CubeSmart Self Storage

4.0 (12 reviews)

Self Storage, Packing Supplies

Closed • 9:30 am - 6:00 pm

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CubeSmart Self Storage - Cubesmart - Self Storage Near Me - Staten Island, New York

CubeSmart Self Storage - Self Storage Near Me - Staten Island, New York

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Wifi D.

110

1 year ago

I wouldn't recommend anyone to use this place, they sneak on rent increases and have rat infestation if you want to protect your belongings don't use this place. I found rat droppings in my baby stroller and car seat, management is unprofessional and not very understanding. They are just hungry for money and don't care about customer relations. I fell behind a month on payments and they clipped my lock and now threatening to auction off my belongings. read more

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Laura J.

Elite 24

146

144

160

7 years ago

Although moving and transporting personal items can be stressful, I always have a great experience at this particular location. Today I had to open a Second storage unit due to unforeseen circumstances. When I arrived Jennifer and Malika were very warm and inviting. They went through the paper work quickly and precisely, and answered any questions that I had. Not only are they knowledgeable, they are customer services oriented. While waiting in the office I observed them both answer phones and deal with customers, I thought that they were just nice to me ... turns out they are awesome and genuinely nice people. Thanks for setting the tone for what true customer service looks like! It's greatly appreciate it always read more

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Ramon C.

3 years ago

Great service at the CubeSmart at 2990 Cropsey Avenue very helpful staff Nanette and Lilia.

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Victoria R.

9 years ago

Rip off! Go elsewhere. Don't believe what you see online once you get a place here after six months they raise the price they jack up the prices with taxes and insurance . Fees are excessive!!!! Manager thanks for responding. You ask for my information supposedly to meet my satisfaction. I don't think so. Cubesmart contract states you retain your rights to cancel my contract for any reason. That means this review .And what would I do with my stuff? How about if you guys do right by all the people paying excess storage fees. It's hard enough when people lose their homes due to illness, loss of job, or divorce and then are forced to downsize and only be able to keep the bare essentials while trying to get on their feet. read more

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Dana J.

Victoria, we are very sorry to read this, and sorry to hear you feel…

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Pauline R.

176

178

11 years ago

Thanks to Ms. Fox.. I didn't feel like I was renting a storage.. More I was gaining a closet off my extended Living room. Ms. Fox was extremely knowable and made the rental process go very smoothly. She answered all my questions and made me feel as if I was at home. Ms. Fox also emailed me my rental agreement and assisted me in setting up auto pay so that I won't have a problem if there was a delay in payment. The best part is Cube Smart is located a few blocks from my house. There are so many options at Cube Smart .. as i need to charge my wheelchair and I have the option of having electricity in my unit. (fee's apply) (Un heard of with other storage places) There is also a truck that can be rented..for a nominal cost. read more

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Allison C.

11 years ago

Called in to make a payment for a friend and the low life working at the front desk stole my credit card information- I live in a different state and they were able to tell the fraud charges originated there. TAKE YOUR BUSINESS ELSEWHERE. Filing a complaint through my attorney with Visa MC regulations. read more

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Michael D.

10 years ago

This was my first time with Cube smart, and admittedly, I was reticent about using them. BUT Jennifer Fox and her team turned me around! She was thorough in her explanation, and extremely knowledgeable and helpful in determining the right-sized unit for me. The entire staff is friendly, and genuinely concerned with making your experience great! Kudos to CubeSmart--you've got a good team on Staten Island! read more

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Thomas S.

9 years ago

Great storage. Clean. Safe. Helpful staff. Climate control a major plus. Easily accessible and very affordable. read more

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Erika V.

11 years ago

As soon as I stepped into the office of the Cube Smart facility (Staten Island) I was overcome with a smell of fresh cut flowers and two of the most professional ladies I have ever met. I sat with Nicole the Manager and she was extremely informative and helped me choose the best unit for my needs and my budget. My initial experience was so positive that I immediately knew I was going to rent a Unit from your company before I even looked at them. Please keep up the good work ...your customer service is amazing and your facility is very clean. read more

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John S.

10 years ago

Came in today and reserved a room with Jennifer. She was extremely knowledgeable and helped us with picking the right storage space for our needs. She was very patient and we didn't feel pressured into anything. I recommend anyone looking for a storage space to come here and see Jennifer. read more

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Trish A.

