## Quick Summary (for readers in a hurry) If you don't have time to read the full account, here's what happened: - Took my car in June 1 for a routine door-ding repair. **Ten weeks later, it still isn't fully resolved.** - **Parts from the roof gutter assembly went missing** during the repair -- first one piece, then a second piece from the same assembly that hadn't been reinstalled -- both discovered only after I got the car back. - I was told the replacement part would take **10 days**. I ordered the identical part myself from Toyota and received it in **2 days**. - Six weeks after the first missing-part report, I was told **I shouldn't have ordered it myself** -- with no acknowledgment of the time already lost. - **Bodywork fit/finish was noticeably worse** than two previous repairs I'd had done here (2015 and 2020), and the shop said that level of fit "couldn't be achieved." - A **pre-existing scratch claim** fell apart when the "proof" photo turned out to be from pickup day, not drop-off day. - Left with a **new paint chip**, **stains on an interior panel**, and a car I was pressured to accept "as-is" because I needed it back. The staff are genuinely pleasant to deal with -- the process and follow-through are the problem. --- ## Full Review This is an update to my earlier review. I'm lowering my rating further, because this experience has gone from poor to genuinely dismal over the past month. As I mentioned before, this saga began June 1st, and ten weeks later, it continues with no sign of resolution. **A couple of days after I picked up my car**, I noticed a paint chip on my rear bumper (details below). Shortly after that, I noticed a part for the roof gutter was missing entirely. I took the car back, and the service agent referred me to Neelam Gabi. Neelam reviewed the intake photos but couldn't confirm whether the part had been installed when I picked up the vehicle. To be fair to her, verifying this is tricky -- the part in question is behind other components that were removed and reinstalled during the repair, so pinpointing exactly when it went missing isn't straightforward. Neelam took photos comparing the intact part on the driver's side to the empty space on the passenger side, and offered to order the replacement, with an estimated 10-day wait. That seemed reasonable at the time. Eighteen days later, I called Neelam for an update. She explained that the parts department had run into trouble, and had mistakenly ordered the entire roof rail assembly instead of the single part needed. By this point it was July 29th -- two full months since I'd dropped the car off. I told her I'd just order the part myself through Toyota. I did, and it was correctly identified and ordered for $26, taxes included. **I ended up ordering the same part myself from Toyota and received it in 2 days.** Here's where it got frustrating: the day after Toyota's part came in, I called Neelam to ask whether CSN 427 could install it, or whether I should have Toyota do it. She told me I shouldn't have purchased the part myself -- that I should have let her handle the order. Given that we were now six weeks into this one issue, I pushed back and told her this didn't seem like a customer-first way of thinking about the time being lost. My time has value too. read more

If you are searching for a collision repair place that provides good communication, do not come here. Discussions are limited here. Went with CARSTAR instead for my repairs. read more

My car was TBoned slightly and I brought it to CSN and booked repairs while I went on vacation. I had to wait longer than anticipated but it was no fault of theirs. Having a foreign car, parts, etc were long in deliveries. CSN kept me updated throughout the process via text and the end result was outstanding! Excellent customer service, great location and customer area and fantastic work! I have my new car new again! They handed it over detailed! I hope I never have to go back again but, if I do, they're my first choice! read more

honestly. I'm surprised they are a certified Porsche and Lamborghini shop. I took mine in due to a rear end fender bender. after a week, they called me and said that the car has passed QC and ready for pick up. I got there and the spoiler was scraping against the trunk (completely misaligned). not sure what "QC" was performed but it wasted 1.5hr round trip for me. they tried to send me home with it and to schedule it in, but I wasn't going to fall for that. I got them to keep the car and fix it. then a few days later, went to pick up the car again. noticed a few areas of paint with dust and imperfections in it. got some of it wet sanded out by them but left the rest as is as I couldn't be bothered. I took it for paint correction two weeks later to my Detailer and they were shocked and the sloppiness. seems all shops are the same these days and no one truly does a quality job anymore. read more

