RUDE STAFF(LYNETTE) INCOMPETENT OWNERSHIP! The absolute worst service I've ever experience and Lynette is an absolute peach and lovely to deal with NOT. THIS BUISNESS LACKS PROFESSIONAL STATURE! DO NOT PURCHASE NOR LEASE A SYSTEM FROM THIS COMPANY! They are crooks and rude as all hell! They DO NOT SERVICE THEIR EQUIPMENT AND SEND EMPLOYEES TO THREATEN REMOVAL! Lynette got on the phone and immediately berated me she raised her voice right off the bat! SHE WAS RUDE, condescending and absolutely unprofessional in every aspect! They tested our system before install and stated with all the arsenic and hard water we would need extra salts and more regular service than a standard system. We were on salt delivery and they showed up once in 6 months. Our skin feels horrible the water stinks they don't service nor supply salt regularly. I watched the install and it took less than 3 hrs and they want to sub charge 6,000$ for an early removal. DO NOT TRUST THIS COMPANY! Lynette needs to go get A job at Taco Bell where attitudes and disrespect are expected! I would fire a mouth piece like that in a heartbeat! I will update their absolutely disgusting install job later today! Only an owner with no other options would allow two years of the same complaints against his staff, that is either neglect or incompetence in every aspect! I should have checked these reviews before we paid for this worthless system! read more

The reviews say it all. Poor customer service. I contacted the main office a month ago and the issue is still not resolved. Just my opinion, but I know they have large commercial accounts that pay their bills. It seems homeowners and smaller accounts get the short end of the stick. Would not recommend. read more

Very unprofessional from the front desk all the way to the owner! They are rude and waste your time. If you need a service call they won't respect the time you made for them and just show up whenever. The people in the office don't even understand the products they sell you! Complete circus show dealing with them. Don't waste your time and money on these clowns. The days of the respectable Culligan man are gone here. read more

I called the Bakersfield office and we were going to change our banking information and we were met with combative and arguing behavior from 2 of the female workers in the office. I asked when the last time they changed our water filters at the shop and it took them forever to answer the question and they kept trying to change the subject. After finally getting an answer, I knew why they didn't want to give me an answer - 2 years my filters hadn't been serviced. (ridiculous) One of the ladies started raising her voice and arguing with me that she had been trying to get a hold of us at the shop for 1 year at 2 different phone numbers. (Right, it's totally my fault that they didn't do their job- got it) BS all the way, we are always available on both phones. Customer service was horrible and unacceptable. Cancelled our service immediately. If you are a business or home owner, I would avoid this company!!!! Give your business to a company who understands customer service and how important the customer is!!!! read more

I scheduled for my water filter to be serviced nearly two weeks ago for an 8:30am appt. Waited about a 1.5 hours and no tech showed up, so when I called the office, a lady answers and says the tech called in sick. It would've been nice for them to tell me that! Then she transfers me to Lynette, who tells me that they normally don't schedule 8:30 appts-only by the hour and they would send someone out before noon. She kept telling me she's the only one who schedules appts, and she didn't have me in the book for 8:30, as if it was my mistake when it was scheduled upon by one of their employees. I requested a courtesy call in the future to let me know that their tech called in sick or if I can wait or reschedule for another time, and Lynette sarcastically retorts with "thank you for telling me how to do my job. I have 15 other people waiting."The tech ended up showing at 11:30 and was apologetic but didn't get to finish the service due to not having the proper tools on hand. Poor communication and customer service which seems to be a common theme with this business! read more

Just got back from this dealership...enjoyed chatting with Carl he is an awesome technician, and he gave me a few tips for sterilizing my softener. The staff was great, and the place was well organized...Culligan H.Q. should be proud, of the standard this company sets. I am in between service areas for Culligan....I went to this location, and service was "Great" price was "Great" ...I could have gone to Los Angeles county and paid more (which I have in the past) This is my go-to Culligan dealer for seal kits. I do "own" my softener...I noticed the bad reviews do seem to be about "exchange service" so please note that. Note: ownership is way cheaper than rental, but you have to lug the salt yourself. Thank You Baker St. Culligan....You Rock !! read more