132

10 years ago

CUBE SMART is the best storage facility I have ever seen. The staff was super friendlh and helpful whether on the phone or at the facility especially Jennifer. The facility is clean and secure. I accidentally didn't lock my storage unit and they called me immediately to notify me. They have a code to get into the facility that you can even drive into. I will definitely be using Cube Smart again and would recommend it to anyone. read more

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Jose C.

10 years ago

Very friendly and courteous staff, Jennifer helped us with all our questions and was able to answer all and even suggested a few things, also was a plus with the fact that you can actually use their moving truck, setup was easy....will definitely be recommending them to any of my family or friends who need a storage space, their prices can not be beat either! read more

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More info about CubeSmart Self Storage

3131 Richmond Ter
Staten Island, NY 10303
Arlington
Directions
(855) 996-1257
Call Now
Visit Website
https://www.cubesmart.com

Payment methods

Does CubeSmart Self Storage take credit cards?

Yes, CubeSmart Self Storage takes credit cards.

Outdoor Amenities

Does CubeSmart Self Storage have parking?

Yes, CubeSmart Self Storage has parking options.

From the Business

Specialties

CubeSmart Self Storage of Staten Island, NY offers affordable self storage with premium amenities. Our 3131 Richmond Ter location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

History

Established in 2004.

CubeSmart is a self-administered and self-managed real estate investment trust. The Company's self-storage properties are designed to offer affordable, easily accessible, and, in most locations, climate-controlled storage space for residential and commercial customers.

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Review Highlights - CubeSmart Self Storage

“This was my first time with Cube smart, and admittedly, I was reticent about using them.”

Mentioned in 3 reviews

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From the owner: Store your belongings at Extra Space Storage on 2604 Richmond Ter in Staten Island, NY today. Our…read morelarge selection of storage units, drive up access, drive up units, climate controlled units, exceptional security, ADA compliant, covered drive isles, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

U-Haul Moving & Storage of Port Richmond

2.2

(9 reviews)

Brand new storage facility, very clean. I rented a room and was very pleased with the quality…read more People were very friendly!

I was doing renovations and needed some storage. I used u boxes in the past they worked well…read more I ordered two u boxes they rent at $99 a month for each one. I managed to fill one. The other was empty. At some point I called to see if I could return the unused one and I was told no they had to be returned together. So I ended up pay about $500 for something I didn't need Additionally when you call the location you never know whether your getting the local franchise versus the national 800 number. The guys that drop off and pick the u boxes where great.

Storage King USA

3.7

(6 reviews)

Israel was so helpful in helping me choose a unit to suit my needs. Thank you for making the…read moreexperience simple and quick!

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3.6

(17 reviews)

I have come to this facility four times this week and no one is ever in the office. I called for…read moretoday's office hours and was told that they cannot guarantee there will be an employee present during office hours. On any day. There is a number to call which ultimately leads to a property manager who NEVER calls back. If you beep your lock clipped, they only help you once a month. I had to pay for a locksmith. The employee today showed up 20 minutes late. There were 4 customers total who needed help and two left of frustration. Horrid customer service. Store here at your own risk.

Their price and availability fit my needs at the time…read more Pros: concrete floors and open late. 9pm Cons: so hard to find and employee in the office. 95% of the time the office is empty and locked and no one ever answers the phone number listed on the door They do have carts, but no control over them. Customers leave them all over the facility and take as many as they want, oh wait seems there are only four for the property. The carts are in bad condition and falling apart. Elevators are smaller than most other places and have issues working. "Getting stuck in the elevator and the call bell not working, the control panel in the elevator flopping open exposing everything, maybe that was causing the elevator not to work properly. How many times did it not work???? Oh wait call but didn't work and when it finally responded, no one in the office or answering the number on the front door. And yet they complained that i left after the closing time!!! One more thing. I understand their idea of security, but having to type in your access code at the front gate and then each and every time you need to use the elevator os utterly ridiculous when there is no security at this site!!!!

urBin Smart Storage & Moving

5.0

(24 reviews)

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

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Storage Post Self Storage

4.2

(5 reviews)

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Went in today and it's usually a hand time, but today Jawad made it an exhausting terrible…read moreexperience!!! I spoke with a supervisor on Saturday. We made a plan. This guy telling me things that are certainly incorrect and he is very rude. Not to mention it took him 20+ minutes to open the door with another customer also waiting outside.... HORRIBLE

White Glove Moving & Storage

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(488 reviews)

5 star experience all around - Ronnie initially came to give an assessment before moving day, the…read moreteam in the office quickly followed up to confirm the details . Stone and his team of experts were amazing the day of the move . They were all very professional and polite and quick! They finished early and ensured that everything was satisfactory before completion. Truly a white glove experience.

