I went here to get my meds back on track from having been off of them for a couple of years. The…read moredoctor i saw got me refilled for my normal meds mand got me some rx's for some other issues I have. My only small dislike is that its walk in only but that also means you can see a doc when its convenient for you

Was looking for a new primary care and this place did not disappoint. Front office staff friendly…read moreand efficient. The wait time was minimal and the nurse was kind and very attentive. I saw Emily, NP, and she was knowledgeable, kind and at no time did she appear rushed. I had a lot of questions as well as medications that needed to be refilled. She answered all of my questions and explained everything in detail. Probably spent an hour with me which is unheard of in today's treatment of patients. Also, I was impressed with how clean the office, bathroom and exam room was. I would highly recommend this clinic to anyone looking for excellent treatment and great office hours.

They claim they must have my social security number to file my insurance. I have had 5 claims filed…read moreby other providers in the last 3 months without my SS number, and all were paid. I called BC/BS and they confirmed SS not required. My member number, DOB & name is all they need. I was told they would mail me the bill and I could file it myself because THEIR new system does not allow filing W/O SS#. Also, when I arrived at the appointment they claimed they had called me and left messages that they cancelled my appt, There were no missed calls on my cell. No messges. And I was getting emails and texts reminding me of the time. I looked at the web site while still there and hit the "check in" online, and suddenly they were able to see me after all. It looked like they had attempted to cancel online 15 minutes before my appointment. So - no. I do not recommend this practice AT ALL.

Had a strange interaction with a receptionist when trying to schedule an appointment for a family…read moremember. I asked to schedule an appointment with a particular doctor on a Tuesday after 12 pm because that weekday fits our family's work schedule. I was told that doctor doesn't work on Tuesdays--no problem, perfectly understandable. It's a simple, routine appointment, nothing complicated. I told them we would be willing to see any practitioner in the office, was told that wasn't possible, we had to see the same doctor we had last time. No doctor or NP in that office works on Tuesdays? Why can't we switch providers? Maybe there were no appointments open on Tuesday in the foreseeable future?--also perfectly understandable, but not what was communicated. They didn't seem to check when the next available Tuesday was nor try to accommodate our work-schedule at all. I wish our schedules allowed us the freedom and flexibility to just come in whenever. :(

The office is nice and the staff and doctor nicole is super nice best doctor ever and very clean…read more place

Dr Bernatowicz and the nurse practitioners are all excellent. They listen and make you feel heard…read more The nursing and clerical staff are always friendly and professional.

If you are not Seventh Day Adventist, then forget about compassionate care. I complained about…read morebeing chastised by a doctor and the assistant for violating their Sabbath because I requested a prescription refill via the patient account website on a Saturday and made it clear I was in no hurry because I had about 10 days left. I was immediately dropped as a patient and told I could not seek treatment from any doctor associated with Vitruvian or visit any Vitruvian facility. Thankfully, God intervened in the name of his only begotten Son, Jesus, not the antichrist jesus Seventh Day Adventist false prophet Ellen Gould White claims came in secret to conduct investigative judgement, works based salvation which scripture says is impossible, and falsely proclaim Seventh Day Adventist are the remnant church, even though the Bible, old and new testaments, make it totally clear that the remnant God has preserved for Himself is the 144,000, 12,000 from each of the 12 tribes of Israel. The only possibility of accepting any utterance that came from Ellen Gould White is to abandon the entire New Testament. If the New Testament cannot be trusted as written, then it is impossible to trust the Old Testament since both were written by the Holy Spirit, not sinful fallen man - or false prophet Ellen Gould White.

Been here over 6 hours in the waiting room. They started an IV, ran blood work and a ct 5 hours ago…read moreand sent us back to the waiting room. In 6 hours, I've seen 2 patients leave.

Never see same doctor. Lost my X-ray…read more Paper files spilling over. Long waits with appointments

horrible office staff! once I told her why I was calling she huffed and put me on hold + kept me…read morethere. every time it connected me back, she would put it on hold again. I was on hold for almost 45 minutes. waste of time + no help at all!

I absolutely love this doctor and his staff BUT what I don't like is you can always plan on waiting…read moreat least an hour or more.

Paul Grayson Smith office has the best staff. They are always friendly and smiling, I can't thank…read morePaul Smith Jr enough for saving my husband life during the covid pandemic. I always see Brian Howen He is the sweetest, most caring dr I've ever been to. I would trust the other doctors just as well its just Brian is the one who knows my record and has always cared for my needs.

This office likes to let their patients suffer. They display this by taking days to authorize vital…read moremedication refills, employing rude office staff and nurses, and they will literally laugh at you on the phone if you ask a question they deem silly. They are opposite of helpful. Never get involved with them...even under their new name Chi-Memorial-whatever.

I love my Dr. But only 3 stars because the wait time is ridiculous. When you have an apptment at…read more8:30 and it's 10:00 and still haven't seen the Dr. I still keep coming back though

This place is NOTHING but useless NP's No doctors, they do not give a s*** about their patients…read more The turn over is constant. That must mean they are doing something horrible. I called in several times to get a prescription refill, and they never follow up, never called it in even after I was told they would each time. I will also be filing a BBB complaint about them. DO NOT GO HERE!!! they are nothing but insurance money grubbing parasites.

They were suppose to tell me the results to a test I had that would require surgery if it came back…read moreabnormal. Called and asked about it and they said they would call me if it came back that I needed surgery if not they would send me a letter saying I was fine. Well thankfully I also had the imaging place send my scans to an urgent care because they called to let me know I needed my gallbladder out. I haven't heard anything from Cleveland family health care at all since then. Had I waited on this ridiculous place , I would've never got answers and my gallbladder would've ruptured because I needed it out ASAP. Not to mention the doctor was rude and when I told her I was having pains and gallbladder attacks she dismissed me and told me I didn't know what I was talking about. Don't take yourself or loved ones here because they don't care about anyone or their well-being.

I'd give them negative stars if I could. despite telling me on the phone that they took my…read moreinsurance (and double checking with my insurance company that yes, indeed this was true) they charged me out of pocket when I got there (after driving over an hour and a half) and told me they no longer took my insurance. They also quoted me a 45 minute wait time when I arrived, yet after an hour when I asked how much longer they thought it would be, they told me 45 minutes. Totally incompetent front desk staff. Save yourself the headache and go somewhere else.

Wow!!!! Nicest people on the planet!!! We were in town for a wedding. They were so efficient in…read moregetting us in, examined, and diagnosed. Now let's see how quick the pharmacy is in filling the script.