Very disorganized business. Employees are incompetent. I have been locked out of my storage unit…read moreand my gate code has been deactivated on several occasions (only used the service for a little over a month) all whilst being a paying customer and never breaking any rules or being delinquent with payments. Have received random charges to my credit card , which I have had to dispute. Older gentleman Bruce has been extraordinarily rude and tried "Shooing" me, a paying customer away when I came to their office with a complaint. When you charge a premium price, customers expect to receive a no-frills premium service. You will not get a premium service here, and you'll likely have the same subpar experience that I did.

I walked into this place on a Saturday to view storage units and asked for prices. I was told by…read morean extremely rude older gentleman they don't give out pricing and I should know what I am looking for. I eventually got the price list and because of time and location, I signed for 2 months on another day with a different sales person. I went back the following weekend to add things to my storage unit and I was harassed by the first older gentleman accusing me of giving false information so he deactivated my code. This time there was a manager on duty that realized whoever imputed my information made a mistake. No one apologized for the mistake and mistreatment, they just reactivated my code. I walked around the back of the building and I heard the 2 older gentlemen talking aggressively and obnoxiously about me as they sat in their chairs. I walked right up to them so they knew I heard every word. They were incredulous. I requested a call from the owner and I was told his name is Jordon and he would call me. I google Jordon's name and did research and found out he is not the owner but a son who should not be running a business. Jordon called me and was as belligerent as the old men in his office. He told me he doesn't have to give out pricing and he doesn't need to because they are always busy. Obviously, this young Villanova graduate didn't learn anything in school about customer service. It is safe to say my belongings will be gone from this place in a month. Following this mistreatment, I feel unsafe going along because of the aggressive behaviour that I endured by the old man.

I am a devoted tenant! I love the hospitality, security, service, and warm, kind temperament that…read moreyou receive from the beginning of your lease until...I have been with HIDDEN VALLEY now going on 4years and I wouldn't change even for a smaller sum of money! I feel my property is well secured and safe!!! Thank You H.V.! I made the best choice for a locker & my vehicle!

I helped my brother manage a self storage place so, I feel that I have a decent understanding of…read morethe inner workings and have significant expectations on deliverables: cleanliness, security, access, & continuity of fees. Hidden Valley is top notch on all counts!

PLEASE, PLEASE pay attention to this. MakeSpace IS A SCAM…read more After being told my movers would arrive between 8-11am I received a text message at 10:50 from the moving team saying, "we'll be there in 20-30 depending on traffic". 50 minutes later, nothing. I so texted them and received a message saying, "we're en route". At this point it was 11:45 -- 45 MIN LATE FROM THE LAST POINT OF THE TIME WINDOW. Then about 20-25 minutes later, I received a message from a customer service agent - not the movers who had been texting me - saying there was nowhere to park, so they left. Interesting, because there were places to park, including where I parked my car to ensure there was a designated spot. The customer service rep was very apologetic and said she'd call the team. She called them, and called me back maybe 40 minutes later only to say she couldn't help cause they had nowhere to park. WHO DOES THAT? They could text updates on their arrival, but when they didn't see immediate parking, said nothing. Keep in mind, this was the last day of the month. I was moving from Philadelphia to Boston that day. So I now had to engineer a move to Boston the same day (now at about 1:30pm). Needless to say, no moving company could help. I looked at a previous Uhaul quote I'd gotten when I was considering moving myself -- the truck rental would have been $450. Uhaul, Ryder, and Budget all had no trucks within 150mi. of Philadelphia on the day of the move. Penske did -- so I drove 45 minutes to pick it up, paying $1200 for the rental. Of course, I was moving from a 3rd floor walk up apartment, which was too much to move myself with the time crunch. I was forced to hire people off TaskRabbit since no actual movers could accommodate the same day scheduling. Like the truck, I paid a significant premium for same day help. The two gents, who were far from professional movers, with me, were able to get my stuff in the truck in 3 hours. All in, I paid $600 for those two helpers. Worst of all, I went back and looked at the quotes I'd gotten for a full-service move from Philly to Boston (all in the $1,400-1,700 range). Instead, I ended up paying just over $2k, because MakeSpace is a SCAM. Maybe a bad outing, you say? Just bad luck? I thought so, too. Don't get me wrong, under no circumstances would an experience this bad be allowable, but then I met my friend's new girlfriend -- who HAD THE EXACT SAME EXPERIENCE. As did her friend, who moved the same week she had from NYC to Philly. They often DO NOT SHOW, do not call, and leave you to figure it out. I paid just over $2,000 to move myself! Not leaving Philly until 9pm and arriving in Boston to my new apartment at 3am. Thankfully I was able to get out the same day and avoid having to deal with my old apartment and property manager to pay additional rent. All-in-all, the worst experience ever. Whatever you do, do not risk it by using this "company".

I really wish I could say Makespace addressed this issue but after filing a claim and 2 estimates…read more(for thousands of dollars in damage done to my home by their truck), many months, and repeated contact I am still not getting a real answer about my claim...

All My Sons and the movers - Bill, Justin, and Thomas- made my move simple. The process was a…read morebreeze from the first call asking for an estimate to the pre-move inventory and the day of the move. The drivers were prompt, and a little early, they worked quickly and with care and were friendly throughout the entire move. Unequivocally, I would recommend them.

I would strongly caution anyone considering this moving company…read more Our move was scheduled for 8:00 AM, and at 8:15 AM, after we had already been waiting, we received a call informing us that they would not be coming. No advance notice. No contingency plan. No attempt to make the situation right. This left our family completely stranded on moving day. We were required to vacate our apartment due to the end of our lease, and this company abandoned us at the last possible moment with all of our belongings packed and nowhere to turn. What was even more disappointing was the complete lack of support that followed. No alternative crews were offered. No referrals. No meaningful assistance whatsoever. We were simply told they would not be showing up. When I asked to speak with the owner, the manager, Drew, refused to connect me and stated that the owner would call me in two days. As a business owner myself, I was shocked by the lack of accountability and customer service. When your company creates an emergency for a customer, the least you can do is make yourself available and work toward a solution. Reliability is the single most important quality in a moving company, and unfortunately, this company demonstrated that they cannot be counted on when it matters most. Our experience was unprofessional, stressful, and completely unacceptable.

As I stated, Eric is a great guy and an exceptional mover. We had a bit of confusion when I had…read morebooked a move. I did not speak to Eric at this time and my move was not what I expected. I should have waited for Eric, more professional. So, with that said, Eric made good on everything and you have to respect a man of his integrity, caring and honesty. Linda Fraim

5 Stars for Eric's Moving! Thank you SO much to Bob, Kenny,…read moreLos and Shmitty. All extremely hard working and careful, as well as friendly! We are grateful for their help during our move today. - Marie Miller