Horrible people who work their! the owner treats, cancer customer like trash, owner, yelled at a cancer customer and keep in mind the cancer customer was with his younger daughter. Very sad to witness just to see the order on his phone which was showed to the owner! Definitely needs a new owner! This company needs new employees as well, they call themselves managers and then hang up the phone. Definitely do Not go their! Especially if you have a love one with cancer! I was standing by seeing this all unfold in the public place. Changes definitely need to be made to this place. read more

Very disappointed! Nothing worse than getting home and ALL of your food is not there. I asked the young man was all of my food there and he nodded yes. It's just wrong the poor customer service were provided after we pay so much for there food. I called the manager as soon as I got home and told him what happened and his indignant response was: What took you so long to call! I explained I lived quite a ways away and the 5:30 traffic. His response was hed have to check into it and call me back. It took him 35 minutes to call me back with a poor apology and a offer to replace my sandwich and give me fries and a drink. I'm shocked the manager and employees at this store gives such poor Customer Service. Definitely no customer satisfaction! I will not be spending my hard earned dollars here again, it was not worth it! read more

I waited for this location to open for a while... so I looked forward to going here once it was opened. Well, today was the day and I will NEVER go back to this location. The cashier was literally a moron. I asked her a question about the difference between two ice cream items and she just stared off into space. I tried a different question... she spoke like she was high or something. So I mentioned it to the manager trying to be discrete and just as the cashier walked past us, the manager tried to make excuses for her but when I told the manager the cashier appeared to be high or something, she didn't seem surprised. Then it took them 10 minutes to finally get our two ice cream desserts - after three different employees had told each other that each one had already made our order. Biggest cluster I've seen in a long time. No "please" or "thank you".... Just demanding payment. Although they were a great learning opportunity for me to talk to My daughter why she should do well in school or this would be her future. Only in Aurora! read more

I went thru their drive-thru yesterday at 1:30 pm and ordered a 10 piece shrimp basket. When I got home and opened the bag there was no shrimp basket. I called the store and got voicemail. I left a complaint and said that I would return the next day to get my shrimp basket. The next day, I tried to pick up my shrimp basket, but was told that they couldn't give it to me. They asked me if I had my receipt [which I did]. I explained that I had previously called the store and left a message. I also explained that I had left a complaint on the Culver website. BTW, their website asked if I wanted to be contacted about this matter. I said yes and provided my phone number and email address. I haven't heard from anyone. DO NOT GO to this Culver's [Buckley/Aurora]. They are not honest people. Being a new location is not an excuse for dishonesty. Needless to say, I will never purchase anything from a Culvers again. read more

I'm only giving it two stars because the shake we ordered had plastic in our cup and the cup was broken and leaking everywhere and we order a double melt and we got a single not worth the money unless you get it in Wisconsin, the staff was kinda rude! read more

The first day they opened, I went here and had a great sandwich. The past couple times we have gone, one time they didn't have lids for their drinks, and they didn't give us some stuff in the order, tonight we went and they didn't even put a top bun on my sandwich... how does a place that had good food go down the dumps so quick? read more

Do I love there chicken tender yes, do I have to wait 40 minutes to get my food yes. Will I be coming back, unfortunately no. I've tried coming here multiple times to give them another chance. But it always takes so long to get my food. I will not be returning. read more

Dine in. The staff was very friendly. one of the managers even walked around the dining room with free samples.

