Excellent customer service!! I'm a college student looking for the best deal for summer storage and…read moreI called this place like 4 times today trying to figure out a deal they had going on. STEVE was the best and extremely helpful! He was probably the most patient customer service person I have ever encountered. He explained the 50% off deal and helped me figure out what would work best for me between the emails and my phone calls. Thank you!!

This facility appeared to truly be a decent storage facility for the price AND access. We rented…read moreour 10x15 unit on Thursday and could not get into on Saturday. We drive 4 hours and loaded our 26' truck and drive back expecting to get into our unit. To our surprise we couldn't get into the gate (after accessing it on Thursday). We couldn't turn around. Had to drop our car dolly to even get out of the parking lot. After multiple attempts we couldn't even get into them gate. You can't even wait for anyone. Don't worry about calling their little customer service line because you will not get any help on Sunday. And when we came back Monday the gentleman acted like it was not an inconvenience or an issue that we couldn't access the unit. They weren't interested in accommodations by any means - we just wanted them to pay for the extra 2 days we had to pay for our truck Rental because their system malfunctioned. Or at least accommodate the cost with a month- after all it is their malfunction. We watched other people access the gate while we were getting our 26' out of the way. As a custom service professional- this is just ridiculous. You should be more than accommodating when your system is the problem. When we did come back on Monday the guy told us they would have to check with the district manager and neither the district manager nor anyone from the call center has returned our call as of 10:15 Wednesday. Ultimately had to go find another storage unit. They do have a gate surrounding the location that is electric. Update: the DM did finally return our call (Friday) after my review and we provided more information. After a few "explanations" from her - the resolution is to refund the amount spent for the unit rented. And to take my review down.... I won't take my review down because the facts are the facts and I'd still recommend anyone to go elsewhere based on our experience - which must have been isolated according to her.

I currently have two storage sheds within Atlantic Self Storage at 7020 Normandy. The customer…read moreservice that I have received from John has been nothing short of amazing! John helped determined size needs, showed me avail units to get my approval before assigning shed etc. If you have a question ask, John is very customer oriented while keeping needs of business in mind as well! Great Employee and representative.

Extra space Storage is always so clean. Highly recommend…read morethis as the #1 storage facility in Fleming. Derry goes above and beyond to be helpful and to save $ where possible. He has a very clean and organized facility. He was friendly and patient with helping me on my co fusion. His honesty gave the 5 star. This is the only storage facility we recommend in Fleming Island Units are clean, and he even double checks before we use it to ensure no hideaway 4legged creatures. Lol If you want honesty, clean facility, and great rates-opy for this facility bar none!!!!

Been there three months and they doubled my rent. Said due to market conditions. That's bull…read more Comparisons show it's way above market conditions/prices. My daughter in law had the same thing happen to her. Strongly suggest you look elsewhere.

I recently used this company for my move across the city and I'm so pleased. The team was very nice…read moreand professional. They made sure to wrap my furniture and handled fragile boxes with care. Everything they took apart, they put back together. After the move, the owner made sure that everything was to my satisfaction. I really appreciated it because my anxiety was through the roof about moving. They made it beyond easy!

I would give no stars if that was possible they did a move for my friends in Jacksonville. They…read moreforgot the gun safe they damage the dressers and they refused to accept accountability. Also, they quoted for $440 for the job. but when they got there, they refused to unload and less they were paid 770 I guess the owner didn't learn anything in his time in prison( allegedly )yeah do a background check before you use this company. You might be really surprised I know we were.

I wouldn't have anticipated writing a review for a wrecker driver, generally one of the last…read morepeople you want to deal with in a town you're not from! My car blew up while I was working out of town in Jacksonville. What was supposed to be a quick up and back trip to Jacksonville from Orlando turned out to be a two day ordeal. But, the inconvenience was made so much more painless when Mike Thompson showed up to help me out. He was timely, professional, and fair. He may single handedly change the perception people have of this industry. It was truly a delight dealing with this company.

Great service, I was caught in an unfortunate situation, and they did what was above expected to…read morehelp me. Thanks again, Nick

Very organized, clean, and spacious They have 2 hand dollies for convient help with your belongings…read moreto the second floor in elevator access. Back gate access, till 10pm, hopefully 24/7 soon. They even have emergency doors to walk out for safety if 1 or more didn't go out with the 1 driving. Thanks, Extra Storage, for providing me with a 10*15 for my boutique business inventory.

