They say they will refund you for broken elevators. 4 months pass and elevator is still broken and…read moreno promised refund. They are trying to refinance or cook the books so they look better for securing new corporate loans. It's shady.

I'm a CFO of an advertising company who does work for extraordinarily high end product…read moremanufacturers. My account had been given a price increase and I had done research to find that the current market was 100% or more lower than cube smart was asking me to pay. I brought this up to the store manager who was as helpful and understanding as can be who basically told me that he was unable to do anything about my pricing, would i like to move into another size unit to restart the clock. My time is valuable however I don't want to feel like I am being taken advantage of. As a business person as a service provider and a consumer the fat in pricing is always up for negotiation. I had an understanding with one of the past regional manager that if the rent reached a point where I was motivated to move out then he would adjust it if the thing was reasonable. When I put the facts before Eric he basically told me that under no condition would he match the current market conditions and if that is what I was insisting on that I could take my stuff and go... I did. I was told by Eric the regional manager that "as your lease matures it will become more expensive". Eric was extraordinarily RUDE and unprofessional. He displayed that Cubesmart does not value my business and would rather loose it than treat me fairly. All he had to do is match his own "in-store" pricing as advertised on the website and I would have stayed. https://www.storable.com/resources/learn/raising-storage-rental-rates/ I requested a call from one of the VPs to find out if this experience represented Cubesmart's policies. I have received no reply for more than 7 business days.

This Public Storage site is now Self-Service, by appointment only location, that delays and…read moreup-charges for ANY needed service such as a lock cut. They have removed the Store Hours from the Front Door, mostly emptied out the Store Room and want customers to undertake all services possible via phone (610-350-4387). Any stated hours by the phone service and false as Public Storage now wishes you to make an appointment to have ANYTHING done. Do NOT Rent here nor trust Public Storage. Anyway, the rumor is that the site is up for sale and that is the reason why they are winding down operations.

Great service ; I couldn't remember my code so the employee in charge changed it to my phone…read morenumber. That is service above and beyond . Easy access, and good hours . As long as you are in by 9 p.m. you can stay as long as you need to .

Storage unit OF MY DREAMS!…read more In a rush, late dropping off my giant Penske pulling a car carrier towing my own truck behind, coming from Texas, I'm not even set up yet with a storage unit. No time for anything. No planning just driving and caretaking a blind deaf sick tiny doggie with cancer, and my colon sealed shut, needing to get us both moved here to get to Penn Medd. It only took me 22 days and 22 nights in hotels.... Yup, okay so right as I'm feeling my final organ trying to fail and my 96 pound body pounding in hypertension, I've got to figure out where to unload an entire Penske alone late night asap... I get on Yelp! and search for anything near the Penske drop off site, I see this place, I see I can DIAL THE ENTIRE MOVE IN PROCESS ONLINE IN LIKE 5 MINUTES?! What???? From a gas station nearby on my phone? Okay, and the price? I thought it was a scam at first. It didn't seem normal. It was real. I emailed the manager as I was arriving just as the gate access would be closing for the night. They get back to me with solutions. I show up, and I punch in my code and the gate just flies up high in the sky like some futuristic creation I've not yet experienced, there were lots of carts that worked and worked great, the lights turn on, doors automatically opening and closing, I emptied that truck and I got everything in that perfectly cleaned and equipped with a welcome bag and lock and boom I drove out.... After using their clean bathroom. My dog loved the grass too. I survived the night and collapsed in a bed at some Mendenhall Inn at 7am, and my (disabled) service scent trained doggie and I just slept there for 3 nights to decompress, and I had I not had this easy accommodating last second storage unit experience exactly like this? (And rewards points for the inn)... I think we'd be dead. So YES TO THIS ! ! ! Hallelujah Amen

This place is horrible!!!…read more The manager and his worker bee arent very communicative/friendly. This property manager hould have made it clear when we got the unit that they do not have a dumpster for tenants that have purchased units there. I've NEVER been to a storage that did not have a dumpster. I was told "what you bring in here it must leave with you". Needless to say we will be moving our furniture.

I initially rented a 5' x 10' unit for $61 per month and with the mandatory insurance, it brought…read morethe cost up to $74.66 per month, but by the end of the first year, (the contract was initiated in April 2017), my rate had escalated to $85 per month. By the time that I was able to close out my unit in 2020, that monthly rent had increased to $101. I had tried calling periodically to negotiate a more reasonable rate, but was repeatedly told there was nothing that they could do - that the increase was wholly due to market rates rising. Family circumstances had demanded that I move suddenly from Pennsylvania to California and then work and family obligations prevented me from emptying my storage unit or changing its location until now. Had I been local, I would likely have tried to find a more reasonable unit. All of that being said, their digital contracts made navigating the enrollment swift and relatively painless and Bill, in particular, was very helpful in coordinating the move out with the moving service that I hired, despite the challenges posed by COVID-19. The key to my unit got lost over the years and so I also needed to provide authorization for them to cut the lock to the unit. He helped with all of this and I'm most grateful. I know that pricing is often controlled by corporate, but I also know that companies with stronger commitments to customer service tend to do a better job of empowering their managers and staff to work with customers.

