Our experience with Cura Pharmacy has been consistently negative. Every time we call ahead to confirm that our prescriptions are ready, we're told that the medication is in stock and available for pickup. However, when we arrive, the staff has no idea what we're talking about, and the medication is never ready as promised. Most concerning, during our last visit we picked up a prescription for 30 pills -- only to find two completely different types of pills in the same bottle, separated by a cotton ball. The pharmacy did not notify us of any substitution, and one of the pills did not match the description printed on the label. This is a serious medication error and a major safety issue. When my husband went to pick up the medication, the staff were arguing among themselves and even with him about what was going on. The overall organization and professionalism have clearly declined. There seems to be no accountability, and the staff repeatedly provide inaccurate information over the phone about prescription readiness. Whether the issue is due to new management or internal disorganization, something is clearly very wrong. We've decided to switch to another pharmacy and have reported the medication error to ensure it's documented. Until Cura Pharmacy addresses these internal issues and improves their quality control, I strongly advise others to take their prescriptions elsewhere for their own safety. read more

We could not be any happier with the excellent Customer Service that we have received and continue to receive from the staff at Cura Pharmacy. Our Prescription is always ready and available on time, the staff is always available to answer any questions we have, they have offered convenient options to make sure we get our prescription on time. Thank you all for the excellent Customer Service! It's takes employees such as yourselves to make a Successful business. read more

This is hands down the best pharmacy I've ever felt with! They deliver &/or deliver all my prescriptions. They atr never to busy to listen to my concerns. I highly recommend this pharmacy!!! read more

They shipped me two medications, one without asking. Then insisted they "told me" --which they didn't. I'm not on that medication and haven't been for a long time. In order to get a refund for the medication they accidentally sent they say I have to ship it back to them and pay for shipping! . Then tell me there is nothing more they can do for me. I ask to speak with the manager and he says as one time courtesy he will refund the medication they mistakenly sent but that I should probably find a new pharmacy...and I said what? I just need you to fix your mistake and he said yea I think you should find a new pharmacy. I felt like I was in the twilight zone. I've never been treated like this, ever. read more

We been with CURA pharmacy for many years with out any issues. Great customer service always on top of our refills. I don't know what happened with in the last few months but things have just turned completely the opposite. No follow up regarding our refills seams they have no idea what's going on . I had a Dr send in a prescription that I was never contacted by Cura to notify me that my Dr send in a prescription so all this time I was thinking that Dr forgot to call it in. When I finally called in to see what happening with our refills they told me about a medication that was ready and I had no idea about this medication ,mind you this was 2 months pass from the time my Dr send this in. Then after that They called me to ask for credit card in order to send my medication out I said to the person that called me that you do have my card on file he kept insisting that they don't have my credit card.all tho they had mailed me a few meds the week before. When I ask to speak to the supervisor they came back saying we found a card on file. So to me looks like they are under new management and they have no clue of what's going on. I am really disappointed because they were always very helpful and I was a happy patient for all this years . read more

Amazing service! I just can't say enough about this amazing local pharmacy. I'm 55 and have an advanced health issue w my heart. I'm on a slew of medication (around 15) and several of them are hard to get and harder to get processed through insurance. Cura takes the extra time to make certain everything is perfect. As the docs adjust my medications frequently... Cura makes certain it's all processed quickly and flawlessly. Every time. However that all said, the real reason to use Cura is their team. They truly care, they know me, and they are the friendliest group of people and professionals I've ever met. I'm so thankful UCI hospital referred me to Cura. It's been a true blessing. Thank you Cura!! read more

If you are looking for a fast, reliable and very professional pharmacy, CURA is the best. We have been with this pharmacy for a long time and we always love their service. If the staff promises you anything such as set up refill due date, contact doctor for refill, they will do as their promise. The staff communicate professional way. Prior authorization process for specialty drug doesn't take too long like other pharmacies. They delivery your drug to home with care. My dad is a picky person but he loves CURA. Highly recommended. read more

Was referred to Cura Pharmacy by the Wound Care Center, where my husband receives treatments for an open wound. We we able to receive 3 tubes of medication for $100. Yes we have Ins, put in prior authorization, but the best our local pharmacy could do, was $159 for 2 tubes. read more

Amazing!! My Dad needed a particular medication and insurance would not cover. This place went out of their way to provide the medication at a reasonable cost and opened up on a Sunday night for me to pickup. Appreciate them so much!! They are the epitome of customer service. Thank you. read more

I have found that the prices for pharmaceuticals, not covered by insurance are usually cheaper than the big chain pharmacies. The people are friendly professional and easy to work with. Have used them for years off and on. read more

