I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

Needed an exam and they were recommended. They are still on…read moreBroadway and are moving east soon, with all the skytrain construction. Be wary if you are afraid of heights as it's open excavation and it's pretty scary if you are scared of heights. I appreciated the flow of the eye exam, very efficient. My optometrist was very patient and friendly. 1 star off mainly bc the styles of glasses were not my cup of tea and rather limited in my opinion.

I cannot recommend Dr. Annie Huang highly enough! She is truly a standout in the world of optometry…read more-- not just for her clinical skills, but for her genuine passion for patient care. From the moment you walk into her office, you feel welcomed, respected, and in excellent hands. What makes Dr. Annie Huang so exceptional is the way she approaches eye care. She doesn't just perform exams and write prescriptions -- she takes the time to educate you about your eye health, explain any concerns in clear and thoughtful terms, and offers practical ways to prevent future issues. After a visit with her, you walk away feeling informed, empowered, and confident in your care plan. It's clear that Dr. Annie Huang genuinely cares about her patients. She listens, she answers questions thoroughly, and she's up to date on the latest in treatment and technology. Dr. Annie Huang takes the time needed during the appointment, and she's helped me understand more about my vision and eye health than any other provider I've seen before across four continents. Finally, beside her superior technical skills, she is also a happy and funny person, and you leave her office in a cheerful mood, feeling good. If you're looking for an optometrist who combines expert-level care with compassion, education, and a truly patient-first approach, Dr. Annie Huang is the one. She's the kind of doctor you'll want to recommend to all your family and friends -- just like I'm doing now!

I used to love this place; I've been going here for years. However, Dr. Reis and his business has…read moregotten WAY too busy! I received a text message in May telling me I was due for my next eye examination in June, so I called right away to schedule an appointment for June, only to be told he had no availability until December! That is unacceptable. At least change your messaging system so that if your patient is due for an exam in June and there is a 6-month wait, send a text message the previous January! After going here for years (well before Dr. Reis took over the practice), I'm now looking for a new Optometrist, one that can see me on a more timely basis.

Very friendly and outgoing staff. Helped size my glasses (Both pairs) and provided rubber bumpers…read morefor the arms so they stay on. I didn't even buy the glasses there and they offered assistance. I'm definitely going back for some sunglasses before summer. Chris

I had a very great experience at JVision Optical. The staff is professional and took the time to…read moreensure my prescription was completely accurate. They have a great selection of stylish frames and budget friendly ones. Exceptional, personalized service from start to finish! I especially want to thank Jennifer for her dynamic and friendly personnality and her desire to make sure my galsses need were to my satisfaction. She made me feel at ease right at my first visit. Finally I want to thank Dr. Haiquan Liu for his efficient work and excellent skills. I recommend them totally. They also have an office in downtown Vancouver.

Absolutely love my new glasses! Great Dr. and staff. (Airdrie). Glasses were done quick and they…read moreturned out amazing! Great selections! I would recommend checking them out. This will be where I will go from now on!

I went here because it was a few blocks from my house, just walked in hoping they could squeeze me…read morein for an exam. Nope, not till the next day, but still good for me. I walked home and 10 minutes later the phone rings--they had had a cancellation and could fit in in 30 min. Yay me! And yay them for being nice enough to call back knowing I was eager to get the exam. My general experience was great. All three people there were super friendly and both Dr. Renke, the optometrist, and Phat, the optician, worked with me to get me contact lenses I was comfortable with (I'm at the edge between two prescriptions and prefer as strong as I can get away with). Another super friendly Vancouver experience! Btw, I didn't get glasses this time so I can't comment on that, but while testing out my new contacts they did seem to have a lot of cool-looking frames.

I went in for an eye exam with Jess, who proved to be one of the most remarkable optometrists I've…read morehad in almost 50 years of wearing glasses. She has a gentle and thoughtful manner, and made what can often be a trying experience an absolute breeze. She also perfectly assessed and treated me for a stubborn eye condition that I've struggled with for some time. I can't recommend the excellent staff here enough!

