Went in for an appointment with Jessica Scheid, my appointment was at 1:30. I signed in sat down…read moreopened my phone, it said 1:33. The receptionist called be back up to talk about some pamphlet that offer extra services. Then she told the nurse I was ready and the nurse told me to reschedule I was late. I was Not late unless you measure a 3 minute discrepancy. Just crazy! I will not be back

DO NOT GO HERE! Go to a different walk in down the street. You will save much stress. Long waits…read morehave you in the waiting room all day and the customer service is terrible. The front desk lady is rude!

I waited a while before posting this hoping that they would take steps to resolve insurance issues…read more I will note that the facility did take good care of me for my needs on a Saturday in March 2025. The problem is that they billed my insurance in a way That caused Blue Cross Blue Shield not to be able to process it correctly. Fast Pace Was not willing to address the issue directly with Blue Cross Blue Shield, thus billing me for the full amount. They may be good if you are paying cash, but they certainly are not good when using insurance. I hope the issue is resolved soon, but I am not all that hopeful.

They were really nice and caring with my daughter. She didn't want to do all the testing and the…read moreDoctor was okay with that. We were in and out of there quickly. My only complaint was they sent her prescriptions to the wrong CVS after me telling them to be sure it was sent correctly because she was seen at one in Nashville prior. Therefore, I had to wait at CVS to get transferred. Easy slip up, I guess.

The office staff, nurses, and dr are all fantastic! Olivia Weiss is the best primary care doctor I…read morehave ever had. She listens, cares and advocates for her patients! Love coming to this office.

correction....0 OUT OF FIVE STARS. I dont typically write negative reviews however with staff…read morerefusing to allow me to civilly speak to a supervisor or staff member about this experience maybe I will be heard on this platform. My thoughts about our service today. My wife had an appointment at 1015 this morning, we arrived 15 minutes early. She was ultimately seen around 130pm. First off, the amount of time is ridiculous. I understand there are other clients to see however not only did we have a SCHEDULED appointment, most of her pain began to worsen the longer she sat and verbally let staff know and asked if we could go to a hospital instead. If that staff member knew or did not know when she was seen, why in the world would they think its okay to just say "you're next?" In addition to that the last appointment we had she was NOT seen and was charged, staff SAID, she will have a credit towards the account instead since she paid, rather than reimbursement, with that being said on todays appointment she was prompted for payment even though her deductible was met and she supposedly has this credit on her account to use so why say she owes. As mentioned I understand there are other clients however with scheduled appointments and then losing paperwork, the receptionist being super LATE I do NOT appreciate how the situation was handled. I tried to return and speak in person about this however was turned away. Absolutely awful service and overall terrible experience.