The team here is incredible and the facility is unlike any other bodyshop I have ever seen. It's big, it's clean and the service is second to none. I brought my Porsche in here and I already had a rental car waiting. I got my car back and it looks better on the side they fixed than the untouched side! Most of all, I saw they were Porsche certified so I know it was done right. Big thanks to John for looking after us. read more

I went here to got my truck fixed after some big tree limbs fell on it. A couple of people recommended this place to me. I went in for a estimate for my insurance company. At the time they were very busy (mid February) and said they were booked until late March. That was fine with me as I was still able to drive my truck. So the end of March comes along and I drop off my truck to have the repairs done. The next day they call me saying they couldn't fix my truck. I asked why. They gave me some excuse, which I think is b.s. They said my truck was too big and heavy for their paint booth. I have never heard of such a thing. I have a 2018 Chevy Silverado 2500 HD diesel crew cab 4x4 pickup truck. After waiting a month and a half for my appointment date they now tell me this. Why didn't they tell me this when I first went in for the estimate ??!! I think their excuse is bogus because when I got my truck back I saw in their parking lot waiting for repair a Dodge 2500 diesel crew cab 4x4 pickup truck which is roughly the same size and weight as my truck. I would give this place zero stars if I could. Avoid this place !!! Thanks for wasting a month and a half of my time... read more

CSN 427 Auto Collision - Hard to see but the roof, A-pillar and top corner of windshield is damaged. They weren't capable of fixing this !! - Body Shops Near Me - Toronto, Ontario

Very friendly and professional staff. I worked with Neelam on my claim and she was informative and accommodating with my schedule. Thank you! read more

Third time with the folks at 427 Auto Collision - they do such a great job and I'll keep using them if I have the unfortunate occasion to need them! Again. I highly recommend them. read more

CSN 427 turned auto collision repair into an art form. After my accident, I was distressed and angry about what happened to my car but the experience with CSN 427 almost made it a positive experience. read more

Dropped my car off here after someone ran a stop sign and hit my car. Normally I would save my review for after my car is fixed, but I've been blown away by how amazing the customer experience has been so far. The receptionist was very professional and kind. I dealt with Brandon, and he has been nothing short of outstanding. He has always been punctual with phone calls, keeping me updated. They had no issue showing me the car before it was done and showing the steps of repair. I had to leave for a business trip during the repair, they took care of my rental car and even gave me a lift home (I live near Square One). From what I've seen so far, their work is very good, paint matching very well done. I'm anxious t see the final product and will update when I do. But so far, the experience has been extraordinary! UPDATE: I have now received my car, repair completed. It looks brand new! As stated before, the paint match was spot on, and the car looks pristine. I hope that I will not need to use a body shop again in the future, but if I do, I'm definitely coming back here. I'm not even consider going anywhere else. As far as body shops go, the customer service, professionalism and workmanship here are unbeatable. read more

I actually don't write reviews typically, so when I do write one there is something wrong. To start it off, worst customer service I have ever experienced. The company makes promises and backs out after they have your business. When the work is not done as promised and you need to come back in, they take there sweet time servicing you and getting back to you because they already know they have your business. WARNING: DO NOT ever take their word for anything even if it is highly rated and recommended by your insurance company. Tried calling, emailing and escalating the issue with no success. What a scam. I am still waiting with no communication on a timeline, now running on 3 weeks. And to top it all off probably won't be able to get this work done till next year because of the snow - car goes into storage during the winter. Fully communicated this with them and was promised that the work would get done in a timely manner. Clearly a lie. Now I've been told that my work is considered low priority. Probably because they fucked up and know they already have my business. One thing I hate in life are people who make commitments and fail to deliver, especially when you are running a business. I'll go into specifics later if anybody wants. read more

