Service is exceptional. Quality is over the top. And value is like that old saying " you get what…read moreyou pay for ". You have many options for auto & collision repair in the Kingwood area and of course you can always find someone to do it cheaper, but if you value your time and money as much as I do then Sullivan's is your go to place for body work. If you find their quotes too high, go somewhere else. If you don't their personalities, go somewhere else. If you don't like their service, go somewhere else. But don't write reviews that criticize this business because it wasn't cheap enough for you or a good quality of workmanship. Like I said, you get what you pay for, and Sullivan's never disappoints.

Back in April, my husband flooded his truck engine en route to work during one of Houston's freak…read moremonsoons. He immediately contacted our insurance and had his truck towed to Sullivan's. His parents used them over the years and loved their work. Scott immediately handled the situation at Sullivan's and was so kind to my husband throughout the process. They fought our insurance, who wanted to total his truck, and instead told them the truck had immense value and needed a new motor. Unbeknownst to them, this was my FIL's truck that my husband received when his dad passed a few years ago. We will always be grateful to Sullivan's for doing a tremendous job with my husband's most-prized possession. If we ever need a mechanic, they'll be the first ones we call.

Wrote a review on google 6 months ago, it mysteriously disappeared.. before that noticed another…read morecommenter write a negative review, theirs also "disappeared". Which makes me think this establishment can manipulate metrics to only show the positive reviews which is unscrupulous. Honestly, am amazed at all of their glowing reviews which places me as the exception.. Pls see pics of their work & zoom in. Back in 11/2024 my vehicle was parked in the parking lot by valet to which the very same valet driver while moving another customer's vehicle, hit mine in the process.. Due to the "raving reviews" I opted to take my vehicle here for body work.. Big mistake. Can't discredit their courtesy at first glance nor their congeniality.. However, when it came to picking up my vehicle & scanning it thoroughly this is where I uncovered deceit. First off, was never provided any updates or feedback leading up to me picking up my vehicle. Radio silence. I was the one reaching out inquiring about the status. If you as the reps of this establishment respond back to my post & lie & say you kept me posted throughout the duration, that's a lie. I had to establish the contact. Upon picking up my vehicle in 1/2025, forgot the guy's name, however he's the older gentlemen, he informed me my vehicle is outside & hands me over my keys. Thought that was mad odd so I said "hey, can you come out with me so we can view the work repaired together". He obliged. Note, weather was dreary & wet the day of pick up. As I'm looking around to observe if there are any discrepancies, saw them & pointed them out to the gentleman. One of which was a black scrape mark embedded in the bumper area. So, I asked if this is a "new" bumper why is there a noticeable mark? He gave me a lame response, "well , it must of got there when the tech was placing the bumper on, he may have scratched it" ok, fine.. As a result, he did return my vehicle back to the tech to "touch up" that blemish. After the touch up, it was still noticeable plus a part of the bumper was not completely pushed in so they tried to manage but failed to push it in completely. Once I arrived home, the sun was now beaming to which allowed me to perform another scan of my vehicle. It was there I discovered other issues. In their defense, they did since I was under warranty , attempted to warranty their work by remediating the flaws including me pointing out glued up sides in the crevices of the bumper. To which Azim said, "oh, that's just paint that bled over" . Any who, my vehicle was kept with them for another 2 weeks I believe. During that time, they did provide a loaner. When I picked up my vehicle, noticed papers where I store in the sun visor, rummaged through & placed on the passenger seat. The back seat area (I have leather seats) looked as if it was walked on as I saw muddy foot prints. Rude! Their aesthetic is grimy & unprofessional. Gaps still in the crevices of the bumper & fender plus the gaps between the bumper & headlight & hood, all optics. Fast forward to Feb 2025, I emailed them to showcase an image I took displaying ripples in the paint foundation. They ignored me so I sent a follow up email in March 2025 (still was ignored) informing them of that rippled paint issue as well as a bumper that is not pushed in & keeps sticking out! I contacted the 3rd party insurance that paid for the repair & that's when this establishment tried to contact me. At that point, I ignored them since I did not trust them to fix their mistakes. I instead, went to another body shop the 3rd party insurance approved. I was furious! Couldn't believe this happened to me especially since they've worked on luxury vehicles & had great results. The body shop that performed my post repairs, relayed when you lift the hood up, screws were missing, there was a huge gap between the hood & bumper. After removing the bumper, they stated the bumper was all glued up! Said , it looked like it was glued together to the Azim person & he dismissed my remarks. The hood needs a paint correction as my vehicle is not the same. I am fortunate, during my post repairs from another body shop, there are no longer gaps & glued up parts. Forgot to add, one of their employees stole my spray air freshener..

Had to replace RAV4 tail light. Fantastic service and best pricing. Done quickly while waiting…read more Very responsive, polite and easy to to work with.

While it's unfortunate that I had to end up here, because who like car accidents!? I am happy that…read moreI found Excel.-- They were recommended by my car insurance company and after seeing the positive reviews on Yelp, I figured I'd give them a try. Glad I did! From beginning to end, Marvin was extremely responsive, and very consistent and thorough with updates. My car was ready sooner than anticipated and it shocked me how BRAND NEW it looked. Thankful for Marvin and his team...if I ever need work done again (hopefully not!), I'd definitely return.

My sister-in-law scraped the right rear door on her RAV4…read more Based on the excellent work that Excel had done on a friend's Honda, I recommended that she take her RAV4 to Excel. She was thrilled with the paint and repair work that Excel did on her RAV4, plus they finished the work a day sooner than promised.