Went for dinner and Culver's never disappoints! Sebastian helped us and he went above and beyond with his service! He is a hard working young man. Burgers and ice cream was delicious as always read more

They called me liar when I said they messed up. Agreed with me on one but not the other. They refused to give me a refund for the item they admitted to messing up. I WILL never eat there again. Treatment was Disgusting. read more

I've never had a bad experience at this location. I live 5 minutes away and eat here pretty regularly. The staff is friendly, the restaurant is clean and the food is good. Kinda feel the need to add some balance to the negative reviews more than anything. Check your food before you leave, you're an adult, people make mistakes. Have you never made a mistake at work? Especially as teenager? read more

Okay food. Lots of options. It takes alooooong time to get your food. I have never spent less than 30 mins here regardless of how many people are in line! read more

So happy to get a Culver's closer to our house than the Centennial one :) the service was okay, but slow. Which is all good because their burgers are where "it's" at... amirite?! Delicious!! read more

Went to Culver's for lunch on Wednesday. We got the Cod 2 piece dinner for us to share. It was more than enough for the two of us. And delicious especially the coleslaw so fresh. Everything was fresh made not sitting under a heat lamp half the day. The owner is a hands on employer she takes orders, prepares the food, serves and checks on you to make sure all is well. Welcomes you to Culver's. This location is always clean employees greet you as soon as you walk in. Allow you take time to decide on what you want yo order. You don't feel rushed. Service is fast and accurate. My fast food better than burgers place to go. read more

I LOVE their cod! It's fattening of course, so I added broccoli...Even the broccoli was delicious! The diet root beer was better than any place else other than specialty bottles only sold in rare stores. The restaurant is nicely designed and was very clean. Staff is young and new and still did a good job. In this part of Aurora, there aren't many decent fast food restaurants...McDonalds, Burger King... yuck! Culver's is my go to fast food restaurant! You will love it too. read more

Long line on a Saturday night, but it was only because some difficult customers held up the line. Once they left, food was delivered promptly. It was hot, fresh, and delicious. Cheese curds were great! Staff was friendly, and manager was very apologetic for the wait even though it wasn't their fault. read more

I Orders two meals and neither came with fries. Called multiple times and no one answers. Check your order before driving off because they most likely forgot something. Probably worth the drive going to the south Culvers location, never had any issues with them. read more

The owner racially profiled me as "one of them" and asked if I could speak English I told him that I wanted his name (pat) And second they took about 45 minutes to get me my order even tho I ordered a butter burger with medium fry's they didn't even apologize or nothing they just gave me my food like nothing happened. Going here was such a waste of time and would not recommend read more

Would never give anymore business as it is too expensive for the poor quality and time on the food itself. I would wait 20 minutes just to get my order wrong and not fresh at all. I have witnessed domestic violence between the two owners in front of their minor employees and every customer there. I have even seen one of the employees that handled food at the front picking at their nose. This franchise doesn't even bother to empty their trash cans especially the outside ones as they are always overflowing and in the road. read more

I've been to this location several times over the past month. Good news! Salads have been excellent, fresh, flavorful, and highly recommend the limited time offered Strawberry Fields! Another favorite, the butterfly shrimp yum! Bad news! Burgers are too greasy. Maybe consider a turkey patty option? Most of the staff are great! Some need to find a personality. Overall, keep those salads fresh and I'll be back. read more

Horrible owners that don't know how to treat customers and employees let alone each other as they have shown publicly their harassment and violence among themselves. They're so wrapped up in themselves that they don't train their staff well enough to be proficient at their position as the orders would be constantly messed up. Very expensive just to have something missing or another completely different item. Even the employees have said that they are not treated well by the owners. Definitely not a good scene going on in there read more

Buckley and Mexico The slowest! 30 minute wait even for 1 item. This location need more sense of urgency. Why do we have to ALWAYS pull around thr side of the building and wait about 30 minutes for our food? read more

