I've been with SmartStop Storage in Royal Palm Beach for 13 years, and I can confidently say the…read moreservice and pricing have gone downhill. I'm currently paying $194 a month for a 5x10 unit, while new customers are being offered the exact same size for around $100. Loyalty clearly means nothing here -- long-term customers get punished instead of appreciated. On top of that, the facility has no carts or equipment to help you move items. When I asked about it, I was told that "people put them in their lockers and there's nothing they can do." So basically, you're on your own. If you're thinking about moving in, stay away. Between the overpriced units and the lack of basic moving assistance, this place is not worth it.

I opened a unit here 3 years ago, at that time it was close to home and the place was clean and…read moresecure. This week, I drove the now 30 min drive 3 times in 3 days and couldn't get to my unit because BOTH elevators were out of service. Not to mention the fact that over the course of 3 years the rent on my unit has more than doubled including two increases this year. The people running this place are greedy, incompetent, lazy, and have zero customer service. I wouldn't recommend this place to anyone. STAY AWAY!!!!

Please stay clear of this facility! The elevator breaks often...this time it's been 3…read moreweeks...Representatives say " it's not our fault, it is what it is and I don't know when it will be fixed". Terrible service! Rent somewhere else. It deserves a ZERO rating!

If I could give zero as a review I would. After being on auto pay for my units and paid July 1,2023…read morefor the month they drilled out my locks. I have asked for a supervisor to call me with no response. I found the locks off my unit on July 10. It's been one week and no one from the corporate office has returned my call. Do not use them, it is an old, dirty and No customer service from the location at 330 Business Pkwy Royal Palm Beach.

Will mislead you with upfront rate then jack the rent by a third a few months in. TOTAL SCAM DO NOT…read moreDO BUSINESS HERE.

It was our first time with Extra space storage and our First was great awesome service Alexandra ,…read moreshe was working in office alone , and she are very patient, and super helpful.., and get everyone taken care of ...

Here's an important update on my last review. During a big move like ours, issues came out like…read morelost pieces or damage to a drawer. We called Nick the business owner and he sent William to repair and restore the damaged furniture. His service after the move is awesome, you can tell that customer satisfaction is very important to him, very rare nowadays. Impressive!!

Experienced a great move today! The movers were very polite and moved QUICKLY! Arrived in the…read moremorning and were done before noon. The pricing was very reasonable and affordable. I highly recommend and will definitely use them again!

dirty facility, poor security, extremely poor customer service. think twice before renting a unit…read morehere, there are much better facilities in the area

Kela was very Professional, explained everything with detail and very nice…read more Kudos to her

Make sure you call to make a reservation to speak to your property manager. Units are clean. I…read morewouldn't say it's a good value cause every six months the price goes up. I just switched my unit to a smaller one because the price went up $40 in a year and a half.

Good afternoon Mr. Lopez,…read more With over 35 years of experience in the hospitality industry, I have never encountered a more professional and caring team than Roberto Sanchez and his team. From their arrival in professional attire, introducing themselves, shaking our hands, to the entire move-in and move-out process, their service was outstanding. Their sole focus was providing the highest level of customer service, and they consistently checked in to ensure our happiness and satisfaction. I would like to extend my congratulations to you on your exceptional team under Roberto's leadership. He is compassionate and proud to work for your company. I have likely shared my positive experience with at least ten individuals, recommending Good Greek and asking for Roberto and his team.

