materials and labor cost, we're increasing our menu prices.
All increase will reflect on your Final Check. Thank you!"
Are you kidding, they can charge anything. I don't even think that is legal. I know it's not if their QR code menu has no disclaimer and the prices are posted.
Ok, so the wait for food was long, some never came, and we were grossly overcharged. What we had of the food was pretty good. Unless they get their act together they will not be around much longer. And if a small appetizer with 4 small Shrimp went from $10.95 to $18.85, I don't think many people will want to pay that. It seems like the customer is paying for their lack of business skills. I for one will not contribute to eating there as it would take a lot to get them to a decent service level. Read the other reviews. If you want good Indian food, go to Masala Arts which is our usual and a great place but we wanted to try somewhere closer.
My first 1 star review read more