This may be the largest dealership I had ever in. There are two floors and the clothing and…read moreaccessories are in the second floor. The stairs are easy to walk up but there is also an elevator. I was looking for a few tee shirts for guys I used to work with back in El Paso. The gals in the clothing sales department were amazing - the shirts they have in stock right now rock! I also need help getting some riding gear for myself- I needed a lightweight jacket that had the protection in it in case I take a tumble- I came home with a great jacket! I can't wait to go back- there are tons of bikes parked outside!!!

Dear Leadership of Harley Davidson/Dallas Harley Davidson Garland Texas,…read more I wanted to take a moment to sincerely thank you for your exceptional work and service on my 2024 Road Glide. Your professionalism and ability to resolve my issue with my bike has truly been impressive. Specifically the efforts of your technical team (Reggie and Michael) made a huge difference. The service provided was significant; my Bike had been in and out of the dealership and has had several issues. I called to report the matter and spoke with Reggie, who immediately had my Bike picked up from my home address and Michael contacted me and coordinated with me to pick-up my bike on that day very same day. These two men treated me and my family like their family; they picked up my bike and kept me in the loop the entire way. They were nothing but, true Professionals. This was my best experience with Harley Davidson ever! They should both be promoted, and placed in position of higher responsibility; this would help other HD Dealership to elevate their customer service ratings around the globe. Because they definitely know what to do to when it comes to helping and assisting their customer far beyond the normal process and this made me feel so grateful for what they did to get me back on the road. Please feel free to contact me if you need more details. Best regards, Eric Brown USArmy Retired, CW4 (915)850-3903 Eric.brown1906@gmail.com

First review after multiple visits -- extremely disappointing…read more I've given this place more than enough chances, but every experience has been a letdown. I've attempted to purchase bikes here twice, but walked away both times because their prices were significantly higher than Texas Harley and Fort Worth Harley. Most recently, on 6/26/25, I called looking for service specials. I was told about a 3-hole oil change with synthetic for $180 -- a deal that sounded too good to be true. I confirmed the details twice before booking a 5 PM appointment for 6/30/25. After fighting through an hour of traffic to get there, the first thing I was told was, "Whew, that's going to be pushing it." You're the one who scheduled the appointment. Then, I was informed there must have been a "miscommunication" and the quote was for a basic oil change only. For comparison, I called Texas Harley today -- they clearly quoted $199 for a 3-hole oil change and $295 with synthetic. Confirmed it with them four times. Longhorn, on the other hand, continues to waste my time and play games. This is the first review I've ever written, as I typically let things slide. But enough is enough. Every experience here has been a joke. I won't be coming back. Get your act together.

Dan and Peggy were amazing first time rider instructors. would recommend getting your MSF course…read moredone with them!!

On this #thankyouthursday I am selecting the wonderful staff at Mavericks. I needed to buy a last…read moreminute gift and arrived at their location 15 minutes before closing. The staff outside busy moving all the bikes to the front greeted us and welcomed us into the store. The ladies inside gave us suggestions and helped me pick out the best gifts. This type of friendly helpful customer service is worth mentioning, and very rare so minutes before closing. And for the cherry on top they wrapped my purchases so nicely and ready to deliver. This level of customer service deserves thanks.

They picked my 22 Pan America in for a multiple codes and limp mode issues. I live an hour away…read more Had it in the shop for a few days tracing down the issue. Turns out I had a faulty rear cam phase wire. Unfortunately, I am out of warranty with only 3100 miles on my bike. Maverick service team stepped up, got it fixed and sorted it out with Harley Corporate. I have owned a lot of bikes over the years and I can say Maverick always goes above and beyond to take care of my bike. Trip and Dane are always great to deal with!!

I gotta say avoid this place. They tried to totally screw me on purchasing a motorcycle. Online it…read moreshowed a price of $8995 and the guy tried to tack on $4096.25 in ridiculous additional charges. It ran up my payments from $168.87 to $257.85.

Of all the Harley-Davidson dealers I have been to, this one has been the best for deals, events,…read moreand fun. And there are quite a number of great Harley-Davidson dealers about. Trying to recall... I think I thave bought about 6 to 7 Harleys here.

Eric was great. Came early, charged a fair price, did the work quickly, and did a great job. I…read morecalled him to install a center stand and fix a botched crash guard install on my Kawasaki. Took him probably less than an hour. Not only that, he spent some time helping me learn how to use the center stand and teaching me proper motorcycle maintenance for various parts of the motorcycle. Highly recommend him if you have a Japanese bike (as he only works on those).

On time. Excellent work. Reasonable costs. This was a much better experience than taking my bike…read moreto a shop and leaving it for however long it would have been. Highly recommended. I will call again when needed (which might be soon as I am currently looking to get a 2nd bike).

PLEASE BE AWARE. As others have said. I had to give one star cause they don't have a zero. Took my…read moreUltra to find out why it wasn't running properly. Told them I thought it was the ECM. Did my own research. They never called to give updates. After calling them, they said there was a bend valve and had to send the head(s) to a third party shop for repair. To get an update I called and was told they broke a bolt and didn't mention the bent valve, and they were still waiting for the head(s) to be repaired. Took them three weeks and again I had to call to get updates. Once they finally reassembled the bike it still wasn't running properly and wanted me to come pick it. After arriving at the shop I noticed they broke both antennas off and the leather on the seat buttons was scraped off down to raw metal. After holding my bike hostage for three months they couldn't help me find the parts to fix my bike and charged me $1,958.00 for nothing. THINK TWICE BEFORE TAKING YOUR BIKE TO BURLESON HARLEY DAVIDSON.

Huge thanks to Ryan for helping me choose my first Harley! He was incredibly patient, super…read moreknowledgeable, and made the whole experience stress-free. I had a lot of questions, and he took the time to walk me through everything without any pressure.

Great service from the shop! Wonderful customer experience! Had my front tire changed in less then…read more20 minutes, even with my stripped nut guards haha Will always recommend mikes! They are the best in the DFW for bike work by far. Front tire feels great and half the price of harley dealerships! Go to Mikes!

Mike and his crew were great to work with. Did what he said when he said he would do it. I'll come…read moreback.

Once again, Karl ( the sales manager ) and Brian ( the service manager ) have gone way above my…read moreexpectations. And have gone well above and beyond for me. I more than appreciate the amazing customer service they have provided. Honestly, probably the best customer service I have ever experienced from any business. They make you feel as if you are part of the family from the moment you walk in the door. If you ever need service done or just need merchandise or parts or a new bike...look no further. Come here and ask for Karl or Derek.

The service depart was unable to diagnose a loose ODO cable and a loose ground strap. Stay away…read morefrom this shop. $150 for nothing.