Cura pharmacy really is the best pharmacy out there!! The service is great and efficient and on top of that the staff is super friendly. They even send out your prescriptions through mail or even delivery to your home!!! read more

Definitely the gem and pride of Tustin! This pharmacy provides the best customer service and best pricing when meds are not covered compared to any other pharmacies out there. The staffs are super knowledgeable and friendly. They provide free mail and delivery service. read more

I never heard of this pharmacy until the case worker at the hospital forwarded my husband's prescription there after CVS did not know how to get it approved by our insurance. Pharmacy tech Tu worked diligently to help me get the prescription so my husband could be released from the hospital that night. Our insurance company was closed for pre-authorizations, but she somehow got the price reduced so I could get the medicine. They contacted our insurance the next day and got it approved. We were then refunded the price difference of our copay vs what I paid that night. Tu went above and beyond for someone who was not an established customer and she did not know me. It was so refreshing in today's world. She made a stressful situation a little easier that night. read more

This company really worked hard for me. Did some research and helped me get my much needed meds on the fly! They coordinated with my hospital and really came through on a pinch. Thank you Cura Pharmacy! And thank you too Miss Debbie read more

Since I became the full-time caregiver for a relative, the staff at Cura has become kind of a lifeline for me. They assist with all of the relative's prescriptions, including helping me negotiate with the insurance provider. While they are always careful to verify information, to protect my relative, they are friendly and helpful, often above and beyond what I would ever expect. I'm so grateful for Cura Pharmacy! read more

I love Cura Pharmacy! The staff is always super helpful and super friendly. They always make sure that I have enough of my medications and let me know whenever I have medications to pick up. Better yet, they also offer to have my medications delivered or mailed, which makes my life so much easier. 10/10 recommend! read more

I've been a customer for about a year. Each month, the pharmacy sends me a package of medication to my home. About a week ago, due to the extra packages I received, I called the pharmacy and instructed the female staffer not to send any package until I call. She said she made a note about that on my file. Today, another package was placed by my front door. I called the pharmacy again and, to my surprise, the male staffer told me there was no note whatsoever on my file. The pharmacy staff is very unprofessional. read more

I've been their loyal customer for years. Even after I moved, I still stay with them. Cause they pay great attention and details to my prescriptions and profile. The staffs know my name and the pharmacists know what meds I'm on and what I want. I told them to mail my refrigerated meds on certain days only and they always customize my needs. You'll never find another pharmacy that takes so much time in precision and accuracy in their patients' meds. They will help call my doctors office before I ran out of refills. They know which doctor office to call and always get it right. I see many specialists and they know who to call. My doctors office always rave about how much they like cura cause they know exactly what they're doing. When meds are not covered, they know what to do to help me lower my copays. Most pharmacies will just ask you to pay cash price and charge you a lot! They're the experts in finding resources for you. Even my doctors office said cura is their to go pharmacy when they need help regarding patient's insurance coverage. Balls are never dropped. I'll always have a piece of mind and I can entrust them with my meds. read more

The people who work at this pharmacy are incredible, wonderful, fabulous!! No words could express my appreciation for working to contact my insurance company, fill out the paperwork and get them to approval a very difficult new drug that requires a patient to jump threw hoops. I've never found a pharmacy so customer service friendly and goes out of their way to help! Love you guys and recommend everyone to you. Thanks for all you do!!! read more

Excellent service. Huong does a lot to assist customers, outside of what other pharmacies would do for you. Highly recommended. read more

This review is long overdue. Awhile back when I worked at a physician's office, I noticed that CURA's name often came up in conversations and they often got rave remarks from the staff. As I worked there longer, I understood why this pharmacy is so well loved. They always follow through. One time, one of us phoned in a prescription to a mail-order pharmacy, and was promised the medication will be shipped the next day overnight to the patient. Two days later, our patient never received the drug. When we called the mail-order pharmacy, there was no record that the first phone call occurred! Such in-accountability made it refreshing to deal with a group like CURA staff whom we can identify by the first name basis. That's why several staff and physicians in my office use CURA for their personal prescriptions, including myself. When I had no insurance and need this one medication, they were able to give me at a low price, better than chain stores like Rite Aid. I continue to use their service since they offer free delivery including mail-service to me out of state. Great service and the staff are all friendly and knowledgeable. I highly recommend using this pharmacy. read more

Cura pharmacy is literally the best I have ever dealt with. I moved to Los Angeles and I refuse to transfer to a closer pharmacy. Tu is absolutely the most wonderful and helpful Person I have ever met, she finds ways to get my sons meds to us as quickly as possible. When we have difficulties with meds they ALWAYS find a way to fix it. I promise anyone who gives them a chance that they will be extremely happy. I have recommended Cura to many people. Five stars just aren't enough. I love Cura Pharmacy and the employees, especially Tu read more