I've been going to the Culver restaurant on Buckley and Mexico since it opened only a short while but I've enjoyed it up until recently I've gone there the last two times and had my order done incorrectly. The first time that it happened I overlooked it. But the second time the same thing happened now I'm a little upset. Called and talked to the owner at least that's what she said on the phone and told her that both times that I have come in a recently they've gotten my order wrong I always ask for the same thing so I know what I ordered I came through the drive-thru. I told the girl in the Drive-Thru that I wanted a deluxe burger but with only lettuce tomato and onions no condiments so no no mayonnaise mustard or ketchup. I said both this time in the last time that I wanted sauteed onions and mushrooms. I got regular onions both times no sauteed onions and no mushrooms either time the owner grilled me repeatedly on what I said where I was when I said it did anything up come up on the screen and no it did not come up on the screen I didn't even realize that stuff like that comes up on their screen but I didn't see it. She asked me repeatedly what I said I repeated myself three times what I said and she started to ask me once again what I said when I said it where I was was I inside was I outside and I repeated myself for the last time and she started in on me again I will never ever go back to that Culver's again they were completely and totally inappropriate in their response to my calling in to say that I had gotten my order made wrong twice now. read more

Only 4 stars because it was a pretty long wait. However, the staff was dealing with a very rude customer and a long line of customers. The manager was apologetic and offered some coupons. The food was pretty tasty and that's really what matters. Everyone was nice and appeared to be doing their best. I'll be back. read more

I'm sad y'all. It's twenty minutes to close and I was told I couldn't get custard because they've already shut down the machines like??? That's one of the main appeals of this place, how are you going to stop serving it before you even close down? Very disappointed tonight. After getting my food I was also very disappointed with the quality tonight. My burger was burnt on the edges and I think my cheese curds are missing salt? They don't taste like they normally do. Apparently you can't come to this place to close to closing or they're going to ruin your experience. read more

This by far was the worst service I have ever received at this place I will never ever go here again . I came to clovers today to get a meal before my surgery because I won't be allowed to eat until after 5:00 tomorrow ordered my meal came home and was missing a few items so I called the restaurant tell them I was missing some items I was told by a young man on the phone to hold on so I held on and the next minute some other lady got on the phone with the very thick accent and asked me about my ticket number I gave it to her the other young man gets back on the phone and says oh she'll call you back I said when is she going to call me back sometime today is what I was told. 10 minutes passes she calls me back and tells me that I'm lying that she checked her cameras and that everything was put into my order . This is not the case so I told her that's fine I'll bring back my food and I would like my money back she told me I could come back but she was not going to give me the money and she was going to have to please there waiting for me when I got there this is ridiculous I wasted $30 on food that I'm not going to eat I do not recommend anybody to ever go here at all there's no reason to be harassed by the owner of the franchise !!go to a decent clovers I would definitely highly recommend the one off of Arapahoe Road I called them and they were very very accommodating and apologize for somebody that's not even at their franchise stay away from this at all costs stay away! Go to the one on Araphoe ... They steal your hard earned money!Very cheep owner... they are more concerned with the money in their pocket then keeping their clients and customers happy they robbed me for my food read more

Ordered a double butterburger. Both of the patties combined were thinner than 1 single pickle, or 1 slice of cheese. Paper thin patties, I've had thicker bacon strips than these patties. I called and complained, and the owner was both rude and unhelpful. He also lied and claimed that all patties are the same size as these. Life long culvers customer, will never ever return.​ read more

I waited until this place calmed down after the opening before going. I have been here multiple times, usually on the weekends, but my first time was during the day which meant there were very few people at 11:00 AM. In general the seafood is fine, the pot roast is very good whether it is in a sandwich or dinner. My biggest issue with this place is the management and the constant screw up on orders. All of my orders had a problem. Common theme in most reviews. You definitely need to check your order before leaving, regardless as to whether it is the drive or pick up inside the place. I might visit again if in a pickle but very disappointed with the service. Seems to be their major issue. By the way heir burgers are terrible dry and nothing on them. I think you have to ask for any thing else on it but I didn't see any signage nor was i asked by the person taking the order. read more

Great burgers! The fries were fantastic and the fish was crispy and cooked perfectly. Not a fan of the buns but not a deal breaker with how fresh the burgers are! read more

