i don't typically have any complaints. but i just took a drink & a large piece of plastic that the big jugs are made out of, i almost swallowed. read more

I am a happy customer. typically happy people don't write reviews because we are all busy, we have jobs. it's a job just living life and meeting each days expectations. however, I trusted Culligan mainly because I trusted the young salesman Ryan (?) who came to my house. I live way out in the middle of nowhere and have two dogs who keep me company. Muncie has a reputation, and honestly we have earned it. however, Culligan has not let me down. And the system functions beautifully. As advertised! Our water is very hard, our well is 209 feet deep. Delicious to drink, but it needs softening. I have been following Culligans regimen faithfully and 6 months after installation, no problems so far. read more

I had Culligan in San Diego CA,Olympia Washington, Las Vegas NV, which have been excellent and now in Indiana. Culligan of Muncie installed a high capacity reverse osmosis for my home. The installers put the intake water from the hot water line from my water heater. So, obviously my electric water bill would probably be higher than normal and causing the ro filter,membrane, and bladder in my tanks to go bad sooner. Also, i had a 20 gallon tank installed by culligan and there is no shutoff valve. I was going to buy a softener as well but decided to go elsewhere. I hope this is not a corporate trend and isolated to bad local management. Culligan name is all they have, hence my softener purchase elsewhere. There are more options out there now,more than ever. read more

Culligan - Water Purification Services Near Me - Muncie, Indiana

Horrible service top to bottom The better business department will be hearing from me. Once I purchased the service plan the service came to a halt. Prior to the service agreement when they charged me 200 bucks a pop they were Johnny on the spot. Not it takes months to get issues resolved and they reschedule or just don't show up. Con artist and clowns run the Muncie branch. How do you people look yourself in the mirror. Disgusting!! read more

My in-laws called Culligan out for service, first of all just a service call is $114! My in-laws are elderly, and we're told they needed a new system. Called someone else out and they fixed the problem for under $100. I go today and my father in law is on phone with Manager Jim and clearly upset, he hangs us and Jim calls back, I speak with him and he was completely rude and unprofessional. I told him I would bring a check and asked him if he was away of age discrimination due to comments he made, he then said I was threatening him and for me to come on over ti his office! Anyone in customer service should never speak to anyone this way! Completely rude and unprofessional read more

This place is a web of lies and mistakes!! My household received 2 24 packs of water in July, 2018. I live in the Chicago area and rent an apt. for my niece near Muncie, IN. My niece ordered this water under my name but claims she did not accept delivery of water. They told her it would have to be signed for, but they just set it outside of the front door. She said she called for it to be picked up. No one came; water stayed outside for 3 weeks. She said they quoted her 17.65. The collection amount is $38.65. I am here checking things out and I get hit with bills and collection notices over this. Filed a BBB complaint. Culligan stated the issue was resolved to them and me. Not so! I called the collection agency and the account is still open; am waiting to see what lie comes next. The person I talked to today was polite (hence 1 star*). This company is fradulent!! BEWARE!!!! Please use another water company!!!! read more