Stone and his team were great at moving us. Very efficient and friendly. Smoothly moved us from old…read moreplage to new with a 4 man team.

StorageBlue

3.8

(10 reviews)

Moving to this facility was the best decision. Blanca the manager and all the other people here…read morewere so helpful and happy to help me with all my needs and questions. They really go above and beyond. I definitely recommend this place because the facility is clean and the people are so helpful and thorough. They know what you need and they make sure it gets done correctly. They explain everything to you and make sure you understand. I am so happy.

Needed lock assistant and the Manager Jessie was more than helpful in removing my stress in getting…read morethis done. So grateful! Marjorie

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4.7

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Incredibly efficient and friendly. Took half the time quoted and asked where everything should go…read more Absolutely recommend.

I think 5 star reviews on yelp are fake. First time with vector it was WORST experience. Vector…read moreoffice staff were very kind and gave us the best quotes it's just the actual people who stuff that were worst. We have moved multiple times in east cost always use the same mover from NY. This time thought of trying a NJ based mover. Here are the issues 1.Lack of professional behavior. They came inside saw that entryway table had a few bills picked them up asked me which currency it is. 2. One of the kitchen packers opens lid of my spice box (I had leaves and chillies puts his nose in sniffs and asks what is it? 3. Packed every little thing in white wrapper so unpacking was hell. Single stainless steel spoon wrapped in 4 layers of packing . 4. Who does this .packing open can of bleach with groceries. While unpacking I saw white dust thought its paint once I hit end of box it was bleach so ended up throwing everything from that box. Which professional mover does that 5. Random packing. I had very organized closet but they picked random items and packed in diff boxes so i had box with sweaters pillow covers photo frames and belts all from diff parts of closet. LASTLY we were given pricing we paid that by bill and paid $800 extra over that without receipt as they demanded that they packed box. When vector gave me a quote it included 10 medium boxes $20 per box but the guys packed everything with white wrapper in kitten not one but 4 sheets and increased boxes packed to 30 , unethically charging us for small boxes stuffed with white paper. Please note it was a very painful experience and no one deserves this kind of billing or nonsense

U-Haul Neighborhood Dealer

5.0

(1 review)

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18 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Joie Y.

10 years ago

A job well done to Ms. Jennifer Fox & Mr. Anthony Mustacchio. My first encounter with Cubesmart Staten Island was over the phone and Mr. Anthony answered my questions, was informative, professional and friendly. When I visited the location for more information, Mr. Anthony outlined the details for the available storage units and made recommendations that would meet my storage needs. The day I arrived to rent the selected unit and place my belongings on site Ms. Jennifer was professional & efficient. Both Mr. Mustacchio & Ms. Fox delivered a high level of customer service. What made this experience a WOW (Wonderful Office Workers) was what happened a few days later. I had to move a large piece of furniture and would need to use the Cubesmart truck to transport the furniture. As I mentioned, the location where I rented the storage unit is in Staten Island, my furniture was in Brooklyn. This presented a significant challenge as I was informed that the onsite moving truck is no longer allowed out of Staten Island. The reasons why were clearly and politely explained. I however pleaded my case. I asked to speak with the store manager and the general manager. Ms. Jennifer Fox took everything into consideration and delivered stellar customer service. An exception was approved and arrangement were made for my use of the truck. I was able to transport and place my furniture all thanks to the WOW (Wonderful Office Workers) service at Cubesmart Staten Island. A wonderful, positive experience. Renting storage here is a pleasure. WOW (Wonderful Office Workers) make it a WIN-WIN for all!!! Way to go Ms. Fox & Mr. Mustacchio, keep up the good work!!! read more

John B.

10 years ago

The staff at this location is great. I went to a few spots on the island and cubesmart was best. The office is clean and comfortable. First my wife and I met with Jennifer she was informative and patient. She even offered us coffee very sweet young lady. she showed us sizes and recommended climate control which was key for my wife because she has art. We were going to get a smaller unit but she showed us a better size so our stuff would not be packed to the front and we could get around without having to move everything out each time. She knows her stuff glad we went with the bigger size. The building is also very clean and you can drive in. Big plus ! Prices are a bit high but worth it. You get much more for a few extra bucks. We met Anthony the day we moved in he was extremely helpful and funny.They made a hard time for us easier. Thanks guys I recommend read more

Emanuel A.