Just cancelled my water delivery service with this company because of how incredibly rude the woman who answered the phone was. I asked to have my bill explained to me and told her I needed to do some math to see if I should continue service and she said "cancel if you want to". She then proceeded to tell me my family was drinking a lot of water and it would be expensive but I can cancel. I again said I would need to think about it and she AGAIN said I could call and cancel at anytime, rather than say something like "sure just let us know". It sounded like she wanted me to just cancel. At this point I told her to go ahead and just cancel service. She told me a technician would be to my house on the 12th and I need to "put the equipment outside for them to pick up". I told her I would not do that, they could come in and get it so I don't damage anything by moving it myself. The entire call she had a short, snippy, off putting tone to her voice like I was bothering her. I'll be taking my business elsewhere. Giving it two stars because my delivery driver was always pleasant. read more

Called them for help because the brand new system they installed was having issues connecting to the app and the Wi-Fi. The woman that answered was incredible short. Does not know how to trouble shoot equipment they sell and told me all technicians are booked for weeks maybe months. In short I'm screwed. So I threatened to stop payments and all of the sudden they have technicians available tomorrow. Update: they came and fixed it promptly read more

I signed up for a 2 year contract with delivery every other month. The cost was $38 per month for 2 bottles. Right after the 2 years were up my price increased over 10%. The price increase isn't why I cancelled it, I cancelled because they didn't send out anything telling me about the price increase. read more

By far the most unprofessional business I've ever encountered. Lynette, the one who answers the phone calls, is beyond clueless and rude. She has no idea how to handle complaints or issues. For over 3 months I've called about our system not working. She would tell me they can't come out because due to COVID they are short staffed. I would wait for them to come change out the tank and when they did, the problem persisted (low water pressure). Now the issue is I have hard water all month long. Something's not functioning, but they deny they are At fault. So who do I call to fix this issue? Just keep paying monthly and pray it works next time? When I signed up for service, I had a newborn in my arms and my kids were home. The salesman put down that two people live in the home. He blamed the issue on us running out due to me not telling him how many people live here. I have family pictures everywhere and kids in his presence. Why he signed me up for one tank??? No idea. I call the office and they say they are starting me on two tanks. I was due to receive a new tank on June 28, now it's on July 6...I told Lynette at the very least I want that credit, I'm done paying for service I'm not getting. She laughed and said I was ridiculous and she wasn't giving me credit for a week (it's actually over a week, it's actually been over 3 months but you don't see me crying about paying all that time and no service or help). I would not recommend this company under any circumstances. I rather wash myself in the lake than pay them another dime! read more

I contacted the Bakersfield branch in order to setup and appointment for my Culligan water softener that was purchased and installed by them in my home. I did not receive an appointment and was informed that they will call me back to set one up. A week later and they never called. I called them as a follow-up to setup a appointment and they inform me there are no appointments available. They are responsible for the customers in Kern county but it's clear they do not want to come out to this area and support the customers. I work on a military installation and will not recommend this branch or brand water softener for their terrible customer support. As a paying customer they make you feel like you are bothering them and they do not want your business. read more

For two month in a row now our scheduled delivery has not been upheld because they don't have enough water. Both times had to go to store to buy water to compensate. They never call or notify customers. They just charge you full price even if it is not your fault. Bad customer service if you ask me. First time I called they were three days late on delivery everyday same reason. They have no water. I would go with Nestle read more

Recently signed up for their tank exchange service. They even come out as far as Keene, which was a bit of a surprise. Both the sales and install service personnel were professional and helpful. My service is now up and running and I'm very happy with the soft water I'm now receiving. read more

At first the Culligan experience was great. The salesman was professional and informative. Installation went smooth and we had soft water. We liked it so much my wife and I both regularly recommended Culligan to our friends and family. I even told customers about it when I was out in the field as a outside sales person in Kern, SLO and Santa Barbara Counties. I recently was asked to move for work and called culligan about stopping service. They said I would be charged $200 for this. The people I sold my house to were interested in taking over lease for the tanks and equipment but Culligan said there would still be a $200 charge and the people taking it over would have to pay to start a new lease. Needless to say, after paying on time every month and all the positive feedback I have given, I will no longer use Culligan. I just moved to a new house and wont bother calling and setting up service. I feel un-valued as a loyal customer. Culligan lost at least 2 customers from this because the people who purchased my old house weren't impressed how they handled this either. read more

Don't use there service. They have came twice and still not fix. They will promise that they will work on saturday and want show up or call. I have taken two day time off from work and they still ask more and more. There service person are not capable to fix it. read more