The store manager and guys here are just the sweetest! The facilities are new and clean and you can…read morereserve their truck anytime you need, which is a HUGE plus if you have sedans like my husband and I. The location is great. We can easily swing by coming on and off the highway. The price of this place was competitive with others in the area as well.

Great self storage facility! Staff is extremely friendly and helpful. Units are clean with easy…read moreaccess. Also offer a free truck to use for move in. Would use this facility again in the future.

had a bit of a hard time accessing the actual building where the unit was as they neglected to give…read moreus the code to get in, and we didn't know that if you get through the gate during business hours and attempt to leave AFTER business hours, the gate doesn't open!!!! We were literally trapped at the facility until a very nice woman from across the street at another Public Storage location came over and moved the gate for us. We picked up our USC student's belongings in our small 5x5 unit only to find dead water bugs everywhere, in the hallway of the building and in her unit as well. She was freaked out and threw many of the items away. We have since cancelled the unit and will try to find another one at the end of this school year and hopefully not have the same issues. PS the rate of $30 a month went to $42 a month in only 4 months of having the unit

Worst storage experience ever! Had my daughters college dorm items stored for the summer in an…read more"interior" room with A/C. Yes we did not pay for their overpriced insurance which had I purchased would've denied the claim anyway. We go to empty the room yesterday and they had a roof leak that destroyed all of my daughters personal property including a $300 orthopedic dog bed for her Service Dog-she is partially deaf so her Golden Retriever assists her daily. The property manager took photos and said that they would put it in their system and rectify the situation. I called today and every customer service representative is saying verbatim "we will not reimburse because you didn't buy the insurance". So you can be a neglectful property owner by not fixing or maintaining your facilities roof and now I have to pay for that? Where is your accountability? I have tons of photos showing mold growth all over everything that we had to toss in your dumpster. I'm out about $500 to replace everything. You need to do the right thing Public Storage. This is a young girl in college with her Service Dog and your neglect ruined all their possessions. Step up and do the right thing!!!!! This is at the Broad River facility in Columbia, SC.

I needed a storage unit until I found a place in my new home state while in transition from here to…read morethere. Of course the main reason I went with this company is the first month free. Though this is true, you still have to pay for insurance which wasn't high at all, and I already had a lock so that was an expense I didn't have to incur, and my bill total for the size unit I have was $36. Process was super easy and the representative James was a great help! 100% top notch customer service. I didn't take pictures however this place is super clean and can tell they have great parameters in place to protect the units against rodents and other pests. Would definitely recommend this place especially if you need something local in this region

I have rented a storage unit at this facility for a couple of years now -- going to be moving all…read moremy stuff out soon (I hope) when I clear space in my own garage. From the beginning, the guys at the desk have always been super helpful. Can't praise them enough! Jesse -- the one I've spoken with over the last couple of weeks -- continues their high standard of excellent customer-oriented service.

Great staff and facilities. Easy in and out. Very clean and they even have carts available to help…read moremove your stuff.

Mom had 30k+ in antiques damaged because their "climate controlled" system does not take humidity…read moreout of the air. It was a hot day in September and had just rained yet it was more humid inside than outside. Everything felt wet to the touch. AND WAS COVERED IN WHITE MOLD. Who really needs a their great grandmother's 130 year old mahogany dining room table anyway? Would've done better to put a tarp over it in the side yard.

Can I just tell you how wonderful Ashley was and she made my day! Because if any of you have been…read moreon this road to rent a U-Haul you know that there is a U-Haul by the name of Eagle One prior to reaching this one at 1827 Lake Mary Blvd. The lady that was at the Eagle One was horrific!!!!! I just hope no one else has the worst experience of their life there. But once I found out that I was at the wrong location I both glad and pleased and drove further up the road to Ashley at 1827 Lake Murray Blvd. who was an angel. We shared an exchange stories and she was very pleasant to deal with and very down to earth Ashley made us feel welcomed and completed our rental with a very quick click of the button. Later I had some questions and their manager or district manager Susan Scheer called me who was completely awesome and they were on it!!! So if you ever Gond yourself out in Columbia South Carolina and needing to rent a U-Haul go here! FYI...we're not related but they were the best and let's just say we're from different backgrounds and they made me feel like I was part of their family.

My mother and I cleaned out the unit because she was afraid of the consequences of not following…read moreyour policy of renters cleaning out the unit. We took pictures and videos. The attendant didn't even bother to look at it, so if she did apologize what was she apologizing for? Strange isn't it. She was extremely flippant and her apology was not an apology. Everybody, just look at how dishonest this business owner is. Shameful. Please again, save your money.

Wonderful facility & exceptional staff! Would highly recommend. Is also a smart facility which is a…read morefirst for me, but I love it!

They have awful customer service they didn't add my military discount. The elevators didn't work so…read moreI had to use the stairs. Half of the carts don't work. They don't prorate anything so if you use 2 days they still charge you for the whole month. This place was a nightmare.

Emily the General Manager was very helpful with planning our upcoming move. By assisting us with…read morethe types of boxes we needed, she saved us money! U-Haul's moving supplies are much cheaper than Lowe's or Home Depot.

Check - in was a cinge Storage rooms and facilities clean…read moreLock and room ready

Best storage unit we've used, and we've used several. Very clean and awesome location close to…read morecampus. Price was amazing, too. I had inadvertently deleted an email with all the pertinent information needed to access unit. This was potentially a huge problem as I'm out of state and my daughter is there, but Katie was amazing in helping me out with this situation.

From day one I have had issues with their lack of responsibility. My storage unit has a wall that…read moreis rotted and opening to next door unit. I bought their special loa k the day I rented unit and a week later they called and asked if we did, odd phone call. Well yes we did. Manager then states that she forgot to charge us and her inventory is short which is how she decided it was the lock we had purchased and that they are adding that to our next bill. Well I already paid for the lock the day she handed it to me. Then a month later I receive the bill for monthly storage and it had extra fees over 20..and not the mandatory insurance they require you to pay as well every month. And my bill states it is due in 2 weeks. Today I go to drop a load of stuff in my unit only to find out they have locked me out of the gate. Manager comes to me and says yes we do that when your bill is 6 days late. Well my bill is not late if it says it is Due March 17th and today is February 26th!!! Still did not even let me in gate to my unit!! The worst storage place I have ever experienced and needless to say I will be moving my stuff out of there!

Management here is very rude and unprofessional. The lot is not safe, they have kept the "locked"…read moreparking area unlocked for more than a month causing company vehicles to be broken into. The customer helpline was very professional and was able to help, but this location needs new management or to train their current employees.