This place is a mess lately. There never seems to be anyone staffing the location--I've called multiple times and left voicemails, but no one ever replies. Tried the live chat too, and it just says they're closed. The facility itself is getting worse. It's been noticeably dirtier, and I've seen some questionable activity that really needs to be reported. I'm disappointed with how this place has gone downhill--it used to be much better. read more

I was impressed at how clean the property is from the second you hit their driveway and front office. The entire property is freshly paved and well kept. Pam is a pleasure to work with and facilitated a smooth move in. Best deal/ value on the beach read more

Public Storage - Public Storage Jax Beach - Self Storage Near Me - Jacksonville Beach, Florida

I contracted for an internet deal but was forced to pay regular rate. If u r past 5 days on the rent they charge u $50. On the 10th another $50. This is not the place to store your things unless u have plenty of money. I've stored my items in storage units across the SE over the last 25 years and this place is the biggest RIP OFF I've ever encountered. Good luck getting property mgr to answer the phone. It never happens. The only way you can discuss ur account is through a chat on their website. If u don't finish typing ur reply fast enough they end the chat and tell u they believe they have answered all your questions. I've never received such poor service in my life! read more

**Horrible Experience at Public Storage on Shetter Ave - Stay Away!** We had an absolutely shocking and unsettling experience at Public Storage on Shetter Ave, and we would strongly advise anyone to stay far away from this location. Here's our story: We reserved a unit online, expecting a simple check-in process. However, when we arrived, the office was closed, we arrived after 6, and we couldn't figure out how to get into the building, The gate code, texted to us, didn't work, fortunately, another customer behind us, let us in, while driving by we noticed a few folks. We asked if they knew our units location, they informed us we were at the 200s, and that our unit was in that area, we got out of our car and walked around, in hopes of finding our unit on our own, as we walked into the 200s building, The night manager popped out from a closed unit, we found this odd, an extension cord ran from the wall outlet to her unit, phones were plugged in, there was a chair at the door in the beginning of the hallway, She opened her unit said her name was Pat, and that she was the night manager, then a small black man came in behind us and addressed the night manager as Naomi!, which was it? we stood there wondering what we got ourselves into, did we get set up to be robbed? had that vibe. So the woman who popped out from inside the completely closed unit. At first, she introduced herself as *Pat*, the night manager. However, as we tried to clarify a few things, we heard another person call her "Naomi," which immediately confused us. Was she *Pat* or *Naomi*? We had no idea who we were dealing with. The property manager we dealt with was a Tall African woman. as Naomi (or Pat) addressed our concerns, and questions, she was rude and dismissive, we asked if she knew anything about our reservation. (our heads were spinning) But the situation quickly escalated when we noticed some very disturbing things in the unit she was in. Firstly, she openly prepared a marijuana cigarette in front of us while sitting on a made bed! There was a strong, unpleasant odor coming from the side building, where a homeless man had clothing, dirty, filthy clothing scattered all over the floor, blocking the side entrance, when we walked over to investigate, the smell only got worse. It was overwhelming. As we got closer, we saw Naomi (or Pat, we still weren't sure) sitting next to a bag in her/a unit. The bag contained several bottles of urine, which was disgusting. To make matters worse, Naomi (or Pat) was openly preparing drugs in front of us, which was both disturbing and dangerous. We were completely shocked by the situation. When we decided to leave and get out of there, we witnessed Naomi (or Pat) again--this time pouring urine down a public sewage drain right outside the building. We could smell it as we drove by, we didn't realize we wouldn't be able to get out of the exit gate without a code. Finally, someone other than the people we encountered let us follow them out. The whole thing felt surreal and unsafe. We couldn't believe we were witnessing all of this at a supposedly professional storage facility. On top of everything, homeless individuals were loitering around the property, in various places in, the 200s building, drinking alcohol and smoking. It made us feel extremely uncomfortable and unsafe. Honestly, we have no idea how this place is still in business with everything we saw. We strongly recommend that you *avoid* this Public Storage location at all costs. The unprofessionalism, the disturbing activities, and the unsafe environment are all red flags. Do yourself a favor and find somewhere else to store your things. This place is a nightmare. Stay far away from this location! read more

Friendly, safe, clean and new. Pat was extremely helpful... made me feel like she truly appreciated my business, which is rare these days.

Pat and Coleman were awesome from phone call to bookI got the reservation and my paperwork! The unit was clean and fit all my things just like they told me it would. Thank you both for making this process easier for me!! Sharon M read more

Pat, property manager on location, was very knowledgeable, extremely helpful and professional.