Somehow, Cura intercepted my prescriptions from the hospital and took care of everything for me. They almost sent the medicines home before I was even discharged, but the hospital had them send it to me before I was sent home, so the nurse could explain the instructions for me. They deliver if you can't pick up your pills yourself, and even get to know you on a first name basis. That really shows how they pay attention to detail and care about their clients. I can't think of the last time Walgreen's did that. read more

Cura Pharmacy - Friendly and courteous, even when they don't have your prescriptions ready on time. They deliver, too. - Pharmacy Near Me - Tustin, California

Worst customer service. They took a week from doctors perception to get a hold of me then once they called to pick it up I drove down and they didn't have it in stock!!! The worst thing is the don't care attitude they had read more

Great pharmacy with a fantastic staff. they have cut the cost of my medications by more than half of other pharmacy's. They work hard to find manufacture coupons for you to reduce your cost. Ii have seen them stay late for customers who call and say they will not be able to make it there by 7pm. they always call to let you know when a prescription is ready for you to pick up. There level of customer service far exceeds any other pharmacy that I've been to, and I've been to quite a few. I recommend them to anyone who asks me and will continue to do so.. read more

My mom was being discharged from the hospital and needed a specific antibiotic that proved to be very difficult to get. After we were unsuccessful at our regular CVS pharmacy we were referred to Cura Pharmacy. This was already late evening on a Friday night and not only did they offer to stay open late for us they found a generic version that saved us hundreds of dollars. They were absolutely wonderful - especially Tu!! Thank you!! read more

Tu was amazing! She was able to get my insurance to cover an expensive medication that CVS could not. Also she had my medication delivered to my house the next day! A real pleasure to work with! read more

Wow this place is amazing they have the best customer service! They will go far and beyond to help you and explain things to you. Ive never been to a pharmacy were they were so happy and even called you by your name I would highly recommend this place! The level of professionalism is like no other. read more

A doctor that my partner sees prefers this pharmacy and sends things here regardless of what we ask. It doesn't seem to me like they do anything that any other pharmacy doesn't. The Dr. said something about them being better at getting things cleared with your insurance than other pharmacies but I haven't seen any evidence of that -- when we had a hard time dealing with them we went elsewhere and had 0 problems with insurance for those prescriptions. They have much more limited hours (not open on the weekend) than any other pharmacy I've used in the area and the staff seem very disorganized, confused, and in one case very rude over the phone. We've talked to three different people here over the last few days trying to get a prescription sorted out and gotten three very different stories from all of them. Honestly, I'm sure they do a fine job much of the time but I'd never choose to go here over other places after dealing with them a couple times. read more

I am devastated by the way Cura has treated me. People's lives depend on them and they don't feel the responsibility in any way. I have a seizure disorder called Myoclonus and a mental health condition called PTSD and this pharmacy promised me my medication would be here by a certain date and they left me without Klonopin, a benzodiazepine for myoclunus and panic/anxiety that I've been on for seven years for an entire weekend, and I did not receive it until Monday afternoon. Withdrawals from Klonopin are so dangerous that they can and usually do result in death. They also told me that they sent out my migraine medication on Monday morning and when I called on Wednesday, since it hadn't arrived, they said that they didn't even order it because they couldn't and that they could send it to another pharmacy. I had asked them to transfer it to another pharmacy a week before but they gave me a lecture and said that they had worked very hard to get this medication approved for me and that transferring to another pharmacy would be a bad idea because my insurance would use it as an excuse to stop covering it. So now they're completely contradicting themselves. I have a social worker and she called them and let them know that they can't leave people without their medication and that it's negligent and irresponsible. Apparently they used that as ammunition against me. What kind of people are these? You're not supposed to take things personally, medication is a matter of life and death for people! Wake up! They're refusing to order this medication now to spite me? Is it because my social worker stood up for me? I'm not going out quietly. Cura, a life saving pharmacy, made me face one of the worst times in my life by withholding my medication and I'm not allowing them to get away with it! You'll be hearing more from me. EDIT 3 later: I decided to give Cura another shot due to the fact that they started mailing me my medication and even requesting refills for me. I still have to make sure that I'm on top of things and call to make sure that things are being sent out but there seems to be no problems like before. read more

Excellent! Huong/Kathy is so helpful! They have a big variety of medicines and if they don't, they will order for you. They also offer free delivery service to your house, it's super fast and convenient. I'm happier than ever and i decide I only come here for any pharmacy needs! Thank you so much all of you are wonderful! read more

