This new facility on Hermitage rd is nice HOWEVER the management is lacking! We were stuck in the elevator 45 min. We pressed alarm 3 different times...15 Mon apart...no help came. Luckily a customer heard it, called 911 for fire dept.! No manager was on duty, employee called out sick...and manager was not even aware it was unmanned. On a Friday midday.
Another manager from another location came to make sure we were ok....after fire department was dispatched! Had the customer not helped us , no telling how long we'd been there
. I've asked for a free or reduced fee for this fiasco...nothing...not even a reply! Crappy management in my opinion. read more