I've never had such a wonderful experience. Already a stressful situation moving and having to put things in storage..... Pat made everything so easy and she was so kind! She didn't judge the fact that I really was all over the place barely able to think for myself, in fact she jumped right in and helped me with the entire process! I will definitely recommend them to anyone who needs storage and should I ever need again, I'll definitely return! read more

So far so good! Just started renting our unit and so far no issues. Pat was very helpful and helped us in every way to make sure we had everything we needed. Thanks Pat for being so personable! read more

I can think of a reasonable thing to do with feral cats who are peeing near a public storage unit. Hire a person to capture feral cats and take them to the dog pound . Why would you tell the paying custumers that there is nothing to be done . Lol.i am cleaning out my Storage and it stinks like cat poo and urine I shake my head Hire a exterminator! read more

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I went to my unit one evening about an hour or so before they closed to grab a few things. A man waiting at the front gate followed me in (great security). I drove up to my unit to find four or five people sitting around and inside a unit, presumably living there. Beyond the fact that the lease clearly states that you can't sleep or live in the unit - my real concern was that they were all smoking cigarettes inside the unit that shared a wall with mine. So much so, that you can see black smoke stains on the roof of my unit near the wall. If I wanted my mattress to smell like smoke I wouldn't bother storing it. I called management and they told me I could stop by the front office for a "free air freshener" the next time I was there during business hours. Honestly pretty shocking, and abundantly clear they could care less about me or my belongings that I probably signed 10 different forms to promise I wouldn't smoke/live in the unit - including a ridiculous insurance fee that is way too time consuming to file a claim for. On top of that, it smelled like straight up urine in and around the unit. The final straw here is a lovely email I received a few days ago announcing they were going to raise my rent. For what - who knows? Definitely not for maintaining a safe and clean facility as they promised. Wish I could give zero stars. The only plus I have is that the woman who helped me move in was friendly enough. read more

Loved the location! You can store half your things at public storage , have lunch in Jax beach and bring your donations to beam right near there. A one stop day of getting rid of clutter and storing your favorite things in a safe neighborhood storage facility read more

if I could give a zero I would, continually increases prices of your unit nearly monthly, climate control is a joke! barely cool let alone A/C read more

Simple and easy. Was able to do everything online, and had no issues. Storage space was clean, and new lock was sitting right inside the door waiting for me. read more

Pat the property manager was professional, knowledgeable, and courteous. She made the process of selecting a unit and processing the contract easy and fast. Great customer service. read more

I've had issues with this location over the past ~2.5 years. When we first moved in, I chose their insurance (insurance is required) because of the convenience. I did find out later my renters insurance covers the storage unit, so I went in to cancel the insurance. It seemed legit, I signed my name on the ipad and everything. To my frustration, the following three billing periods I was charged for the stupid insurance. I already took time out of my schedule to stop by and cancel it, and now I had to make additional time to correct their screw up. But in the end I was comped by their insurance company for the charges. Save everything. We pay a premium because we have a "climate controlled" unit. During the Florida summer the air conditioner inside the building broke and for nearly two months we complained (we couldn't have been the only ones). We were given the old smile and nod and were quickly forgotten, I'm sure. It was miserable and a lot of old photographs were severely damaged due to the heat and humidity inside the unit. Do you think we were comped for their screw up and laziness? Nope. (Yes, we asked.) I also had a light out in the same unit, and it required the staff to change it because it was behind a protective shield. Again, it took about two months before the light bulb was replaced. They just kept blowing me off, so I'd have to carry a lightstand to the unit (even during the day) just so I could see my stuff. Was I comped for their screw up and laziness? Ha! But, by far the worst quality is the way this place raises their prices. It is absolutely ridiculous. When my original lease expired my bill went up $25 a month, and is now $50 over the original lease price. That's significant-- $600 a year, or three months in "extra" payments to my bottom line. Next year I'm sure it will increase to at least $75.00 over the introductory lease. These bastards don't play around. Imagine that x100s of units. It's pure profit for the owners, which is crap because they should hire more help if they're going to raise prices. They are significantly understaffed and nobody seems to be worried about it. The rent I pay in a very nice part of town near here hasn't gone up a single cent during the same timeframe, yet a little 20x10 foot cube, with unbearable heat, humidity and near total darkness is worth a small fortune, and I'm the sucker paying for it. Also, when you decide to move out you're charged for the entire month. So naturally most people wait until the final days of the month to move. Sure, you can move the stuff out of your unit, but good luck getting help in the office to terminate your lease. Half of Jacksonville is in there doing the same thing for the same reason. They got you by the short and curlies and they are in business to scrape as much cash out of you as possible. Unless you have gobs of disposable income, I suggest you shop around. We are. read more

