Went in today to get a simple order of onion rings with chicken tenders, my boyfriend ordered the single deluxe bacon cheeseburger. We got the bag; hopped in the car and drove home. Upon arriving we realized that the order was not put in the system correctly. Instead of onion rings, I got fries. The boyfriend's burger was just a single deluxe. I called to see what they could do for me, they insisted on having the wrong items back. I live a half of an hour away. I asked if they could do a refund with a picture. They said no. It's not that the entire order was wrong; but the lack of attention to details within the order is a major area for growth. But not accepting the fault for the mistake made and making the customer feel guilty for this is unacceptable. I will not be frequenting this location as of read more

Culver's - Wrong order on bag - Burgers Near Me - Madison, Wisconsin

Order # 38081920095502339 I am exhausted from this Culvers. Time and time again there is one thing after another of neglectful and irresponsible customer service. Using the app I placed the order and waited in the parking pick up area ( having used the app to click " I am here"). After 15 minutes I went inside and my order was just sitting there. I asked the person behind the counter why it had not been brought out to me and was told that next time I should use Door Dash for faster service! I took my order thinking this kid ( literally, no offense to hard working teenagers at all) doesn't have any customer service skills. Upon getting home of course items were missing. So with receipt in hand I headed back to Culver's and went inside, again. Showed receipt to person behind the counter and let them know that our order was missing two chocolate milks. I asked for a Manager and was told " there is no one on duty" he gave me the milks and I left to come home and make this review. I definitely am frustrated and not just with the terrible service, but frustrated with the lack of communication and deference to the situation knowing I had to come in to get the order , drive home and then drive back to get missing items. Unacceptable read more

Last 2 visits, having ridiculous problems with a simple soup and drink order. Ordered broccoli cheese soup, Culver's best. Both times it was listed at drive thru as available. Both times I had to wait for several minutes to be served. When the soup arrived, it was nearly as thick as a concrete mixer, darkly off color, and not hot. This store is slipping. read more

This is the best Culver's in Madison. I've been to every location multiple times and this is the only one that has consistently provided value for the money I spend. I usually order chicken tenders and a cup of chocolate custard with hot fudge and m&ms. I've gotten the smallest tenders at other locations but this one has never, except once and they actually added an extra tender to make up for the small size. Same with my custard, the other ones have often had not enough toppings but this one is always perfect. read more

Culver's - Burgers Near Me - Madison, Wisconsin

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I love it here the onion rings fries and more are amazing. Butter burgers are great. The cheese curds are the best. Nice workers and mood. Good sometimes a bit soggy and pretzel bites are horrible. But this place is just the best of Wisconsin read more

Culver's - My dog love the Wisconsin Cheddar Cheese Sauce - Burgers Near Me - Madison, Wisconsin

the food was cold burger had been sitting a round for some time like a half hour had move of the bun just junk not fit too eat in one word a joke spend $ 25.. dollar to eat not happen read more

why did i choose to go on my lunch break? oh maybe because I thought they would know how to handle rushes. not only did they mess my order up they didn't offer to accommodate me for my wasted time to make it right. I order two meals and a sandwich. one meal was supposed to be free with my coupon. when the manager lady talked to me she said he may have misunderstood my order (grounds for making it right and customer satisfaction, right?). No that didn't happen she asked if I'd want to place another order? no so you could possibly ruin that one as well. customer Service 101: always ensure customer satisfaction. Above & Beyond. btw.. i was late back from lunch because I attempted to go in and resolve the issue. read more

Every time I think, "you know what I could go for tonight?" it seems like all of Madison has the same idea and we all turn up all Culver's! It's simple but we all know how good it is. I enjoy this location -- The staff is friendly and efficient and the food is quality. My typical order is Buffalo chicken tenders and fries with a mini concrete, chocolate with Oreos! I have of course had butter burgers as well when the time is right but I tend to order the same thing every time. During the pandemic I've appreciated the employees' dedication to precautionary measures. A Culver's night is always a good night! read more

This location does concrete mixers the best in the entire Madison area. Always so thick, never runny - just the way mixers should be! We always go out of our way to come to this location. I appreciate the consistent, quick service in the drive thru as well. read more

Culver's - Burgers Near Me - Madison, Wisconsin

Thieves. I bought a side of cheese curds and I didn't get them. They refused to pick up the phone when I called. I'm disputing the charge to my credit card. Go to McDonald's instead. read more

Found an ear wig in my food. Open my chicken strips and found an ear wig at the bottom it. Awful food management. read more

Culver's - Burgers Near Me - Madison, Wisconsin

They should teach their employees the difference between fries and cheese curds. They didn't do anything to make up for me having to come back to the restaurant. read more

I'm very disappointed and have been for quite awhile because there isn't a consistency in the soups made daily. they rarely make potato bacon soup. I was told it depends on who opens the restaurant in the morning. there should be a normal soup schedu daily. read more