This place is the biggest rip off scam. The old bait and switch they send one guy to do the job…read moreand then when the day shows up and you sign a contract that says that you paid for everything they try to add on extra fees and charges the day the moving day arrives. I also don't understand why three men who don't speak. English showed up. stole my TV.,and my ferragamo shoes , oh, and they left the microwave in the bedroom closet because they don't know how to read the move,. Escobar gave me his phone number and it says he has a warrant out for his arrest on Google. I wonder if you guys do background checks cause when I called the office you told me to just sue you. You didn't know what to tell me they even took the dishwashing soap, and detergent. They're supposed to unpack you cause you pay for it upfront but when you get there, they try to get more money out of you. My elderly parents picked up on their scam and told them to leave but not after we realized they stole my 65 inch TV but when I called the office, April said said "she asked them they didn't do it ,sue me she says ". I said where's the contract I signed. I only signed the estimate with the original guy not the criminals that showed up to do the job and Steal. I'm sure she's heard this before. I left a picture of the microwave that was put in my bedroom closet. Clearly the person that put it there didn't know how to read. They stole my IPL laser machine. I put it in the apartment before I got there. I didn't know that anyone would know what it was. They know It makes money if they sell it on the black market. Disgusting. South Florida scammers the IPL laser machine has been in my new apartment for four days so someone also came and went through my parents pill bottles and left pills strewn out all over the floor.I've never felt so violated in my life List of belongings these scumbag stole from me 1full size led mirror 165 inch tv Box of luxury shoes 2boxes of high end clothes. Definitely reporting them to the better Bureau and anyone else who thinks this is a credible reputable company they're downright criminal Just read an article local in the Palm beach county post good Greek movers were sued , and they are fighting to keep a lawsuit off the Internet. Well now they're gonna have another lawsuit. You better get a lawyer lady cause I'm about to expose the corruption and price gauging on lots of people in south Florida especially the elderly,the amount of belongings that was stolen has reached felony status lady. I thought a retired police officer owned your business. He's in for a rude awakening. Probably no clue what's going on. Btw my names not Hilda ,you get so many complaints about stealing that you probably think I'm someone else. Last 3 reviews in the last 30 days are about broken furniture and price gauging,and stealing personal belongings!!!!!!!!! I heard an ex cop owns this company!!!! I don't know how this place can call themselves verified. They don't even know how to pack. They put one thing in a box. I'm still unpacking five days later. I had to hire somebody else to finish the job negligent and incompetent on every level.!!!! Should be called ""good grief moving and storage "!!!!! The next 2 glowing reviews with 4 stars were posted by someone affiliated w "good grief moving storage ". Not to bright April. Considering you tried to have a fake lawyer remove the lawsuit from the newspaper.

My family and I moved our belongings into CubeSmart during the height of the 2020 COVID19 pandemic…read moreand we haven't had a bad experience yet. In fact, we have since added not one, not two, not three, but four separate units over the years. We have since been able to downsize our units down to only three. Anytime we are running behind on rent they have been more than accommodating with us by allowing us to pay a few days, if not a week, late, late fees applicable. The staff is nothing if not the most friendly around. I couldn't recommend this locationany more than I already have. We recently moved from Palm Beach County to Saint Lucie County and have decided to keep our units here because of the professionalism and friendliness of the management and staff. Thank you for always being willing to work us anytime we needed the help or accommodations.

Avoid this place. The rents are over priced. Go to extra self storage down the road. Almost half…read morethe price. I moved my stuff out and they still bullied me for 3 days rent 36.00!

This isn't a moving company, they rent plastic moving boxes. It comes out cheaper than buying…read morecardboard moving boxes, and it's delivered to your door and picked up when you are done. It's like Frogbox or Bungobox, but it's locally owed and family owned and operated. The boxes are stronger than cardboard, don't require any tape and don't get soggy and fall apart in the rain like cardboard. I'll never go back to cardboard again!

From the owner: Elf Moving Boxes is a great service for local residential and commercial moves in and around the…read morePalm Beach, Martin, and Broward counties. We rent Plastic Moving Boxes as a more cost effective and GREEN alternative to cardboard. Simply order the quantity of boxes needed. We'll drop them off at your current location, you pack and move them, and we pick them up at your new address. As simple as that. There is no need to 'hunt down' mismatch cardboard boxes. All of our boxes hold 100lbs each and stack perfectly with each other to make the moving process much less stressful. We also carry a full line of packing supplies such as bubble wrap, packing paper, moving blankets, and lifting straps at incredibly competitive prices. We'd love to hear from you. Elf Boxes, Moving made simple..