Insurance claim, this place will be professional. Outside insurance,it appears to inspire the run around. YES, 427 gets busy since it's part of a CSN network.This wasn't my experience in their light "about us description: driven by ethical business practices." Since June 2019,I have been awaiting 427's manager to get back with me.My straight forward , minus collision work,paint job repair's done for a late model vehicle. After getting my 427 quote,pretty sure [insurance] jobs post the quote, even larger,more involved than mine were also done by now. Pricing. 427 needed to charge over $300 to chrome delete 3 pieces of logos,3 trim pieces that are essentially straight lines [rocker,and rear].Their process for the total job was going to be "involved" to justify the labor,and 3 days .The paint job alone,NO collision damage was just under $1000. For about $200 less.Seneca Autobody took ONE day to paint my remaining [2] logos,actual panel on the vehicle,two stage paint,plus lifetime warranty like 427.FREE loaner included while the work was being done. Seneca Autobody is used by insurers. The lowest quote was from Assured, $600,2 days. They weren't sure about the logo chrome delete via paint.I didn't use them due to this,and the courtesy loaner was unavailable. Assured is also a preferred insurance shop. 427 would've been about $400 more than Assured! read more

I recently had a rather minor fender bender and brought my car in to 427 Auto. I met with Neelam who was extremely professional and courteous. She assessed the vehicle and made an appointment with me to bring in the car on a specific date. She coordinated the entire repair with my insurance company and also arranged for my rental vehicle with Enterprise rent a car. They have an Enterprise counter in-house. Having all the services under one roof really does make things very easy. Whenever I sent an email inquiry to ask about my vehicle, an update was provided very soon. Even though repairs can be delayed due to parts and availability, I always appreciate a speedy reply with accurate information - this is where this place shines. Lastly, the repair was done extremely well and the car was cleaned inside and out. If I ever need any work done or need to refer a friend, this is absolutely where I would send them. read more

I recommend by the insurance company to repair I just bought two months only 3000 km of the audi rs5, when they do with my car repair estimate, they offer most of the parts need to change, so I decided to repair here, three weeks time, csn427 staff called me that my car's repairment has been down, so I go there to pick up, When I arrived there, I found that they had only repaired the parts instead of that they had promised me to replace. Moreover, some parts had not been repaired yet, showing obvious damage. Moreover, the RS5 logo on my Grille they did not help me book and install, so they told me that I could drive away the car first and deal with it after the RS5 logo arrived. When I returned home, I found that my front and back matrix headlights were out of order. December was my busiest month, but they could not solve my problem at one time. I had to make a lot of trips back and forth from Downtown to Etobicoke to deal with problems caused by their mistakes，I don't think this is a reliable car shop. read more

CSN 427 Auto Collision - Body Shops Near Me - Toronto, Ontario

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First the good: The back of my car appears to be repaired very well after I was rear ended. They even vacuumed out the Christmas tree needles from the back of the car. It came back way cleaner than it left. The work was also done a day or so earlier than they quoted. Now, the bad: I got in a 7 car fender bender. After talking to my insurance agent, I determined I probably did not want a body shop to fix my front end damage. I was one of 7 cars that rear ended each other, and my car hit the one in front as well as getting rear ended. The only damage I caused on my front end was a cracked grille, and the car in front of me that I hit had no damage whatsoever. So much so that we high fived and he congratulated me on my luck, then left. The damage on the back of my car was more severe, and my insurance company suggested these guys. So off I go to 427 Auto Collision to get my car fixed... First, I had a hard time making them understand I did not want to pay for any estimate on the front end. This seemed very confusing to them until I told them about my $1500 deductible. Then they seemed to get it and we set up an appointment for me to drop off my car. In two weeks! That seemed a bit excessive, but I let it go. Over the next two weeks I stared at the cracked grille every day, and beat myself up over rear ending someone. Every day I would come out of work and that little crack would taunt me, reminding me of my driving uh unprowesss... Finally the day came when I dropped my car off and picked up my rental car for the week. a gutless soul crushing econobox that vibrated over 110kph. But I don't suppose that's their fault... It's like a back massage I said to my wife. Some people pay extra for that. They send me an estimate of $2100 to fix the back, and $2500 after a visual inspection to fix the front. I tell them thanks, but no thanks on the front, and proceed to buy a grille on amazon for $100 and research youtube videos on how to install it. A week after I drop it off, my car is ready to pick up and I show up bright and early to pick it up. They present me with a $1500 bill to cover my deductible... Uhhh. No. I tell them to this shouldn't be the case and they point to a highlighted section of the statement that says I'm responsible for the deductible. I think about telling them that I too own a highlighter, and can print all sorts of things out on my printer at home and highlight them... but don't. Instead we phone my insurance company and it that sorted out, to which they reply "I guess you're all set" or something like that. No "Sorry I tried to charge you $1500 sir" or anything like that. Whatever, I think. I'm over it; we got the misunderstanding worked out. Then I go out to get my stuff in my car, and notice my front licence plate is missing. The same licence plate that was below the crack in the grille I'd been staring at every day for 2 weeks. No, they say, there's no way that we took that off, and we have pictures to prove it. I guess my license plate must have fallen off somewhere between when I left home in the morning and when I dropped it off? Seems a bit unlikely. Anyways. I let it go. New plates are only $34, and while it's a pain that I now need to go change my parking permit, it's better than fighting with them over it. So, I move on. I have my car, it's fixed, and I'm happy. The next day I get an automated text message from them that asks me my opinion on their service. Great I think, I can get this off my chest. It likely will not go anywhere, but at least I'll have my say. So I click the link to start the survey, and it asks my license plate and postal code. I enter that, and it tells me there's no record of my car. And that brings us to today. Me with a fixed car, and a brand new Yelp account, and you with this account of my dealings with 427 Auto Collision. read more