Wow! Just wow. 10/10!!! I have a BMW and damaged my L side…read moremirror. I took it to the dealership and they quoted me $2500 for parts and labor. I didn't need all the parts they were trying to sell me, but they stated that I can't buy parts separately, and there was no way to put the mirror back together without replacing the entire thing. I took my car to Metropolitan collision services, and Jason helped me. Within 10 minutes, my side mirror was put back together and functional.... For free. This place is phenomenal. They have earned a customer for life! Definitely bring your business here.

I've taken both my wife's Mercedes SUV (after a tree fell on it) and my daughter's Audi SUV (after…read morea weather related collision) into Metropolitan. They do incredible work and take pride in it. While the wait times can be long (they are popular and supply chain issues have been impacting everyone), they work very hard to get it done and guarantee the quality of their work. It's well worth bringing your car into them. I can't recommend them enough.

I took my car to Eric's Car Care in Rice Village and had a shockingly disappointing experience. My…read moredaughter just moved to Houston, so she had out of state plates on her car. I asked them to diagnose a problem with the AC. They told me it would cost $6,300 to repair it. I did not have them fix it, as I knew that was an outrageous price and the issues they identified were mostly bogus. I went to another shop and got everything fixed for $1400. Beware if you go here.

Unless you are looking to be ripped off, don't go to this place…read more Here is what happened. I wanted to replace low beam bulbs that were still working but became very weak over time . They estimated parts (150) plus labor for a total of over 1500. I explained to them that I don't need to replace whole assembly, just bulbs. So estimate went down to 700. I was not willing to pay more than 200. So I bought bulbs on Amazon for 12 ( twelve) dollars. Not the cheapest one, but Amazon recommended. Whated YouTube video and it took me literally 5 minutes to replace the bulbs. Note , I was very reasonable and willing to pay 200. But not 1500 that con artists wanted

They really seem to care and make their best attempt to help the client and meet their specific…read moreneeds to come to the appropriate solution. This is a biz that been around for many years and the staff overall is quite knowledgeable! Coming this will be the third time they have worked on my Mercury Grand Marquis and it is 23 years old. Thus far they have always done a terrific job. Rena has been my primary contact and she's just amazing. She's genuine, funny and authentic.

Attempted to pick up a customer's vehicle. These people are charging $250 admin fee. And they…read morecharged the fee for Dolly attempts because it was in front of their door.. which means they try to use Dollies but were unsuccessful so they will charge you. The female on the phone was very rude very aggressive. Very Bad attitude.

I would give this company 10 stars if I could. The owner, Eddie, is in the highest category of…read moregood people. They took excellent care of my car after someone backed into it in a parking lot and damaged my bumper. Initially I took it to the dealer, was given an outrageously high quote for repair and 7 day timeline. Eddie and his team made my car like new in less than 1 day and a way better price. I am grateful for their excellent work and professionalism!

Rude staff! I took my wife's car there for oil change. I entered the workshop to ask if someone can…read morehelp me with this; a gentleman asked me to get out. I asked why and he replied this is a business place. I told said I am here to bring you a business and he said I don't want your business. He refused to reveal his name. I was never treated like this and I was shocked. Just for the reference the car was a black 2021 Escalade. If I get a reply, I will be more than happy to give more information about this rude staff.

0 stars. This was the worst body shop experience ever. They are extremely sexist & just flat out…read moreliars. I've been working with the service advisor, Tomas, since April 5. Not only did they not complete all of the repairs to my vehicle but I was quoted a price by Tomas for other repairs. Later, when the work wasn't done, I spoke with the manager Sam and he essentially said, "because Tomas didn't document it, it didn't happen, therefore we will not honor it." He then quoted me a price that was over $200 more. Obviously prices change by the day here and is at their discretion whether they honor a price, or document a conversation. I know this may seem like an angry rant, but I actually work for the insurance company that my car is insured by, and I know how these things work. I chose this body shop because I thought they did quality work, and while they are not the cheapest body shop, I thought they did great repairs. I've obviously been proven wrong. **Updated review -- I still wouldn't go back. The work that was done, I can honestly say, was done right. My custom colored Firenze Red Jaguar SVR was blended perfectly, but there were other things on my estimate that they didn't even take a second look at. The manager Sam was nice but at the end of the day there was no real resolve. They sided with the employee, (which is understandable from a business aspect,) but not at the expense of calling your document having, customer a liar. What's most disturbing is that because Tomas didn't document the multiple conversations that we had, the manager essentially wrote off anything that I said because he didn't document the conversation. If you choose this body shop, PLEASE get everything you do in writing. Every phone call, every voicemail, make them send you email correspondence. That's probably the only way you will not get cheated.

I had some very minor scratches from a rear end collision. I came to get a quote for repairing my…read morecar without insurance and I received a pretty high quote, so I ended up going through insurance. When I received the paperwork to see the cost they charged the insurance, it was half of the price they quoted me. They charged the insurance around 50$ per hour for labor, and quoted me around 75$. Material prices were also different, therefore they pull out prices from thin air. Next issue was the very poor quality of work they did. I have a white car and they didn't clean it properly after painting and before sealing it. So dust and dirt got trapped underneath the sealer. I had the smallest scratches possible and for them to fail at doing a proper job is very unfortunate. I would never ever recommend this place or take my car again to this place.