I wondered up on this place today and had a conversation with Monica. We talked about storage…read moreoptions of course. Well, having a fairly short conversation with her I learned how much pride she takes in her position. She is very kind. She is also extremely knowledgeable. When I do need a storage unit, it will be wherever Monica is working. As I type that is at is this storage location. Monica will give you storage and throw in hospitality as an added bonus.

Tonya the manager was remarkable. She took the time out to help us solve discrepancies with…read morecustomer service.

I went into the office to rent a storage unit. I had the pleasure of speaking to Brandy. I told her…read morewhat I needed and she walked me out into the storage units. We looked at different options and she went over pricing. With her help, and my needs for what I had to store, we made a decision on the correct unit. She was very patient and was able to answer all of my questions. She is a great asset to her employer. Thank you

I don't normally put negativity on FB OR IG but people need to be aware and stay clear of public…read morestorage @ 3125 dickerson pike, Nashville TN 47307. My son and his girlfriend rented a unit for 2 months. It is rented through today and is completely cleaned out. They have charged him $125 dollars on two different occasions this week for clean out fees when the unit is cleaned out. We rented from them 4 years ago and they did the same thing. Do yourself a favor and save your grief and bank account and steer clear of this location. Thanks for listening, Marcy Sanders

Great location in East Nashville. The Facility is very clean and offer many options for making your…read moremove easier. The prices are average for storage units in Nashville. The hours are a little hazy. I did assume with it being open 24 hours that it was in the cost of the unit. But, later found out there are extra charges to get access after hours. It's an Old building that someone told me used to be a bank. But, looks more like an old school or church. Which, late at night can be spooky.. Lol! Please don't watch the cameras. I pretty sure I look like I'm in a scenario from a horrible movie. It also has bathrooms that are accessible at all times. Now, that's a true gem in Nashville

Excellent experience. The space was bright and clean, and my stuff was there for 1.5 years with no…read moreissues. I really appreciate the dollies and other moving equipment they have available. The docks that you can pull up to are very convenient, as is the ability to rent a Uhaul right there!

7 hours ago New Stop…read morecalling corporate about the 512 26th Ave N (off Charlotte Ave) in Nashville, TN location and send a complaint to the Tennessee Attorney General's office https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html . I moved out of Extra Space Storage on Saturday, and the experience was terrible. The closest elevator, which, according to reviews has been out for months and they've done nothing about it, the elevator to my unit on the fourth floor was out of order, so everyone had to use one faraway elevator. That was not properly communicated ahead of time, and it made the move take twice as long as it should have. Because of that extra time and extensive walking, I had to pay around $400 to $450 more in moving costs. My veteran father was there helping me, but the walk was too far for him physically, so he had to sit outside in a chair because he could not keep walking back and forth. My 3-year-old granddaughter was also with me, and when the leasing agent left for an extended time without unlocking the bathroom, we had to go across the street to the fire station just to use the restroom. I emailed corporate and got no response, and I was told they are not going to do anything. This location should be held accountable for the inconvenience and cost they caused. I'm leaving this review so other people know not to just keep contacting corporate, but to also report issues to the Tennessee Attorney General's office.

Horrible location. Elevator accessing our unit has been broken for six months. Asked office…read moreattendant three weeks ago when it would be fixed and said "working on it an done this week". Asked again today (still not working) and said they were waiting on state inspection, should be "this week". Beware of intro offers, your rent will double once expired.

I had a wonderful experience purchasing my storage unit here today. I was received a warm greeting…read moreby the general manager, Secoya, and he proceeded to help me find what was the best unit for my needs. He knew that cost was important to me as well an easily accessible unit. I was pleased with the unit and the price I paid. He really wanted help me and it showed. This is my third time using this storage unit over the past 8 years and I feel they provide a great service.

There is no 24 hour emergency number ! You can enter in the gates before closing time, but if…read moreyou're inside and don't get out before 9pm, you're stuck inside and YOU CAN NOT GET OUT ! I'm literally writing this review as I'm stuck behind the gate. No pressure plate / sensor along with the code to make it work. Nope, just no chance of exiting period. Police officer rolled up and said this happens at least once a week. No surprise there. And do you think I was told about this...NOPE. Today is my first day storing my things here and I already regret everything about it. And they don't tell you beforehand or during that ALL SALES ARE FINAL, (three months rent up front of course, how convenient) To say that I'm sure this is a common occurrence and that they've got your money and could care less I'm sure sums up their business model. Save your money and go else where. This is a huge safety concern, inconvenience and down right unusual practice for a storage facility. I'd give it 0 stars.

Top class storage facility. Management is fantastic. I've rented over 20 units over the years, at…read moremany different locations... the service at StorPlace far exceeds any where else I've been.

I have to admit that I never thought that I would be renting a storage unit but between the…read morerenovations of my home and all the excess marketing materials for my job and projects, I needed one fast or my loft was going to resemble an episode of hoarders. I chose this location due to the close proximity to my home and overall convenience. I became a bit frustrated when I initially called in for some information on pricing and availability of units, the lady who answered was friendly but I never received a call back from the manager as she promised. Since I needed a unit immediately, I popped by the office a few days later and was offered great customer service, clear information on pricing and policies, and made a $10 deposit on a 10X10 unit. I pay around $115 for a 3rd floor unit (no heating/ac) which also allows for package and shipment deliveries and access to the facility from 9am - 9pm. If you opt to pay another $10 a month, you can have access for 24/7 too. The nice thing about this place is you don't have to commit to any complicated contracts as it is billed monthly. Easy breezy! You pay a $25 administrative fee when you commit to renting but this also includes a lock with 3 sets of keys. Overall, this location appears safe and accommodating which are pretty much my basic requirements for a storage unit. TIP: They sell boxes here. Oodles of them. TIP: Check out their website for any special promotions or deals! I was able to save $5 a month due to doing a little research! Every dollar counts, right?

this storage is invested with rats...they didn't even tell the customer and expected the customers…read moreto stay and give a notice when the items in storage was being destroyed from the rats please stay away from this storage they even have dead rats outside of the storage units

BEWARE BEWARE BEWARE Highly not recommended. I didn't have this storage for a whole month and…read moresomeone stole a lot of items out of my storage several times and nothing is done about it. PLEASE find somewhere other than this place to store your belongings. Just because you have insurance does not mean your in the safe/protected zone. This is definitely an inside job. The police is aware.