They were lifesavers in helping us fix a pair of broken sunglasses. They even threw in a microfiber…read morelens cleaner. There was no charge for any of it and they were very friendly.

I can't say enough good things about Prestige Optical. From the outside, it looks like a sleek,…read morehigh-end boutique--and it is--but don't let that intimidate you. The prices are totally fair, and the level of service is on another level. This isn't your cookie-cutter chain shop. It's personal, precise, and done with real care. I traveled all the way from Seattle just to get my glasses here, and I'd do it again in a heartbeat. Paul, the owner, is laser-focused on the tiniest details--literally down to the millimeter. He takes his work incredibly seriously and won't settle for anything less than perfection. No rushing, no upselling--just honest, thoughtful service and one-on-one attention. The kind of care you just don't get at the big chains. Also, major shoutout to Francesca, who works at the front. She's chill, mild-mannered, and absolutely genuine. Always smiling, always kind--and you can tell she truly loves what she does. In a world full of fake smiles and customer service scripts, Francesca is the real deal. A total gem. Turnaround time was faster than expected (especially for outsourced lenses), and communication was smooth the whole way through. The prescription sunglasses they made for me have seriously transformed my life--driving in bright summer light went from unbearable to totally manageable. I'm beyond grateful. If you're anywhere near Vancouver, do yourself a favor and come here. Prestige Optical is everything an optical boutique should be: honest, detail-obsessed, warm, and deeply human. I'll absolutely be back.

I went to prestige a few weeks ago, with a ball in my eyelid. I try so many times to explain to dr…read more About the pain and the problems to open my eye the last week's, and they only care in sell me glasses. I ask a lot of times about some medication for pain, antibiotics or corticosteroids but the dr. Told me, you will be fine in 6 weeks without nothing. He refuses do something more or give me a referral. The pain was getting worst and I went to emergency, where they told me that was something really serious and they give me medication. I really don't understand why the doctor don't put some attention in my problem. Is really most important make me buy glasses Than give me a good service??

I had such a great experience there. They have a great…read moreteam. Jackson and Dr Go were so helpful and I was so lucky to find this place. They have such great options for frames with great value. I highly recommend this place.

A-1 CONTACTS eyewear - Optometrist: I'm very impressed by…read morethe service- Jackson Go, owner/Optician was busy when I'd first walked in. He said he would deal with me asap (on phone) Once ready to handle my situation -- he listened & answered all my questions thoroughly He offered very useful suggestions on some of my issues to do with poor eyesight on what I believe to be a faulty prescription from another large-scale optical chainstores. I liked his suggestions, relating to my need for Toric Contact lenses + eye glasses too. He offered to redo my eye exam, and I will do so this year. If you're on medical disability - not a problem being accepted. The eyewear on offer is stylish designer brand names similar to those seen in Holt Renfrew yet at reasonable prices that work within a limited budget. Jackson Go is very reserved, yet intelligent, thoughtful, considerate & good at what he does. He's really good about repairs or exchanging any flaw/ faulty things going on. He handles the situation effortlessly & flawlessly without objection. The upshot is two years later I've come back 3 times.-- so for sure, I'll be a returning repeat customer!

I had a great experience at West End Optometry…read more They are tucked away on the 8th floor of the office building at Georgia and Cardero, which makes it a quiet, professional spot away from the street noise. The staff was incredibly friendly from the moment I walked in. I was specifically looking for help with a minor fix for my ic! berlin glasses, and they handled the unique hinge system with ease. They also have a fantastic selection of frames if you're looking for something new. Highly recommend if you're in the Coal Harbour/West End area!

My appointment was with Dr Chan. She took great care of me, and displayed thoroughness,…read moreprofessionalism and consideration during my exam. The office is beautiful and modern, with a spectacular view. Heads up - ask ahead of time if your exam includes eyedrops for pupil dilation. If so, be sure to bring sunglasses AND have them at the ready when you exit the office!