I would never take my car to this shop nor trust anything they say!
Bill's Midway worked on my car in the fall 2016. The time to repair the vehicle took very long based on various excuses they provided of their worker sick, injured etc. They took so long that my insurance coverage on the rental car ran out. They promised over and over again that they would cover any additional costs for the rental car because it was their issue that it took so long to repair. They actually called the rental company to let them know that they could invoice them directly for the extra costs.
About 3 months after they finished the repairs, I received a letter from the car rental company that Bill's Midway would not return their many attempts to collect on the rental car costs and that I was ultimately responsible for the additional costs (they had my credit card as part of renting the vehicle).
I too have reached out to Bill's Midway for reimbursement and they have not responded to me. This body shop stiffed me for just over $400 on the rental car because they couldn't repair the car in a timely manner, even after after promising that they would cover any additional rental car costs as a result of the issues they had during the repair of my car.
Based on my experience and Bill's Midway actions to date, they simply lied and never had any intention of covering the costs.
Added Comment: The work that Bill's Midway did was front end work. When we turned on our Air Conditioner (AC) this year it did not work. We had a local service station check the AC coolant and it was empty. They could not find a leak. I have to assume that during the repair of the front end that the AC was affected and Bill's Midway never refilled the coolant. In my opinion, not very attentive to details! Ripped me off on the car rental and now this. Stay far away from this repair shop! read more