We had them out for air duct cleaning but shortly after that the AC stopped working. We had an HVAC…read moreperson come out to take a look and the problem was that there was a lot of debris from the duct cleaning stuck in the filter. I am still giving a good review because they were very polite and professional and called me back to apologize for the oversight and also refunded the cost of the cleaning.

Every business can make a mistake, most would admit and fix their mess. With Drummond, however, you…read morewill be left to your own devices if anything goes wrong. My original review tells all about my wet adventures with this company, who left me a soaking wet carpet after their cleaning, and refused to fix it. Bottom line: unprofessional, serious issues with reliability and customer service, the worst I've seen. Do yourself a favor and take your business elsewhere - there are plenty of real professional carpet cleaners in town. I never had any trouble with carpet cleaners except for Drummond. Too much headache for a simple carpet cleaning. If you do hire Drummond, and suffer the consequences, be advised: they will bully you when you share your negative experience. Critical reviews are met with deranged "rebuttals", false accusations, legal threats, and made up stories that keep changing (examples found in each of their replies, in both my reviews). Those are relevant points that a prospective customer should be aware of. According to their book - it's always someone else's fault. The wet carpet they left was first blamed on my nonexistent neighbors on the nonexistent top floor (I kid you not), then a leak that never happened in my kitchen (give me a break!). First they made up a story about insurance (confusing me with another customer), now some story about a fan - what in the world are they talking about ? Almost two years after that ordeal, the owners decided to open that wound, and post another nasty reply to my (now 21 months old) review, hoping that I wouldn't push back - they were wrong. Once I answered, they started playing victim (typical bully tactic), complain about being "attacked", and try to lecture me about proper review etiquette... rich. Drummond, 1. I'm not the one attacking legitimate reviewers - you are attacking. 2. Your messages speak for themselves - you *are* rude. 3. Both my reviews reflect everything about my awful personal experience with your service and outrageous behavior. Since you insist, I will remind you: your botched cleaning job almost ruined my carpet, and cost me a lot of money and stress to fix. Much like you did to other customers that horrible week, you avoided phone calls, and when you cared to answer, you were rude and obnoxious. You didn't care one iota, when we, your customers, needed you the most and begged your help. I literally had to hire another company to fix after you. And now you complain that you don't get a stellar 5-star review ? You can deny all you want, keep fabricating stories about leaks/fans/unicorns, and leave angry replies. My review isn't going anywhere, nor has it ever been removed, contrary to your claim. Seriously, stop making stuff up - nobody buys it, it's not helping your case, your reputation, or your business. People pay hard earned money for your services. Take responsibility for your bad work, stop making up excuses, and don't harass customers who express their dissatisfaction. Do your job like you should, and you'll get excellent reviews. Keep doubling down on your fiascos, and your customers will run away, it's as simple as that. ______________ Drummond reply (June 3rd 2019): I have not been disrespectful to you! You are attacking not just me personally you are attacking the hundreds of legitimate people that left a review and calling them fake. A review is to describe a personal experience with a business but you choose to attack the owner and legitimate customers which shows your true intent. Also you never paid for the week of fan usage for your water leak and was refusing to return them. This is all I have to say about this as your review has been removed twice already for violating review policies! ______________ Drummond reply (June 2nd 2019): Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information! This review has been removed 2x for violating terms of website. ______________ Drummond reply (June 1st 2019): Like I stated before we left fans for a week for you which you refused to return because you had a water leak at your kitchen sink that flooded the carpet that had nothing to do with the carpet cleaning process. You would not return our carpet drying fans and had not used them because you were out of the state and you left this review after we had stated that you would be charged for the fans if they were not returned! After we got our fans back that is when you left this review that contains false information!

Great service, quick response time, super friendly staff! Would recommend them to anyone who needs…read morecarpet cleaning or restoration!

I called Fitzy's Steamatic out for a quick carpet cleaning, that was going to be quite the job…read more They came out, did a wonderful job, price was super reasonable, and service was professional and accommodating. I would recommend this cleaning service!

Just WOW! We normally use a higher priced competitor, but went with Pace Pro this time to clean a…read morefew high traffic rooms that had very old and heavy pet stains. The carpets look like NEW after Pace Pro! They got every stain out, were courteous and polite, moved heavy furniture around (then back), and the customer service support from Cassandra in the office was phenomenal! I can't recommend this company highly enough, and they are our new GO TO carpet cleaners from now on. They also have amazing coupons on their website.

PacePro is fantastic! Definitely professionals. They have cleaned our very old carpet 2x now and we…read morehave been extremely pleased both times. They even got rid of cat odors! They are a family- run business, experienced, knowledgeable, show up when they say they will, trustworthy. They explain what their process is and what your price options are very clearly. They are price competitive.

So appreciative of the thorough job these folks did for us! We were putting our house on the market…read moreand requested a deep cleaning before starting to show it. They did a fantastic job, brought in a whole crew and tackled the job super-efficiently (and believe me, it was filthy!). Worth every penny, and we are asking them back to help us to do a final clean after the movers take all our stuff out.

Not a good cleaning. Felt rushed ran into my apartment late and was harsh with all of my…read morebelongings. On phone talking A LOT.

They appear to be closed. we used them for years, but recently they have not shown up for two weeks…read morein a row and do not answer their phone. I'm guessing the've closed.

We've had Good Servants cleaning our house for a few months and they do an outstanding job. We…read morehave them coming once a week and the charge for our 3 bedroom, 1 bath two-story house is $75. They're very thorough and reliable. Highly recommended if you're looking for a house cleaning service.

The Green Team Ladies are great. Always cheerful and wear a mask. Our black stove shines when…read morethey are done. Counters are spotless. The toilet paper and paper towel origami always impresses us. Our white floors look great. Our house seems so "put together" when they leave and they are fast. No fooling around. We can't find dust anywhere.

Maria and her team have been cleaning our home for the past two years and always do a fantastic…read morejob. They are incredibly prompt and always arrive before we need to leave for the day. Our home is always quite messy before they arrive as we have four young children, but they always leave it in pristine condition. I especially appreciate now the automated scheduling and reminders that they have. Can't recommend RamClean enough!

I thought they were on the high end of fees but my item was picked up that same day. So I didn't…read morehave to call several times to get my item picked up.

We called last minute on Saturday to see if they could haul off junk from our storage unit clean…read moreout. Originally they said they could be there in 4 hours as they had a couple of other jobs. When one of those jobs changed, they called us back and said they could come right away! Woody and his helper were professional, friendly and very nice! We'd used The Mule when we moved from out of state in 2023!! We recommend highly! Will absolutely use them again!

Extreme Clean CU did an excellent job cleaning our carpets. Andrew Deem was on time, very…read morepersonable and worked very efficiently being careful of walls and furniture. Highest possible recommendation.

Andrew Deem does great work. He has a pleasant and professional personality. He goes above and…read morebeyond to ensure the customer is happy with the service he provides. My couch and ottoman look brand new again. He even twisted a leg on my couch back to its original position. If you need carpets or furniture cleaned I highly recommend this company. He will text you a reminder the day before your appointment, which is important in today's busy lifestyles.