Unprofessional, rude and supercilious owner! There seems to be a running theme with negative reviews regarding this salon. Apparently the customer is not always right and the staff and owner especially, have a superiority complex and higher than thou mentality towards its patrons. About 2 yrs ago I was so excited I had found a curly salon close to home because up until then I was on the hunt for one. It was March of 2019. I was 6 months postpartum and desperately in need of a trim. At this point i had already gone to Iris (owner) twice before and had no issues with my cut. She used to charge $85 then which was far more affordable than other salons at the time. I proceeded to schedule an appt via the app Vagaro which i guess she was using at the time. Everything was set, and i had received my confirmation email for appt on 3/23 @ 3:30 pm. The day of while i was preparing to leave with car keys in hand, (salon is literally 10 min from me) i get a call from the salon from the front receptionist asking me "where was I and if i was close?" I was confused because my appt wasn't for another 30 min. So i told her i was getting in my car and leaving now, i would be there in approx 10 min. The receptionist told me if i didn't arrive in the next 5-10 min I would have to reschedule my visit. So i told her okay i was on my way. She then told me i was too far away and then with having to find parking I would not make it in time. I told her my appt was scheduled for 3:30 and i didn't understand why I was being called this early and that i had the confirmation email to prove it. She then proceeded to argue with me, cutting me off, speaking in a harsh condescending tone that my appt was for 3.15 and they could no longer accommodate me. This went on for a few min until I asked to speak with the owner as there was a definite misunderstanding. At the time I had to make special arrangements with a baby sitter and did not just want to cancel. After some harsh words were exchanged from a VERY rude receptionist, she wouldn't let me speak, i just canceled the appt all together. The receptionist was so incredibly rude, even after multiple attempts to try to calmly straighten out the misunderstanding. I get a DM message later that day from the owner explaining that my appt time was MOVED WITHOUT my consent or knowledge because Iris had to move around her spots that day. Then she told me she does not stand for her receptionist being "harassed" and wouldn't reschedule my appt. Instead of getting to the root of the problem and accommodating or compensating ME for THEIR mistake, or even apologizing for the rude behavior of her staff, she cuts off a LOYAL client. She took absolutely ZERO ACCOUNTABILITY for the mistake THEY made. I then see right after the owner was "filming" some content for her IG page which lead me to believe that maybe my appt was canceled intentionally. I had recommended 5 of my friends and family by this point. She rants about people who don't keep appts, etc., but she needs to work on her professionalism and actions towards her patrons. The owner is very young, mid to late 20's and has A LOT to learn about running a business, taking accountability and most importantly how to talk to people!! I will NEVER recommend this salon or go here. There are better salons where clients get treated with respect and dignity. Another thing, the owner SHOVES Deva Curl products on her clients even after recent scandals regarding the brand and shames you for trying other products. She is very judgmental. read more