I am extremely disappointed with my experience with C-Tech. I rate this company a -0
C-Tech was contracted to address a moisture/remediation issue in my apartment. I personally witnessed the technician inspecting the unit and using moisture-scanning equipment. I asked him directly whether mold was found, and he verbally told me yes. I also personally witnessed him identify moisture in multiple areas, including the master bedroom, hallway bathroom area, and guest bedroom area.
The technician opened part of the wall and remediation equipment was left operating in the apartment for approximately 4-5 days before he returned with an assistant to remove the equipment and seal the wall.
What concerns me is that the documentation/invoice provided afterward does not appear to contain the complete information regarding what I personally witnessed during the inspection, including the moisture findings and what was verbally communicated to me.
I attempted to contact C-Tech directly because I wanted an explanation and wanted to file a formal complaint. I left a voicemail and also sent an email, asking to speak with someone about the technician's findings, what was reported to the property management company, and why the documentation did not reflect what I witnessed.
Neither my voicemail nor my email was returned.
This is especially concerning because the property management company later used the C-Tech invoice to charge my household $4,275 for remediation that we dispute was caused by us. The full C-Tech invoice was $8,550, and the amount charged to us was exactly 50% of that invoice.
I am not claiming to know what happened internally between C-Tech and the apartment management. I am saying that the documentation I received does not reconcile with what I personally witnessed, and C-Tech has not responded to my attempts to obtain clarification.
I strongly recommend that anyone dealing with C-Tech or an apartment/property-management company request complete written reports, moisture readings, photographs, equipment records, technician notes, and all findings before relying on an invoice or remediation determination.
I expected a professional company to stand behind its work, answer a customer's complaint, and provide complete documentation. Unfortunately, that has not been my experience.
I am formally disputing the invoice/charge and preserving all documentation related to this matter. Be aware of this company to all houses apartment tenants if they come to your house apartment video record everything an communications they are not trust worthy at all fraud scam i was present when a ctech came out an witnessed in person an there precision confirming mold an moisture in multiple places an confirmed mold showing the location with wall cut out an pointed or damaged mold area they left all that out on the invoice when ctech came back to seal the hole an take down there equipment he was silenced after 2nd encounter beware this buisness silences there employees like technician that came out. Unable to get a response from the business owner regarding a serious customer complaint
I am extremely disappointed with how my complaint was handled.
After experiencing serious concerns regarding work performed by this company and documentation/invoicing related to the work, I attempted to escalate the matter directly to the business owner, Diane K.
I contacted the office and requested to speak with her. The front desk forwarded my call to her line, and I left a voicemail explaining that I wanted to discuss my concerns and file a formal complaint.
I also sent an email requesting a response.
Despite making these attempts through multiple methods, I never received a return call or response to my email.
This is particularly frustrating because I wasn't simply calling to complain about a minor issue. I was requesting clarification about work performed in my home, what the technician found, what was reported to the property management company, and documentation that became relevant to a $4,275 charge being disputed by my household.
I gave the company an opportunity to address my concerns directly before posting this review. Unfortunately, I received no response.
I cannot speak to what occurred internally between the company and the property management company, and I am not claiming facts that I cannot personally verify. What I can say is that I personally witnessed the technician's inspection, attempted to obtain clarification directly from the company, contacted the office, left a voicemail for Diane K., and sent an email--and received no response.
For a company performing professional remediation work in people's homes, I expected better communication, transparency, and accountability.
If a customer raises a serious documented concern and specifically asks to speak with the business owner, I believe the customer deserves at least a response. read more