If you want to get yelled at by "Auraria" who I suspect is a manager, this is the place to go. Bad business! My daughter and I ordered two waffle cones with one scoop . The cashier/server inadvertently made a waffle cone with two scoops and realized his mistake. He told this to "Auraria" and she told me because my daughter had already started eating the cone that I had to order a new cone (does that make any sense-was the server going to take back the cone if she had not started eating it...??) "Auraria", practically yelling at me, told me I needed to order and pay for a new cone more than once. Because this was not our mistake, I was astounded how she treated us as customers! read more

It's Culver's which is yum yum but they mess up occasionally but they are efficient for how busy they are

A pretty reliable stop. This has been mostly a custard stop for me as opposed to eating a meal, but I've got no complaints about the food I've received when I do order more than a scoop - it seems on par with most Culver's locations. Booths have been clean, service has been prompt, and they do have some outdoor seating which is nice in the warmer months if you're not feeling the need for A/C. Upside: they offer some dollar deals like $1 root beer floats on certain days. I have been lured through the drive-thru more than once with their dollar offerings. Downside: the parking lot/drive-thru design is a pain - we've been trapped in a parking spot on more than one occasion because of the line of cars behind us waiting to get to the window; I've literally resorted to getting out of the car to ask someone to wait to move forward so we can back out and leave. read more

I know people are crazy for Culver's. It's an ok place for a custard, but I don't get the butter burger thing. Every meal I've eaten there just hasn't set well on my stomach--especially the "walleye" sandwich. I even tried a salad in an attempt to find something healthy. The lettuce was wilted and what chicken they had on top was uninspired and as dry as a shoe. I'll keep trying, though. I haven't had any of their soups, and if these are good I'm willing to rethink this review a bit. I will say they are very awesome with kids and generous with the free little dishes of custard for them. read more

They are doing something right because they are consistently busy for lunch M-F when I am most often here. Sometimes the only parking available has been in the street & the drive through is always backed up regardless of the hour. But I always come back because they do a good job for me always getting my butter burger no cheese with the works plus a tomato correct. Dining room is always clean staff seems on point. My only complaint which is of no fault of Culver's is the fact there is no left turn arrow on Cottage Grove Road going west onto Lumberman's Trail making getting into Culver's from the east very difficult due to a lot of on coming traffic. Hopefully in time this will be rectified. read more

Culver's - It's pumpkin spice season! - Burgers Near Me - Madison, Wisconsin

This was one of the WORST customer service experiences I've had. I placed a to-go order at the drive-through. When we decided to have dinner, I realized that they forgot to include 3 cheeseburgers of which I'd paid for--but there was no receipt in my bag. When I called the store to tell them, I was put on hold for a manager. When I explained the situation a second time to the manager, she put me on hold (again) to check with the kitchen manager to see if she remembered forgetting my cheeseburgers (I can't even make that up). She then told me that since the kitchen manager didn't recall it, there was nothing she could do. I paid by credit card and this could have easily been remedied by reviewing my receipt, but that wasn't even offered. In summary, the food quality was poor, I didn't receive half of my order, and was basically called a liar. Peace, out, Culver's. NEVER AGAIN. read more

Good food. You can absolutely find better cheese curds in town but you can't beat the price of $2 on Mondays and they are still delicious. Warning: if you go during lunch on the weekdays, the drive thru line is often out to the road and it's very hard to get in to park. read more

Great post-volunteering meal! Drive-thru seems to be crazy every time I've been to this location, but it moves through quickly. Food was good as expected when one goes to Culver's. read more

Another fast food option while traveling. Fast food is fast food, yet Culver's can be a step up from many other choices. This restaurant was picked up, the service was not rushed and the building seemed well maintained. The food was Culver's, what can you say. Average, average, average. 3 of 5 stars read more

This was a very standard Culver's. Everyone was very friendly and the food was out fast. None of the food is exceptionally good, nor is it very good for you, but it fills you up. It's simply a matter of convenience to stop here. There's no horror stories that justify avoiding this location. read more

The parking/drive thru is always insane, but since I eat inside (I come here on my bike), that's not a worry. Anyway, unlike a few Culver's I've been to, this one doesn't have too much grease on their burgers and fries, and they make sure to scoop the right amount of frozen custard onto your sundae (and the toppings too), and they charge solid prices. read more

It is clean, VERY friendly, great workers and very efficient! Love the manager. He's always working right along with anyone that needs help and takes the time to talk to customers without being obtrusive making you feel special. read more

I had the soup that was stuffed green pepper for five bucks I got a bowl of rice with some juice on it left me wondering where's the beef

Amazing customer services! The food is always hot and hits the spot:) This location is my favorite and they always are so kind.

