Matt Barton (Manager) hunted me down and stopped by. Glad he did!…read moreWe had bought an RO a couple yrs ago at Menards and had plumber install. Had trouble finding filters at 1st, then they stopped carrying the unit we had put in and filter prices went up. The last straw was it started to leak for some reason. Tried to find someone to install a new RO but wasn't able to get anyone out to do. I purchased another RO but it wouldn't fit under sink. Matt came out and went over the costs and what options we had as to where to put their unit. Their unit is a 4 filter system and they come out annually to change filters for a reasonable fee. Bob (his Dad) installed the unit in our pantry. He has a wealth of knowledge w/ all his yrs of experience. Need an RO? Call them...

From the owner: Clean water isn't a privilege -it's a necessity. While city filtration systems can reduce some…read moretoxins, they often fail to reduce certain chemicals and minerals. In fact, public water can contain up to 20% of a person's lead exposure. You can keep your water clean with help from Aerus of Springfield. We've been installing top-quality air and water purification systems since 1924.

Absolutely the worst business practices I have ever encountered. They change your money's owed at…read moretheir own liking. Then when Brooke the owners daughter admitted they were wrong and corrected our account the employees went right back to we were behind again for reasons that 3 different employees gave the different reasons. If your thinking of doing business with this company my advice is RUN. I'm a disabled veteran and if they can to it to us they will have no problem with doing it to anybody.

My parents' were out of the country on vacation, and I came to their house to take care of the…read moregarden. When I arrived with my two young children, I realized that their water system was not working. I called Aquality Solutions, and even though it was a Saturday, they came out to the house and had the system fixed within minutes. I was very impressed with their punctuality, expertise, and kindness.

Dustin Leverenz inspected the HVAC equipment in my recent's purchased condo today and gave me very…read moregood information. He was very polite and knowledgeable and answered many questions about my 21 year old system. He did not try to sell me anything. The service call was $89.95. His manner and professionalism did sell me on his company which I plan to use in the future. Thank you for a positive experience.

Update to November 20 review November 21, 2025…read moreToday I was contacted by Brandon at Mike Williams who said they wanted to make things right. He asked me what I thought was a fair price for the service and I named an amount that was in line with the typical prices I found during my internet searches. Without argument he agreed immediately and refunded me everything over that amount. A very substantial refund. Brandon was very nice and very helpful. It took a while and a lot of effort to reach the right person but Mike Williams made things right.

I have NEVER encountered such a poorly run operation. The technicians who come out are great, but…read morethe office staff is clueless. Took me four months of phone calls to iron out my bill. Now I am trying to get service schedule corrected. Need your prayers.

If you fall on hard times, can't pay for the service and return the equipment. They will sue you…read moreand take you to court for any balance. Almost no communication when service was cancelled and didn't really offer any communication after the fact. When asked what the balance was after equipment was returned they never called back or sent any mail out for a balance. Eventually was forgotten about until I was served at my home the attorney fees and court cost were more than double of what was actually owed. Pretty wild.

Jason our sales person was very knowledgeable about the different systems and gave us very detailed…read moreinformation on all of our options. We liked that he was not pushy-- just informative. The installer was also very knowledgeable and spent lots of time explaining everything. We are happy with our purchase.

Service man was very knowledgeable, friendly and helpful. I made sure the water softener is working…read morebefore he left and I understood how it worked.

Highly recommended. Excellent work and attention to detail. Pointed out the issue and explained…read morethe course of action to remedy the situation. Finished the project in a day, including digging, trenching, fittings, connections,etc. Hard working and dependable.

From the owner: Family owned and operated Plumbing/Piping company serving Central Illinois. 25+ years experience…read more Licensed, bonded and insured.

I didn't buy my water filter from a box store. I did my own research and made an educated…read morepurchase. Like I said in my first review, Culligan never upgraded our Culligan 15 year old 3 stage water filter. Technology is always advancing. As is my new 5 stage water filter.

We were notified a few days before our June delivery that the schedule was being changed and we…read morewouldn't get water for over a week due to a driver accident. Then they moved from monthly to every other month and as a result, we now have to wait 5 more weeks. We live 13 miles outside the city limits of Normal. I wouldn't recommend Culligan of Bloomington. They are unreliable.