I used to be a HUGE fan of CupBop and everything about them. I have enjoyed their food for years and have faithfully followed their trucks around, purchased multiple meals at every Utah football game, and have visited 3 of their permanent restaurants throughout the state. Recently my wife and I visited the Draper store and when we walked into the restaurant, we were both so surprised by how loud the music was. We have all been in restaurants that has music playing and some have it louder than others. This was not your traditional loud music. This required us, including the employees to shout over the music to place our orders. It was so loud that once we finally made it through ordering because of all of the shouting and repeating questions, we decided to eat outside as we wanted to enjoy each other's company. Soon after we arrived, three other families also arrived. All did the same thing. They went in, ordered, came outside, and then also complained about how loud the music was. It was like a freaking dance party/club. As we sat outside enjoying our meal and each other's company, several cars came through the drive through. Those taking the orders had to ask over and over for those in their cars to repeat the orders. This again, was due to how loud the music was in the restaurant. Everyone was getting very frustrated and were all complaining about the same thing. The other interesting and funny part of all of this...was the fact that the manager of this location was walking around with his iPhone headphones in jamming out to something else.
As a loyal customer and food truck chaser, I thought I would reach out to these wonderful men and women and provide them some feedback. I was NOT out for anything other than trying to help their business move forward. I want to see them succeed. Plus my wife runs a business and I am a principal in a public school so we both know the importance of customer service and appreciate when feedback is provided. With that being said, I reached out to them and was blown away by their response. I was first told that people have different preferences in music and that what is loud for some, is not loud for others. First of all, I LOVE music and LOVE loud music. I am that guy that constantly has music blaring and always notice what is playing in the background at restaurants. This was not about preference or a complaint from someone who is no longer on point or in the hip crowd. This was a joke. Every customer there complained about the same thing and you can also see the other complaints on this site. I have been to this location 4 different times and this was the first time it was extreme. The next argument they had with me was trying to tell me that the manager was wearing the drive through headphones. Give me a break...I am not an idiot.
Needless to say, I am guessing that whoever was responding to my feedback was NOT an owner and has no invested interested other than being assigned to respond to people's feedback. Again, none of the feedback was provided publicly until now. I tried to provide them feedback that would benefit their business and help them with continued success, and I was treated like I was a moron and was old and out of touch with modern times. If this is how customers are treated and continue to be treated, this location will soon be out of business. I am saddened and disappointed by how they treated a loyal customer and to be completely honest with you, I will not be back. I am not just referring to this location. Due to this poor customer service and the way I was treated as a consumer of their product, I will no longer be visiting any cupbop location, or visiting any food truck. They have lost my families business and it is my hope that they do not lose any one else's business and start to take people's feedback seriously. Greed will be the downfall of this company if they only focus on building more locations and standing behind their employees while treating their customers like trash. I wish you all the very best and hope you learn something from all of this feedback you are receiving from multiple individuals. read more