Customer Beware! We rented two units at this facility and what a mistake that was . One of the…read moreunits was climate controlled for the items that we did not want exposed to heat and humidity and the other was not. Upon returning to remove our items we noticed the climate controlled unit was noticeably warm . Upon inquiry, we learned that they kept the climate controlled units at 80 degrees which is extremely hot especially in the Jacksonville sweltering heat. We also found black mold spots all over our white leather chairs that had been stored in the climate controlled unit. The chairs also showed signs of wrinkling from being moist or damp. Upon entering the 2nd unit that was was not climate controlled, we found rodent droppings , and evidence of water stains on our plastic storage bins . Upon inspection of our other furniture, we found that our headboard had water damage due to a water leak in the unit and some of our items had been chewed on by rodents. We were instructed to file a claim, as we did pay extra for the insurance that they recommended. After initiating the claim, we were advised by the insurance company that they don't cover damage due to water leaks/flooding or mold or mildew . Neither do they address rodents. So , neither claim was covered. We reached out to Secure Self Storage to give them an opportunity to make the situation whole. Hoping that after renting two units there for eight months, they would take some responsibility. They advised that they are not liable for damage that occurs at THEIR facility. Well who exactly is liable if the insurance that they recommended isn't and neither are they. If you are looking for a place to store your belongings, this is definitely not the place unless you like finding rat droppings on your belongings , like having your furniture chewed up by rats , or enjoy giving your money to a company that clearly doesn't care about their customers! Photos attached

Thank you for bringing your concerns to our attention so that we can work toward a solution. We…read moreare making upgrades and improvements to our properties and appreciate the opportunity to resolve any issue. We want your experience to be a positive one. We do have a monthly pest control service and have addressed this issue with our vendor. Our office is open 6 days a week from 10am to 6pm Mon thru Friday, 10am to 5pm on Saturday, however we do have a call center for after hours if you need assistance. Don't forget each referral gets you half off your rent!

I wanted to share some feedback on my move. I wasn't going to post online but now that I have moved…read moreout and assessed the damage, I want to share the experience. I have used movers 5 times and this was by far the worst and most expensive job I've ever had done. Overall, The team was very kind, respectful and definitely worked diligently. I am just disappointed in a few things and wanted to share. If I could summarize the experience, the work was done, it just didn't feel like a "professional" job. At this price point, I definitely expected a professional job. A few concerns included: - The 2nd guy arrived 45mins to an hour late. The lead mover said he was in the truck, but I didn't actually see him until 10:00. It's hard to believe he was there. Essentially, one hour was just 1 mover which obviously slowed things down. - The second mover was the family member of the lead mover and he asked me to "take care of him" with an additional tip, etc. He was obviously not a professional mover - which is fine under normal circumstances - but again, at this price point and the size of the job, I expect efficiency and professionalism - I know they had another job after mine that they were late for and didn't expect mine to take as long, but it felt like it was not completed properly. Perhaps if a proper team had arrived, they would have been done on time. - Some furniture was wrapped completely, some partially and some not at all. When we spoke initially, I asked if everything requested would be wrapped and the owner (and lead mover, Bill) confirmed it would. I also asked the lead when he called the day before if I needed to prep anything. He confirmed they would wrap and cover everything I wanted. When checking in throughout the process, some things were done and some were not. Namely, my upholstered items and my mattresses which were my primary concern. Some things were wrapped after they were placed in the storage and some things were wrapped before they left my apartment. Bill and I spoke about some of this throughout the process. I asked Bill if things like my mattress would be covered after they were loaded in. He said they would. I even asked if I needed to go downstairs to purchase mattress covers and he said no, they would cover them at the end. Perhaps I misunderstood as I went back that evening and most of those things were still left uncovered. This is additionally concerning as my mattresses are now in the same unit as my garage items which would subject them to bugs, etc. He saw that I was unhappy and apologized while repeatedly telling me throughout the day, that I "have a lot of stuff". I don't want to hear this over and over when I am paying you for a service. He kept saying he's not used to seeing his customers "not smiling and pleased" - and based on the stellar reviews that were online, i'm sure that's true. Unfortunately, this experience missed the mark. We were at the 7.5 hour mark and I was anxious as I had to pickup my daughter. Also, I honestly didn't want to continue spending this hourly rate to have to redo all the wrapping. However, after going back an hour later with a slightly calmer demeanor, I was really dissatisfied and disappointed. I reached out to the owner and he did send Bill back to fix some things later in the week. I just can't imagine not having enough pride in my work to do it right the first time - and with my directive! I've attached a few photos throughout the process. - the "blanket" photos are of my cal king, sleep number mattress that was placed in the unit. The filling is air so it will collapse as shown, however, I had to ask them to move it between things to stand it up so the hoses wouldn't break. Seems that should have been standard. (It was rectified) Also, it's uncovered besides the partial blanket they used to carry it in. - my sofa and chaise were partially wrapped as you can see. I don't think there is truly any protection from moisture damage or anything - the truck photo shows my entertainment center fully wrapped and blanketed, while my sofa frame sits on the ground completely exposed. As I have moved my items out now, I want to provide additional context to the poor job. I had 3 side by side units and asked them to be organized in an efficient manner with garage items in one unit, boxes in one and furnishings in another. They attempted to load everything in the two units in an effort to "save me money on the storage fees". I did not ask for this. This led to way to many heavy things being stacked a top one another and significant breakage and damage. Again, NOT a professional job at all. The company I hired to move my items out even commented on how poorly organized and damaged things were.

You can't do better than these guys. The price, professionalism, and their focus on customer…read moresatisfaction cannot be beat! You won't be disappointed if you put these guys to work on your move.