I took my 2019 Corvette StingRay in for the back facia to be repaired. Lorenzo D'Alessandro (the owner), Jon Forte (Quality Controller) and Neelam Gabi (Customer Service) treated me amazing. The business is run with so much honesty and integrity like I have rarely seen for a long time. Awesome workmanship and awesome service, I haven't seen better. read more

This place was recommended by my insurance, so I brought my Ford Focus here to have some minor damage fixed. I was told it would take three days TOPS. Nobody called me by then, and when I called and spoke with "Neelam" she could not seem more dis-interested and/or distracted and I actually had to go to the shop to speak with her. Long story short, it took over a week, service was terrible AND they STILL didn't repair my vehicle properly! I ended up having to bring it to another repair shop and they ended up fixing it. It only took TWO days. Go figure. read more

I do not recommend 427 auto collision because of their lack of attention to detail I had to return my car 2015 Audi A3 twice. They forgot to tighten the headlight mounting brackets I noticed it when they started bouncing around on the highway There was overspray all over my car which they did not clean off only the section that they repaired was buffed out. The right front fender was where they repaired the car the front door sill was completely covered in overspray which I had to return to get buffed out which I could not do myself This to me is sloppy and extremely lazy workmanship. I feel it's not right, for me to have to drive 40 km each way each time to get what should've been done in the first place But I do have to commend him for giving me gas card gift certificates for the drive down read more

I've come here twice on recommendation from my Mazda Dealership (westowne) for two separate accidents. Despite they were not on the preferred list of my insurance company, I go out of my way to come here. The service is great, attentive and they really take the time to explain every option, the damage and how the whole insurance and repair process works. All my repairs have gone smoothly and they even clean my car every time i take it in (that's really a huge positive for me lol). Great service, staff that always updates and keeps you in the loop, and quick repairs from my experience. read more

STAY AWAY FROM THIS LOCATION (401 DIXIE AUTO COLLISON). all words in website is fake. They do not care thier customer at all. I will be posting review soon. read more

I highly recommend 427 auto Collision because they did an amazing job repairing my mothers car after an accident. Prompt communication, perfect workmanship and done within the timeframe they said it would get done. And a big THANK YOU Frank for repairing the key scratch on the car yesterday. You're the BEST! read more

I recently had body work done on my Honda Civic, there was a fair bit of work to be done. The customer service was excellent, from Neelam who was the first person I met, to everyone else I dealt with. I had the complete opposite experience to the person who gave such a bad review about Neelam. I got a call on a Friday to say the call would be ready next day at noon which was earlier than expected; Neelam called me back to say she had googled my address and they would pick me up at home. As it turned out, I received a call from one of the men working on the car to say whatever it was they had last done it was too soon to take it out in the rain that day and could I wait until Monday. This was not a problem for me and they picked me up at the subway station after work. The job they did was excellent, looks like new. They even shampooed the inside and it smelt like a new car. Certainly the cost was painful, but not a surprise given the cost of auto work in general wherever you. I couldn't be more pleased with the work and with the customer service I received. As for Neelam specifically, I couldn't disagree more with the other reviewer. read more

