Excellent customer service and easy move in process, but unfortunately I had to come back and update my review. Requested to stop auto pay because I paid in advance and the system still tried to withdraw funds from my account which were no longer there because I paid manually, got charged a $30 fee for it. Requested to stop auto pay and was told that it has been cancelled and the next morning I was notified that CubeSmart attempted to take $50 from my bank account . For what I'm unsure because my unit doesn't even cost $50 so why would they be trying to take $50 from my bank? I'm growing concerned about my decision to store here. Had to notify my bank to get new account number and cards due to the fraudulent attempt to collect $50 from my account that I did not authorize. Smh...attempted to get an answer through customer support as they requested that I reach out to them for a resolve, when I tried they continued to reply that they were unable to locate an account for me although I provided them with my email, name, and a screen shot of my unit details. Again deflection and highly unprofessional. Also I still do not have an answer as to why they tried to charge my bank fraudulently for $50. I will never again enroll in auto pay with any business that lack integrity. read more