I made a Yelp account just so I could write this review...
Alright, here goes, so, a couple months ago, I purchased a regular standard bullet vibrator..a whopping $45 dollar purchase which I thought was ridiculous for starters but, I was new to California and didn't know where to go so I thought I'd try Cupids. Ended up painstakingly purchasing the vibrator cause I know bullets in Seattle costs less than $12 at Lover's.
I go home, the vibrator does not work. I put the battery in, I check to make sure everything is correctly placed and it doesn't work...awesome.
I live in Sunnyvale and am barely in the area but happen to stop by one day to make sure I could return the vibrator, as I was already mad at myself for spending that much on a BULLET. The lady at the counter says, "No, you can't return it, all sales are basically final but glitches, you are able to exchange for a new one." Awesome. Had I known that I would've just bought one for half that on Amazon...thank you.
So, in the next few weeks, I leave town and totally meant to take it back beforehand but hadn't had the chance. The following week, I go in to exchange the product, explain the story, have the RECEIPT with me and the girls at the front basically, shut the door on my face. They tell me my receipt wasn't even the legitimate receipt for the product. I'm sorry which one of those several-ass receipts that you gave me am I supposed to know to bring in?! Um, here's the proof that I purchased this product, from your store, on my debit card...what the hell...Guess the customers not right. I am not happy and I look them in the eye and say, I need to speak with your manager.
This is were things get interesting...
The manager calls me, I talk to him over the phone, I explain the situation, everything is fine. He explains to me the girls at the front are trained a certain way and aren't allowed to do certain things but that he'd exchange the product for me "to make me happy" but that I would need to come in during a different time when another set of employees were working instead. He said if I was free tomorrow, he would come in and exchange it for me. I agree and ask him the time and he agrees to call me right back to figure out who is working the shifts.
Never calls...awesome.
I call him the following day, left a voicemail. I called him again (maybe he's busy) and I hear someone pick up the phone and dial numbers which is super loud in my ear...oh, thank you, Mr. Manager aren't you just so classy and businessman-like (sigh).
But, I'm stubborn, instead, I decide to call Cupid's to get some sort of response and let them know I'm still waiting. They say they'll call me back once they get in touch with him. They never call me so I call them and the gal on the phone starts out saying she had called at left a voicemail...tsk tsk. Okay sure whatever, yeah, must've missed that can you tell me what your manager said? Literally she says this, "He says, I mean, we couldn't get a hold of him but when he calls us back we will call you." Uh-huh...mmkkk
I give it about an hour and half, at this point, I'm really just doing this for laughs and to see what they'll say, but I end up telling to their faces, "he's not calling me back is he?" the girl basically laughs on the phone at me and says "we don't take toys back, all sales are FINAL, don't come back here..." and then literally hung up the phone on me.
I let them know I would write this Yelp review because people should know. These people are charging $45 dollars for a bullet vibrator?! Folks, first of all just go to Amazon, the $5 shipment still saves you $20. Second, I found this manager and his girls sadly, sleezy, shady and just down-right greedy for nothing. Seriously, just how much are those vibes from the manufacturer? I mean, I get small business but, if you can't even stand behind your own product then don't sell it especially awesome if you can't even stand behind your word and you're the owner. Man, oh man.
I would not recommend going to Cupid's Corner as I believe this business to be a a form of support towards sleezy, dishonest and from the dingy looks of all of it, unclean business. Your welcome. read more