I went a month ago, Dr Chen was rushing through everything and she didn't explain anything. Only…read morestated that I MAY have this and that, but did not schedule any further diagnosis to confirm/rule off the disease. I was anxious the whole time I was there. She also strong recommended that I take a supplement at a high dosage. I went to another doctor for a second opinion and he told me that I was overprescibed. The nurses were nice but they seem to be inexperienced.

My daughter had her first diagnosis and first pair of glasses from Olympic Village Eye Care. Staff…read morewere helpful and friendly, and Dr. Chen was caring and knowledgeable. Scheduling an appointment was a quick and easy process, and the location is convenient. They stock nice quality frames. With one of Olympic Village Eye Care's specialties being listed as a children's optometrist, my daughter's experience would have been made more special if she was able to choose from fun colours or patterns for her glasses case and lens wipe cloth (and it wouldn't hurt to throw in the lens cleaner as well). All in all, a great experience!

I had a problem with my glasses the coating On the frame…read morewas coming off these ladies Where quick to help they will get a new pair From the manufacturer and replace the others Under the warranty thanks ladies

I absolutely can not say enough good things about Lifetime Eyecare. Every person there from the…read morefront desk to the doctors are amazing. Friendly, personable, professional & extremely thorough. They are the 1st place to properly diagnose my eye condition and treat me correctly. I wanted contacts for so long & was always told I couldn't have them because of my issue. I went to Lifetime Eyecare & they told me what was really wrong with my vision and hooked me up with contacts. I could not be happier. They don't mind when you ask a million questions & never make you feel rushed. I had to go through 5 pairs of contacts to find the right ones. The personal attention of sitting with me to show me how to take them in & out was greatly appreciated. I will not go anywhere else & have convinced my husband to switch to them for his eye care needs as well. I have completely faith & trust in them. During COVID they even managed to arrange for me to come & get my contacts so that I didn't go without. Just stellar service. Thank you Lifetime Eyecare!! See you soon!

This glasses store is in a medical building mind you. I got glasses for my daughter and the lens…read morekept falling out from the start. We went back and every time it took multiple days to get back. We got the answer that the frames were not right for the lens. Really, and you didn't mention that at the time we were purchasing them?. Hmm. We got fed up of the delays and excuses. They said they would discount the next pair.

I've had two issues with this clinic. The first was when I visited them the first time and the…read morepart time optometrist I dealt with at the time was quite rude to the point I was going to leave and go somewhere else. I will give the owner credit, he did step up to help and saved the sale and experience. Today, 6 months later, I ordered glasses through another store and it turns out the prescription was incorrect. I've worn contacts without issue and now when I compare my old prescription to my new one, it is obvious they made a mistake. I called in and it sure seems like they were unhappy. They asked me to come in to check the glasses and make are the prescription was right. My left eye is clear as can be and my right eye is completely blurry. Even though I ordered using their instructions they now wanted to charge me again for a re check even though my contacts are perfect, but now the prescription for my glasses is wrong. I am simply going to another optometrist and paying them instead. The staff seemed unhappy and the owner wasn't nearly as cheerful as the last time. All I was looking for is someone to honour what they provided. I'm a fair guy, business owner myself and I get it. It's not about the money but the overall experience of unhappy staff and them not being interested in running a practice that backs up what they do turns me off completely.

Best eye appointment in a while! Dr. Purewal is very nice,…read moreand gave me lots of information - including general eye health tips and information about my own eyes. This was all done very quickly, and I was out the door maybe 20 minutes (or maybe a bit longer) after walking in: I didn't have to wait for a long time after the tests to see Dr. Purewal, and she was quick and efficient, while leaving me with the impression of caring and professionalism. I got my prescription without being pressured to try on their frames - though I was asked if i wanted to take a look. Overall great service, and I absolutely plan to go back when I'm due for my next appointment.

Friendly staff and great doctor (Purewall). I go every year to get my glasses and eye exams. Never…read moredisappointed. I'd recommend to anyone who wants a high quality, friendly service experience.

This business is now part of Iris Optometry which has many outlets in the Greater Vancouver area…read more I had a terrible experience with this business. I was subjected to high pressure sales tactics, misrepresentations regarding the cost of lenses (I was not given a list of all possible costs but only the 2 highest costs for my lenses), the promise of 48 hour turnaround was breached and the original order was submitted for distance glasses not reading glasses so I had to wait over a week to get the glasses I ordered. The staff want to make expensive sales rather than create loyal customers. I would strongly recommend that you avoid this business.

Second visit here in 5yrs for a $90 eye exam... The office has a warm feel home feel with big…read moreleather couches and wood floor... The eye doc has a professional way of dealing with you. He did that test with the drops in my eyes and felt like i was drunk and then I drove home.. yikes, all good thought.

Thank you thank you so much for fixing my glasses. As I was wandering the streets of Vancouver…read moredidn't charge me a dime and made my vacation wonderful. Now that I can see it.

I've been getting sunglasses here for over 7 years. I specifically visit the Metrotown location…read more Anne, who helps me with my eyewear needs, is very accommodating. Everyone in the store is very helpful :)

As a new resident in the area, I went through all available Eye Doctors on-line, read the reviews…read moreand made my decision. I am so pleased I was taken as a patient by Dr. Sahota. He was very thorough with my eye exam, and patient. I can honestly say I had never had quite so thorough an eye exam. I would definitely, and highly recommend Insight Eyecare. It is not an Eye Doctor/Eyeware Superstore like some other Eye places. The staff are professional and amazing. I'm so happy that I found them!

My husband went here for an exam and had an excellent experience…read moreThe first time he he had ever seen an X-ray of his eyes! Exam thorough and prescription perfect. The cost of frames and lenses were too high to make a purchase but the care given to his eye health was exceptional.

While visiting Vancouver, my glasses broke and since my lenses were wearing out (coating…read moredelaminating), I decided it is time for new glasses and I can't wait to have them replaced at home. I went to Costco, a chain store, and Richmond Eye Care after asking a friend for a referral. I read the latest review for them (it wasn't very good) and went to Richmond Eye Care based on the referral, and with a little trepidation. Let me tell you, the family that runs this place has been here for 30+ years and were so friendly and professional. It felt like I have been friends with them for years. I found a pair of frames that I like (I have a very wide face) and told the owner, Alan, that I still needed to visit one more place before deciding. I did end up using Richmond Eye Care. It took 7 business days from the time I ordered them to the time I picked them up. They did tell me that it may take a little longer for the high-index frames for my severe prescription. Alan's father, Archie, is an expert at fitting them to my face. He patiently worked the frames to make sure everything was right before I went back home.

Low quality with bad customer service, never have your paid glasses ready on time and delay…read moreforever. They just start to grab the junk lenses with frame to assemble your glasses while you arrive their store, EVEN in the case that you eventually called them day before because of forever waiting and they promise that you can pick your glasses next day.