Noah was amazing extremely nice an was one of the best when it came to sticking me!! I'll ask for…read morehim anytime great experience so cuz him!!

Kedplasma never answeres their phone. The only thing you can do if you call is get their automated…read moresystem. If you press 0 to speak to their operator, as instructed by their prompt, it says it's unrecognized and hangs up on you. I have been trying to call for months. If I can't call and ask questions etc, I'm not inclined to donate. I'm not wasting my time and gas, like I did the first time by showing up, only to be met with a sign on their desk stating "no new doners today."

There are many good things about StoryPoint, but for the past 6 months they have been missing staff…read more.... chef, life enrichment, wellness director, marketing and the usual caregiver & nursing staff shortage. These are significant vacancies! Additionally, the one elevator has been out of service several times in the past month! It becomes a burden when the staff who are there must cover the work of vacancies or absent employees! Caring for the elderly is a challenging job! They need to hire good people and support them both financially and by providing a healthy work environment! It seems that when CSIG purchased 3 other properties in the Chattanooga area, their focus has shifted. It feels like our facility is on life support and I feel badly for the staff who work so hard!!

My mother has been living at StoryPoint for a little over 2 years. While the first year had its ups…read moreand downs primarily due to staffing issues this past year has significantly improved. A noticeable change began when Mary came aboard in charge of resident care. consistency in quantity and most importantly quality of staff began immediately. They have always been very reactive to any concerns. I highly recommend StoryPoint and it's current leadership. Don L

This center is excellent. My first time to be sent there. The staff is so kind loving and excellent…read morein what they do. Dr Miller is wonderful. I can't say enough about the patient care!!!

Yet again Erlanger in Soddy Daisy shows how little they care about the patient. On 2 occasions I…read moretold the Soddy Daisy location that my ACA plan did not cover labs with LabCorp. The last visit my daughter went to they drew blood in office and sent it to LabCop instead of using Quest as I had told them twice before. Now because Erlanger disregard and lack of respect for cost to patients I am on the hook for 100% of all the labs they did. It shows once again the office manger only cares about screwing people out of every last penny and not about proper care and listening.

I went to Erlanger E.R. in Sequatchie Co. today for a finger cut that was a bit too deep for me to…read moretake care of myself (the Urgent Care that I went to in Dunlap referred me there). I was treated quickly, thoroughly, and with kind professionalism. This was a somewhat minor thing to have to go to the ER for, but I am glad to say that it was a good enough experience that I'd go back with confidence if I ever have to again. It was clean and the staff treated me well.

my mother is currently in skilled nursing, and in my opinion it is abysmal. They use contract…read morenurses that are not well trained, and provide minimal nursing care. Dietary needs are not met and the food is not inviting. A paucity of care and attention. in my opinion, do not send a family member to Alexian.

This (expensive) life-care facility is terrible. My parent has been there for about ten years, the…read morelast several of which have been in assisted living and occasionally skilled nursing. This facility is unable to accommodate even a common dietary restriction (gluten-free) with any consistency. My parent frequently gets sick from eating items that staff has said are fine and safe to eat. Their staff is so poorly paid that the turnover rate is astounding. They are constantly short of staff and Ascension (old name is Alexian) just deflects by saying it's hard to get people, when in reality they just don't want to pay enough to retain good employees. There are a few nurses in Assisted Living who are truly exceptional, but they are so overworked and underpaid, I honestly don't know why they stay. Alexian's staffing inadequacies are so bad that they sometimes have to bring in temps to do things like give showers, which should only ever be given by staff that the residents know and feel comfortable with, not total strangers! Food service is another place Ascension/Alexian cuts corners. Small illustration: At the price point that is charged, and the amount of money required to buy into lifetime care, I would expect at least one or two homemade salad dressings a day. But nope, all salad dressings come in a packet of low quality pre-prepared junk you would buy at Grocery Outlet. And salad dressings are SO EASY to make! Also, the main dining room serves a LOT of buffets to cut down on staffing requirements. These people are old, and navigating a buffet is difficult with a cane or walker. Many residents are too proud to keep asking for assistance so they either struggle, or just skip a meal. On the many times I have dined there, it has always been a most underwhelming experience with quality of food served. I swear, the food at Shoney's is better than Alexian. It is very clear that the new owners, Ascension Living, are in this to make money. The elevators are dirty and some are scratched up, many places are overdue for a new coat of paint, some areas are overdue for new carpeting, and much of this facility just looks "tired" and in need of attention. Look around the grounds and you will see piles of cigarette butts where employees gather to smoke. Employees park in the closest parking spaces so relatives and visitors have to hunt for a place to park. When my parent was in skilled nursing, the nursing staff were HORRIBLE. Sometimes I would finally have to go up to the desk to find out why no one was responding to a request for help using the restroom, and there would be the nurse, playing on her phone, irritated that I had interrupted her. The overall management is consistently non-existent. When calling the business office, no one ever bothers to answer, and calls go direct to voicemail. Same when calling the administrative office, straight to voicemail. How can you conduct business and impress prospective residents with your customer service when no one ever even answers a phone??? In the last several years, this place has gone so far downhill, I wouldn't place my worst enemy here. Compared with someplace well-run and well-managed like the Spires in Rome, Ga, (another continuing care community), Alexian is like the lowest bargain basement of a place that charges Four Seasons Hotel prices. If I could get my parent out of here, I would, but they're too old now to make that kind of big change. Stay away from this sorry excuse of a retirement facility. It seems to only be all about the money to them, not quality care for the residents.

Professional experience and environment. Caring and attentive staff that are knowledgeable,…read moreupfront, and transparent. Highly recommend!

Been going here a few years now. Have always gotten good care and service. The front desk is very…read morehelpful. They have all modern equipment, and they never keep you waiting. Highly recommended.

Continue to call with the outrageous estimate after being told couldn't afford and offered $500…read morediscount

Have never had any trouble or disappointments with this place until today. Had to drive an hour…read moreafter working a third shift 8 hours with no sleep to get my daughter there on time for her appointment this morning. Well we get there and there is not a soul car or person in the parking lot or in the building. So next we call the number and answering service answers it and says that they're closed down till after the 29th and today is the 20th. The lady said that they tried to call us to let us know but we don't have any record or anything of their phone call. Had to drive an hour back with no service and no sleep. Very unprofessional they didn't even have a sign up on the door stating they were closed till then. got to go back and fix all my

I initially posted a 2 star review on this business but since they have changed the location…read moremanager, things have greatly improved. The person under my care is so much happier and has decided to remain at the facility.