I don't know why I decided to subject myself again to this place! 30 minutes and counting for 1 order of cheese curds and a shake! What is taking so long???? 3 orders behind me have been filled it's just so annoying! read more

Waited 28 mins for my $37 meal only to find they left the cheese off. Sent back BOTH sandwiches but ONLY ONE came back with cheese. Cars behind me were getting their food while I was pulled over for 28 mins. Then, MY FOOD WASN'T EVEN HOT! My guess is they let it sit there for 15 mins before bringing it to me. No apology, no free meal for my wait. It's the LAST TIME I spend $37 here! read more

Had a horrible experience at this one food was decent but the staff, messed up my order then got mad and I heard the staff in the back talking about me as if I wasn't standing there. Definitely my first an last time going there read more

If you want tasteless, grease filled food this is the place to go. We had the cod dinner, I don't know if it is the grease they use or if the grease is old, but it permeates the batter and the batter was inedible. Tried fish again when the walleye dinners were available. Same problem with the greasiness, but on top of that the walleye fillets are fried with the skin still on one side. That is not how you fry fish. read more

I love this place. The female owner is super nice and loves to talk to customers. The older people who work there typically during the day are so kind and work so hard. They need to train the 20 year old employees alittle more but over all have always loved the meal I get here. It's always fresh and hot! read more

After weeks of waiting, I finally got a chance to sit down and try the Fish and chips. Sorry to say. Not the best. I understand,we are still going through a pandemic and quality suffers. But how heavy on the belly is crispy cod. Word of advice, don't fall for the old full drive thru trick. As the great group Publc Enemy states, Dont believe the hype! They are still worthy of a do over. I will give them a second chance in the future only because I have a soft spot for family run businesses. read more

The worst experience ever!!! A good day turned out to be a horrible day! My food was delivered with a wrong food item. My elderly deaf aunty was unaware and ate the curds when the guy gave our plate. I looked at my receipt and went to the counter to explain we got the wrong item. I have gone to many restaurants, mistakes happen and customer service is pretty simple. Our apologies we will make it better. Due to COvid we do not accept anything back once it leaves our counter. The staff were afraid to mention a wrong item and waited for this elderly guy to come to the counter. He got pissed at me yelling at me that if you got the wrong item don't eat it. It doesn't matter was my response, health guidelines means it's a no good item. I said it was a mistake that my aunt still doesn't understand, she's deaf doesn't sign and ate what was on the tray. He demanded I bring the wrong food item back, and as I was conversing with him that it's wrong he took my fries which I was waiting for and literally dumped it in the trash. She ate one curd from the bag and immediately said oh no wrong item and went to the counter. I have never had that type of customer service before! NEVER then he told me he's the manager and the owner and yelled at me he's calling 911 the cops. I said go ahead I will wait. I went back and had my aunt finish her lunch. Oblivious on what had happened except she saw by looking at me and the guy that something was wrong! I told this guy if he's the owner I hope karma comes back to this establishment! Never coming back!!!! Oh btw 20 minutes later when my aunt was done eating no cops came!!! His name was Pat. read more

Manager has great attitude and energy, really efficient food was out at a timely manner, the food and dessert were delicious

We have been there about four times since their recent opening and have not any regrets. Personnel are personable and friendly even during the crush moments. So far the Butterburgers have been our fav, I am not usually a fan of crinkle fires but these were the exception. On another visit we ordered the Cod platters and they were the flakiest and non-greasy, did not give a hint of being previously frozen, liked their cole slaw with these as well. So for Cod these are keepers. Also enjoyed the pumpkin spice concrete mixers which we kept in our freezer to enjoy later. Were not a fan of the pretzel bites and the onion rings were OK but since the fries were a pleaser not a problem. All in all there was plenty to like and glad to give them five stars. Nice work Culvers on Buckley Rd. Aurora. read more

horrible customer service and the children they have working in drive threw are so rude ! i waited 10 minutes for my shake and 25 more for a side of pretzel bites.... read more