My Audi got some warranty body work done here, and the rep (Fil) was incredibly helpful and honest. The place is huge but doesn't feels like a high-end dealership and not a grimy garage. There was minor flaw in my paint job and these guys fixed in on the spot before I drove off happy. Overall a highly pleasant experience. read more

Had work done to my 05 RSX-S. Dent on my rear quarter panel, rear bumper, and cracked tail light. They did a really good job. They detailed the car inside and out. Brandon, the Sales Rep, is friendly and helpful. Only complaint would be that it took so long. Couldn't stand driving a slow rental for over 2 weeks. I sent it in on Nov 13 and got it back Nov 27. Was it worth the wait? Sure. They really take pride in what they do and it shows. read more

They did good work. Bumper looks like new. Colour match was well done (custom coloured Porsche). While their customer service model is good, they gave me a guy who was not particularly good- he gave me a quote but I needed to go back a second time because it was incomplete. Then there was very little communication until he called and told me that the car would likely be ready the next day. I told him that I needed a heads up to make arrangements to pick it up as I worked far from the garage. By the end of the next day, nobody called me back. I called and nobody seemed to know who I was under my and my husband's names until I mentioned the car and model and they were able to track me down! When I called to follow up, I was told it was ready for pick up. Very annoying and not necessary. Car took longer than I thought it Should have but as I mentioned, the work was solid. Would return and insist on another customer service associate. read more

READ BEFORE MAKING A HUGE MISTAKE. Had to take my Tesla here as it is one of the few "RECOMMENDED" bodyshops to fix the damage on my car after I had been in an accident. Took my car in and got the estimate, they had told me that as soon as the parts were in they would put it all together t and it shouldn't take more than a week after they receive the parts. After about 3 weeks I contacted them to get an update, they told me the parts weren't in yet but they would give me a call as soon as they were. Fast forward 1 month AFTER THE 3 WEEKS.... still had not heard anything, so I gave them another call, they said they would look into it and give me call... which they never did. A few days later I called back and they had told me that the representative that had been on my case originally had since left the company and my case "SLIPPED THROUGH THE CRACKS" turned out my car and ALL of the pieces that they needed had been sitting there for about 1.5 months and nobody had looked at it or contacted me, but they promised to get to work on it and ensure it was done within a few days. Fast forward ANOTHER WEEK and nobody was returning my calls, I decided to pay them a visit only to find my car was barely even half fixed. Again I was given a story about how they were sorry and they would see to it that it was done by the end of the week and would call each day to give me an update ... this did not happen. In total they had my car (which was only a small fender bender accident) for 3 months, and 90% of the time they had it, it just sat there and I was continually lied to. ON TOP OF THIS HORRIBLE SERVICE ... they replaced the Tesla emblem on the front hood off centre and now it has to be replaced as the cameras use it to calibrate. HUGE HEADACHE .... DEFINITELY ADVISE AGAINST VISITING TO FIX ANY DAMAGE, BIG OR SMALL. read more

Ran into a problem with them. I had talked to my insurance and they agreed to not charge deductible. When I went here, they looked at my insurance, and found that I had no deductible. Therefore, they thought it a good idea to offer me a rental, which I gladly accepted as I figured they had checked with my insurance first. Boy was I wrong. I got a call a few days later that I had to return the car and it was not going to be covered. I got stuck with a $100+ bill. I didn't like Neelam's attitude when I asked for her to cover the rental bill and was met with sorry we can't do anything. Eventually, they gave $100 in gas cards as compensation, but that took some work to actually get that done. read more

I am very disappointed by the lack of accountability, delays in the completion of my car repairs, lack of respect and communication by 427auto. 6 weeks delays to repair my car is unacceptable and is simply a lack of professionalism. No excuses would be good enough to justify these delays. read more

disgusting service!!! took my car in came back with scratches on the hood which they denied doing. the vehicle is 2 weeks old they wouldnt even fix the damage they did while it was in the shop!! vito you are terrible and i will be reporting this company to the consumers board and have you investigated!!! read more