It's Culvers, what else can I say. I love the place. Best fast food for the price. This particular Culver's is getting a review because of how great it is. There is something about this location that stands above the rest and I can not put my finger on it. better tasting food, better frozen yogurt, better specials every day...I just don't know. It is just great. I have to also add in that this location is always busy. Always busy! Cars coming onto the road busy, so this must mean I'm not the only person that thinks this Culver's location is extremely awesome. read more

Always love coming to this Culver's. Out of all the Culver's restaurants I've been to, this is my favorite. The food is always great, and the the wait for the food is always quick! Customer service is always nice too, just what I want when it comes to these places. I love itt read more

Basic Culver's here. Nothing fancy, just consistent and reliable fast food choices and frozen custard served with a smile. They are pretty busy from 5 - 6:30 p.m. on weekdays so be ready for a short wait. They also have $1 specials daily that vary from cheese curds to sundaes to grilled cheeses. read more

Culver's - Sourdough sandwich and chili fries. - Burgers Near Me - Madison, Wisconsin

This review is solely for Boston Cream. This is my favorite flavor at other establishments. I really like the donut, the pie, just everything. However, this flavor? Total let down. It was too sweet and did not have a good cream flavor. Making cream flavored ice cream and adding chocolate does not make it Boston Cream. The effort was there but the execution was sad. read more

Culvers signature item is the Butter Burger. The name says it all. One time, I my eyes were bigger than my stomach and I ordered the triple Butter Burger and could not eat it all. Way too much food along with a small fry and large diet coke ( I was dieting at the time! haha!) Seriously, besides Wendy's, Culvers is the only fast food burger joint I will eat from. Really enjoy their service whether it's drive thru or dine in. The staff, while typically high schoolers, are very nice. Some things to note: 1. Pop (aka soda) is typically flat regardless of what kind you get 2. Drive thru on Fridays is ridiculously long. You cannot even get into the parking lot and resort to parking across the street a the Associate Bank. 3. They Walleye Dinner is seasonal but is also their 2nd best item on the menu. 3rd would be their chicken tenders which are 100% white meat and VERY fulfilling 4. Pricey. You can easily spend $20 for two people. 5. Flavor of the day typically sucks. Sorry. It's rare that I pass by and see a flavor I want to stop and order 6. Wish they would send out more coupons. Earlier in the summer, they will send out a variety of GREAT coupons you can take advantage of such as by one burger, get the 2nd free. Love it when they dish out them coops. 7. Not the biggest fan of their fries but they aren't bad. 8. Boring Salads. Not friendly to dieters!! Be warned. Culvers is a great family oriented restaurant to eat it. They are a step up from fast food in my opinion. Special Note: Culvers CATERS! Yes. This is something many people do not know. Call your nearest Culvers for more information. I've used the catering services twice and both times were fantastic! read more

I love Culver's as a company, first. They are solid through and through. Each location varies a little, but I think, on the whole, the parent company does enough to keep the franchises in line very well. I've never been disappointed with any Culver's at which I've eaten. This location does everything well. I work near here, so I go here at least once a week for lunch, and have for probably the last four years. I have never had a single complaint. Even when they're busy, they manage to keep the place looking well and getting the food out fast and hot. The only knock I could issue against this place is the layout of their parking lot isn't great. It could get fixed. If you park on the right-hand side of the lot, you can get stuck in your space if there's a long line at the drive-thru. read more

It is what it is with culvers, decent food at a decent price. The staff can be friendly depending on the person and the day they're having. All in all just what you need out of fast food. read more

Culver's - Flavor of the day - Burgers Near Me - Madison, Wisconsin

Love it so tasty! Am literally here no exaggeration every day it's not that good for me but i can't get enough of their food. Every time i go the staff is outstanding. Couldn't be happier with my service there. read more

Had dinner at 7pm Friday. The drive thru was very busy (as usual), but the dining area was slow (3 party's). Ate in with family. All had Burgers. The burgers were cold and dry through out, with the cheese slices not melted or even warm. It was clear that the cheese and bacon were just added before it hit our table. Advertised as cooked to order, these were obviously not. Was basically a cold meat and cheese sandwich, not a burger. COVID safety measures were in place, but a little confusing. It was not clear about condiments, or refill process. The fries were warm, but seemed undercooked. The staff was busy with drive thru, and not seem to notice in house guests with concerns. Could not tell who manager was. read more

For starters they put frozen yogurt and ice cream it's frozen custard as the Milwaukee native I have eaten at a lot of Frozen Custard burger joints and Culver's beats them all the service is excellent the food is excellent it may take a little longer than McDonald's but it's so much better and the price is around the same as a McDonald's or Burger King you get a better quality meal for about the same money and they never screw you at the drive-thru read more

I usually love Culver's. It is good quality for fast food. On this occasion the food was cold and the burger looked like it was thrown together. read more

First of all, this is Culvers. I love the mushroom and swiss burger, delicious, I crave it and I am not a fast food person! They custards are to die for and I am glad that I do not live by a culvers because I would probably try to eat there every day! I love their food, service has always been great here! read more

Love me some Culver's! The burgers rock, the cheese turds & onion rings are fab, and the fish fry is REALLY good! And, let's not even talk about the malts! OMG, sooooo gooooood! read more