I thought this place was really great. And Pat was super helpful to us when we moved out! She went above and beyond with our moveout! Thank you Pat! read more

Pat was wonderful! And so extremely helpful. My husband and I were moving storage locations from southside blvd to the beaches and because his name was already on the old "public storage" on SS he wasn't allowed the first timer fall discount. Long story she allowed me to be removed from the old one and become the new name on the beaches location-- allowing me to use the discount. She was sweet as pie and also helped with lending a lock while we moved storage units for a few days. Really friendly and funny! We are excited to work with her at this location. read more

#PublicStorage : Great move in special ($1buck , any size unit , contract for the first month), clean storage facility , easy access and ample parking. I especially appreciate the fact that they prorate the cost of a months rent if you move out in the first 6 days. Only thing that keeps this from 5 stars is the fact that it is not 24 hours. read more

Had our camper stolen from here !! Inside job I'm sure !! Do not put anything you love in here!! Wish I had known cops Greg rent this place

Amazing service from both Patty and Heather! They made the experience quick and easy and helped insure my items safety. Highly recommend

Pat is excellent and very kind. Takes a long time for home office management to repair things, like lights in the hallway of conditioned space. Pat, will just keep putting in the work orders until its done. Both Heather and Pat are excellent. read more

I have rented numerous time here. Pat and Theresa are great! Always very helpful and customer service oriented.

Pat has been wonderful and very friendly and helpful when needed. We had our unit for more than 14 years and never had any issues. Facility was clean and would not hesitate it use them again, if the need arises. read more

The staff that works in the front office (Pat & Heather) are AWESOME!! They are nice and helpful and really go out of their way to help. They even stayed open a little late to help us get our unit. HOWEVER, price of the storage unit went up significantly every month. Our unit started at $123 per month and ended at $145 per month - that is close to a 20% increase in less than a year. read more

#PublicStorage : My move was simple, and the staff was friendly and accommodating. I booked a unit that was too small and was able to move into a larger unit same day. I appreciate the fact that they prorate the cost of a months rent. I would recommend their services. read more

We stored household belongings here for over a year while we were out of state. We had no problems whatsoever. Pat and Heather were both very helpful and responded quickly to any of my requests. I would recommend them without hesitation. read more

I needed storage and so thankful I called this location. Pat helped me find the right size and even suggested the special online! She is professional, helpful and very kind! Pat is an asset to Public Storage and I cannot day enough about how she helps me! Great place! read more

Thankfully will never have to use this storage facility again. Came here for the security, and the entrance gate has been down for several weeks to a month now waiting for a part. read more

Super helpful management team. Both Pat and Heather are super. My whole process from start to finish was seamless. Great facility - good physical plant, great move in special. What's not to like. read more

Have raised rent over $50 dollars per month, required insurance didn't cover damage to expensive wool rugs destroyed by moths in our first air conditioned moth infested unit. Today went in unit and found rat droppings all over the place and cardboard boxes and camping air mattresses with holes chewed through them. Just checked "insurance" they require - only covers up to $250 in damage, with a $100 deductible - no wonder they don't worry about vermin control. When I asked if they had professional rat traps out the lady said no, but offered me some rat poison packets to throw in the unit. Top flight after the fact system. read more

The ladies who run the space are very nice (Pat & Heather). We used the facility for several years and have no complaints. The space was maintained and secure and we always had access to our storage. When we switched units within the property they were very helpful. read more

Terrific experience. The 800 number had fast response and professional communication. The website was easy to navigate. Heather was the manager at the location and was efficient and friendly. The grounds and building were clean. The systems and protocols were understandable and effective. I recommend this location for sure. read more

Very helpful customer service, great rate, unit was clean at move in, and the setup seems secure. I highly recommend this location. Ask for Monet- she is very helpful. I was originally planning to give 5 stars, but I moved it back to 4 because they raised my rent by over 20% after 5 months of renting. I'm still a fan, but no longer a 5 star fan... read more

Great rates and accessibility. Pat and Heather were especially nice. Even got a personal call from them when we accidentally locked (or rather did not lock) our unit! Thanks for great service!! read more