I recently had a dent on my vehicle. I sent this body shop a few pictures and they quoted me $1000 dollars to repair it. Upon reading their reply, I was immediately shocked that the price would be so high. I shopped around and found a body shop that would repair it for me for $250. They fixed it in 1 hour and the quality and workmanship is excellent. Please stay away from this body shop as they charge for more than they should. I actually wrote to 427 Collision asking for an explanation and Neelam wrote to me and explained why it was so high because they charge according to quality repair. To be honest, this is probably Bullshit. They are obviously overcharging. They think that we are all stupid. Please everyone be smart consumers. Please avoid 427 Auto Collision. read more

This shop sold my wife on their "We are the biggest and oldest body shop in North America" crap to convince me to get my car repaired by them and not BMW when she got in a collision. As the owner of the car I can say that I am very disappointed that they did not repair the suspension damage caused by the accident even though my insurance company shows that they billed them quite a big amount to replace certain parts of the suspension and control arm. I ended up taking my car to BMW and was told whoever fixed my car had no clue as to what they were doing. The ride was terrible when the car left their shop. I dont even think they test drove it before they gave my wife the car back. I ended up spending $3000 from my own pocket to get the job done right. I called them a few times and kept being put on hold for different people. I didnt have the time to go into the shop and give them my two cents as their business hours conveniently operate when everyone else is at work. They claim they are the biggest but I have seen bigger and better run shops in the GTA let alone their claim to be the biggest in North America. They use this as their selling point and stoop people into dealing with them. My insurance company refused to get the repair covered after the car left the shop as the time period by which I could take it to BMW was more than what they would cover this shop for. Worst experience. Stay far far away. These guy have tow truck drivers paid off to bring collision vehicles to them. I even got charged an extra $300 by their rental company because they couldnt get the job done in time. Net loss for me $3300. Do they care? Of course not. They will just put me on hold until I hang up or lock their doors by the time I can get to their shoddy shop. read more

I recently took my VW Jetta in to have a scratch/dent repaired on my door and let me just say the service and workmanship done by 427 Auto Collision was phenomenal. I shopped around before coming here and nowhere else has this level of professionalism. Ask for Brandon, he took care of everything and was extremely helpful. I would definitely recommend this place. read more

I picked up my Volvo today and am very satisfied with the results. Neelam is wonderful to work with. She is a very caring, comforting, helpful and efficient. I greatly appreciate her professionalism and friendliness and would recommend 427 and Neelam to anyone. read more

427 A C really deserves its sterling reputation. Neelam displayed tact and poise in dealing with a picky and sometimes impatient client. Tom was resourceful in resolving sticky supplier issues. My car was repaired flawlessly. Many thanks for a job well done. 5 stars Paul T. read more

Over priced repair!, the male staff are overly flirty (uncomfortable- sent my fiancé to pick up my car), and it took twice the time due to their lack of proper tools (anti-theft lug nut) for my vehicle, . They made me purchase the $49.00 the tool on a $12,000.00 repair, and drop it off. Stay away...unprofessional. read more

Very discussed when I dropped my van off 12 of February with a cracked bumper I told them I prefer that it be replaced but I got a call the next day they said that it was repairable. Bumper cost $299 online. Not to mention my van would be ready to pick up on the 18 of February. They call me and tell me it won't be ready until the 20th. So I leave work early to go pick up my van and the first thing I noticed was that the crack was still there. They blamed it on the cold weather. So the sales rep gave me back the keys to the rental and that they would take care of it. Well I told her that if they had to listen to me and replace the bumper in the first place I would of had my van back sooner. It's been a week and a half now and still no phone call to tell me when it will be ready. They billed my insurance over $900 to repair the bumper. Not including the cost of the rental for 15 days and to repair it and paint it again. You could buy 5-6 bumpers for what the repair is costing.lol. I strongly suggest not giving your vehicle to them. read more