I was referred to Turner's Carpet Cleaning by Merry Maids, who evidently now uses Turner's as it's sub contractor. I was assured that Turner's would do a job every bit as good as Kleen Rite or any other professional carpet cleaner. Since Merry Maids, for Turner's, underbid Kleen Rite by a considerable amount, I decided to give them a try.
Scott arrived on time, and while I understand that personality doesn't necessarily represent competence, Scott was twitchy and made me uncomfortable from the get go. We reviewed the carpets that needed to be cleaned, and I pointed out special attention spots where there were stains or where the dog sleeps and so there would be lots of hair. I specifically asked that he get the stairs well, and get under our bed.
Before he began cleaning, he tried three times to persuade me to get deodorizer for the carpets. While it is true that we have pets, it's also true that people come into our house and can't tell we have pets until the pets show up to say hi (unless I've not vacuumed or swept the front hall anyway). I was more than a little put off by this pressure. He finally accepted that I would not be ordering additional services.
Scott appeared efficient, and got the job "done" in good time. But he didn't get all the spots. In fact, once the carpet dried, I discovered he hardly got any of the spots. He left the heavy traffic areas looking just the way they did when he arrived. And the stairs and under the bed both still had tons of fur.
To add insult to injury, when he talked to my husband, he kept touching him -- which made my husband more than a little bit uncomfortable. It's so not appropriate!
I complained about the many spots and the fur, and he came back out to re do the carpets. He admitted that he had not pre-vacuumed the first time, and agreed to do that this time. I'm not entirely sure he did, since it didn't involve a different machine.
I will update this to reflect whether or not his second try yields clean carpets. They're still wet now.
-- edited to add:
While Scott did get the fur, and he did reduce the number of spots, he left the large ones in the upstairs hall unchanged, and several in the dining room. I wish I could believe that they remain because they're just too set in and too old, but his diligence with spot removal doesn't leave me with confidence.
Next time, I'm calling Kleen Rite. read more