I just had surgery and the doctor sent my medication here to be delivered to me the day I came home. The bottle had instructions in a foreign language. I know it's Vietnamese. The problem is, I do not read, write nor understand it, nor did I request anything be in Vietnamese. Because I just had surgery, this is extremely dangerous to just deliver to my home. I have no idea what is in the bottle, I have no idea what it says, I have know idea how much of it take, I have no idea how long I should take it for. Now the burden is on me to find a translator, or call a doctor. The doctor who prescribed this is actually NOT Vietnamese. How do I reach any doctor in the evening when all I know is I should have started taking this medication already? It's difficult enough to reach my own surgeon. Where will I find a translator who is skilled enough to translate these words for me-- and from someone I can trust. If I can find a pharmacist at CVS, or wherever, I should have gone to them in the first place. No. I did not have that option. I was told this would be sent to my house, I did not realize it would be an independent business that obviously has no regard for any patient's safety. Is the burden on the patient to find a translator who knows what he or she is translating and hope that everything matches the original prescription? Or is it the responsibility of the pharmacy to ensure the patient understands the prescription. I called and the pharmacist did offer to translate the prescription-- however, I want that to be written directly on the bottle, not told me to over the phone, because now there is no official record of what I am "supposed" to know and what I have been warn of when taking this medication. What if I had called her after hours because of this and no one is there. She said the number goes directly to her cell phone. Can she look up this medication at home? How am I supposed to read what it says to her on the bottle to even translate? If something does happen to me-- an overdose, mixing it with something I shouldn't have-- such as grapefruit juice, or even just an aspirin... whose responsibility is that? May I offer a suggestion? Send the prescription in both languages. It is not only Vietnamese-speakers who go to the ER. You never know-- it may be an elderly person whom their kids are caring for that person doesn't speak Vietnamese. At least give me the option to stay safe. read more

If I Could give this pharmacy more than 5 stars I would I recently had a prescription transferred over that my old pharmacy could not get approved under my insurance , it's been over a year still was unable to get it covered ! Not only did Cura pharmacy get it approved in one day , but they offered delivery! Their customer service is amazing, I wish every pharmacy went above and beyond for the customer as they do. read more

Best pharmacy in Orange County! Excellent customer service - Tu is especially great! They always find the lowest prices possible, in a timely manner, for medications. I can always count on them! read more

The best pharmacy! I have a prescription the can be hard to get. Other pharmacies couldn't get it in a timely manor. Cura gets my medicine filled quickly and at the best price. I can't say enough good things about the customer service at Cura. read more

This is a GREAT pharmacy with a very professional and friendly staff. My doctor recommended them to me and I have been completely happy ever since I transferred my prescriptions from one of the major drug stores. One of my prescriptions required a pre-authorization and Cura took care of everything. They are able to deliver products to me via mail so it's extremely convenient...no more waiting in long lines at a major pharmacy. I highly recommend Cura to anyone wanting efficient and professional service. My only wish is that I had found them a few years ago. read more

Cura just saved me so much money. They worked with me getting my prescriptions filled for 3 months just before the end of the year. This is an amazing savings for me. They took care to make sure I could get all my expensive meds while I was still in the catastrophic phase. Thank you ALL so much. I cannot express my thankfulness enough. Give them a try. I promise you will love them too. read more

I have to say something about Cura's excellent service. I was released from the hospital after a week stay and was given a prescription for an expensive antibiotic. Stopped in at CVS and was quoted $1700. No way was I gonna pay that after all I have full medical insurance. I called the hospital and they referred me to Cura. Ms. Tu Ly at Cura got me the meds for $700 and worked with my insurance carrier for reimbursement. After settling the dispute between me and my insurance carrier I settled on $300. Upon settlement, Ms Ly had my card credited back immediately. This pharmacy is fast and professional in every sense of the word. I highly recommend. read more

the message below from 3 months ago is not a real account. it was made by a younger brother and reflects nothing that is true. cura pharmacy is a great pharmacy. staff at cura is very helpful the manager or owner is very helpful. CURA PHARMACY is a great pharmacy and you will not find better prices your will be very happy with prices and there home delivery. delfantly check them out if u need a pharmacy read more

I have to say that this pharmacy and the staff are such wonderful people... I received a call from a lady name Tu and she informed me that she was working on getting some medication for my dad (who is 86) so he can be released from the hospital.. This medication has a copay of $4100.00..yes the part we have to pay is$4100.. Crazy i know... So Tu was working on getting his insurance to take care of the most of the cost.. She got the copay down to.$1000 but still in the real world that is a whole lot of money... Tu kept working hard to help my family and found a program to take care of the cost of the whole amount... So now we owe not one $ for my dad's medicine and he can come home from the hospital... I give all glory to God for putting Tu and the right track to help us... Thank you Tu for all your hard work and I am pleased to give you a personal 10 rating... God bless you for all your hard work... read more