10 years ago

I live in Brooklyn and was looking for a place to store some furniture. Everywhere in Brooklyn was to expensive. I was referred to cube smart on Staten Island by a friend. Couldn't be happier. When I arrived first thing early morning, manager Jennifer fox took great care of me. I wasn't even expecting to pay what I payed. I saved almost half the price that Brooklyn was charging. Not only that but Jennifer couldn't been so nice and helpful. She went out of her way with a smile to show me around and making sure she took care of any questions I had and she showed me around. She made sure I was very satisfied before I left. I would give Jennifer fox a 5 star raiding for her customer service and I recommend who ever to her. Thank you Jennifer fox I am a happy custumer and will send other ppl who need space to you. read more

Paul K.

9 years ago

Jennifer and the team at the SI CubeSmart where great and so helpful. Jennifer showed me the different options on storage space sizes and helped me in the middle of my move-in to move up a size when I suddenly realized my storage needs needed a quick reality check. The place is super clean and with the drive-thru capabilities of the space it was really easy to drive my truck in, unload and drive straight out without having to turn the truck around or back out. Also I made a newbie mistake with locking my unit and they called me that evening informing me I needed to return and how to correctly lock the unit. That is real service. read more

Marissa H.

10 years ago

I can't express how clean everything was.....the office, warehouse and even elevators!! I am so iffy on storage due to horrible experiences in the past. However, the GM, Jennifer, was so wonderful and addressed all my concerns even before I asked them. I highly recommend this place and definitely speaking with Jennifer. She went above and beyond and I am so thankful for her!! More employees should have there same customer service as she did!!! My husband and I are extremely pleased and felt so "at home" when we came in yesterday....thank you Jennifer!! read more

Ravi I.

11 years ago

Jennifer Fox and Nicole Butler are two of the best managers ever. Anything I need they are quick to help and do whatever is in their power to help me out. Being a DJ, I am constantly in and out of CubeSmart at all hours of the day and night. I know I can rely on Jennifer and Nicole to help me with anything that may happen. I love this place. read more

Saundra K.

10 years ago

I worked with Jennifer at CUBESMART and was very satisfied. She was very helpful and knowledgeable about the facility and what size I would need. She not only signed me up for a storage facility, she also showed me around the facility, worked with me to show me how to get around the facility and find my storage. read more

Leelee S.

2 years ago

very rude disrespectful management loyal customers mean shit to them they treated me like garbage nos me n my other family members will be removing out things they just lost 4 customers that was there for 5 years new management is so unprofessional wish they never changed. Hope u don't end up in this storage. read more

Divvy ..

10 years ago

DIVVY is a proud member of CubeSmart. Jennifer and the CubeSmart team are amazing and always professional. Their facility is spacious, clean and extremely modern. They offer more than just your typical storage facilities, with their climate controlled units, office space and even WiFi. Highly Recommended!! read more

Shameen B.

10 years ago

Good self storage place . Staff is very friendly and helpful. Clean facility and storage place . Would recommend this place to everyone who needs to store their belongings . read more

Crystal H.

10 years ago

The best service I ever had Anthony is the best not only is he smart helpful he also funny clean place nice size units I would recommend to all who needs a storage unit read more

Sarah A.

10 years ago

Excellent staff, super clean and I Always feel safe. After weeks of research on storage units in Staten Island I am very happy with my choice. read more

Florina J.

10 years ago

CubeSmart is a great place for storage. The service has been great, clean property and accessibility. Jennifer is . . .just awesome!

Matteo F.

9 years ago

They always keep you informed on what's going on and the costumer service there is a great help!

Michael G.

11 years ago

Personable and helpful staff. Place is clean and accessible. Reasonably priced.

Elvis A.

9 years ago

They went out of there way to provide me with excellent service. Thanks again.

Jaye M.

162

10 years ago

Very accommodating, efficient, available, and willing to go the extra mile.

Erika V.

10 years ago

Excellent customer service. Clean and reliable. No wait, no hassle.

CubeSmart Self Storage - selfstorage - Updated August 2026

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