First time using storage unit of any kind and this was a great experience. I would recommend using…read morethis company.

Appreciate the excellent customer service provided by Javier, Ciera, & Ray with my 26ft truck…read morerental. They worked thru a few snags and at least the rental part of the move process went well! Would recommend the Frazer location!

Easy process and friendly staff. Supervisor Cierra C was a delight, as was the coworker she was…read moreworking with on 8/4/25 (a young black gentleman. I'm so sorry I didn't catch his name!) They were extremely helpful and fun to talk to. Cierra gave me advice for a drop-off issue I was experiencing with customer service, and the advice helped me greatly! She also took my husband over to the vehicle and hooked the auto dolly up with precision and speed. Overall, we spent less than 15 minutes in and out of there with no issues. Their customer service skills were impeccable, and I recommend this location if ever in need.

PLEASE, PLEASE pay attention to this. MakeSpace IS A SCAM…read more After being told my movers would arrive between 8-11am I received a text message at 10:50 from the moving team saying, "we'll be there in 20-30 depending on traffic". 50 minutes later, nothing. I so texted them and received a message saying, "we're en route". At this point it was 11:45 -- 45 MIN LATE FROM THE LAST POINT OF THE TIME WINDOW. Then about 20-25 minutes later, I received a message from a customer service agent - not the movers who had been texting me - saying there was nowhere to park, so they left. Interesting, because there were places to park, including where I parked my car to ensure there was a designated spot. The customer service rep was very apologetic and said she'd call the team. She called them, and called me back maybe 40 minutes later only to say she couldn't help cause they had nowhere to park. WHO DOES THAT? They could text updates on their arrival, but when they didn't see immediate parking, said nothing. Keep in mind, this was the last day of the month. I was moving from Philadelphia to Boston that day. So I now had to engineer a move to Boston the same day (now at about 1:30pm). Needless to say, no moving company could help. I looked at a previous Uhaul quote I'd gotten when I was considering moving myself -- the truck rental would have been $450. Uhaul, Ryder, and Budget all had no trucks within 150mi. of Philadelphia on the day of the move. Penske did -- so I drove 45 minutes to pick it up, paying $1200 for the rental. Of course, I was moving from a 3rd floor walk up apartment, which was too much to move myself with the time crunch. I was forced to hire people off TaskRabbit since no actual movers could accommodate the same day scheduling. Like the truck, I paid a significant premium for same day help. The two gents, who were far from professional movers, with me, were able to get my stuff in the truck in 3 hours. All in, I paid $600 for those two helpers. Worst of all, I went back and looked at the quotes I'd gotten for a full-service move from Philly to Boston (all in the $1,400-1,700 range). Instead, I ended up paying just over $2k, because MakeSpace is a SCAM. Maybe a bad outing, you say? Just bad luck? I thought so, too. Don't get me wrong, under no circumstances would an experience this bad be allowable, but then I met my friend's new girlfriend -- who HAD THE EXACT SAME EXPERIENCE. As did her friend, who moved the same week she had from NYC to Philly. They often DO NOT SHOW, do not call, and leave you to figure it out. I paid just over $2,000 to move myself! Not leaving Philly until 9pm and arriving in Boston to my new apartment at 3am. Thankfully I was able to get out the same day and avoid having to deal with my old apartment and property manager to pay additional rent. All-in-all, the worst experience ever. Whatever you do, do not risk it by using this "company".

I really wish I could say Makespace addressed this issue but after filing a claim and 2 estimates…read more(for thousands of dollars in damage done to my home by their truck), many months, and repeated contact I am still not getting a real answer about my claim...

This place just opened near us and it's a blessing! our garage has been overcrowded for about a…read moredecade. For years we've been waiting for something like it in the Philly area. Met the owner -- seems like he knows his stuff. Most of all, he seems like he cares. He's super excited about new renovations. If you're in the area and looking for automobile storage, it's worth a trip to see the Park. The place has character... and is open 24/7!

I store several cars and motorcycles at The Park. It is the best storage experience I've had. Tony…read moretreats the cars like the curator of a fine automotive museum. There is ample space between cars and outlets available for tenders. If you need to store your car in a safe place with like minded car enthusiasts The Park is your place

The communication as far as booking the move was smooth, efficient, and easy. The movers were…read moreextremely patient and kind. We hit some road blocks and they were very flexible and solution-oriented. I definitely recommend overall. Timing was also awesome as well given the amount of things I had and the travel. They drove safely and did their best to communicate. Thank you again!

I cannot praise enough how amazing the movers (specifically Beka, Soso, and Irakli) were. Not only…read morewere they respectful and patient but also efficient and hardworking. They handled every furniture and boxes with care by ensuring that they wrap the fragile/bulky items. The couch, TV, mattress, desk, and fragile items all arrived without a single flaw. The estimate that they've initially quoted matched the final pricing as well. They did not rush us or demand a high tip. Their work ethic and professionalism definitely earned the high tip that we gave them though. I would highly recommend Zip to Zip moving company to anyone in Philadelphia looking to receive the best service.