Never see same doctor. Lost my X-ray…read more Paper files spilling over. Long waits with appointments

horrible office staff! once I told her why I was calling she huffed and put me on hold + kept me…read morethere. every time it connected me back, she would put it on hold again. I was on hold for almost 45 minutes. waste of time + no help at all!

The office is nice and the staff and doctor nicole is super nice best doctor ever and very clean…read more place

Dr Bernatowicz and the nurse practitioners are all excellent. They listen and make you feel heard…read more The nursing and clerical staff are always friendly and professional.

They have been taking care of me since I moved here in 2011. Very organized and always in and out,…read morevery efficient!!!

Two stars for the front desk. Four stars for the back office and the doctors…read more I've been coming to Family Medicine Center for about a year now after a coworker of mine referred me. My first first few times going were decent. And once you get passed the front desk all is well. This morning I came in because I have the flu and needed confirmation and meds. I walked in at 0805 and filled out the sign in slip. I was asked if I had an appointment and said no but that I was sick. I instantly detected an attitude with the front desk girl and felt resistance. I almost left to go find another primary care manager but opted to stay because i know that once you get passed the front desk, all would be ok. And it was. I recommend FMC but be prepared for some attitude when you walk in.

They claim they must have my social security number to file my insurance. I have had 5 claims filed…read moreby other providers in the last 3 months without my SS number, and all were paid. I called BC/BS and they confirmed SS not required. My member number, DOB & name is all they need. I was told they would mail me the bill and I could file it myself because THEIR new system does not allow filing W/O SS#. Also, when I arrived at the appointment they claimed they had called me and left messages that they cancelled my appt, There were no missed calls on my cell. No messges. And I was getting emails and texts reminding me of the time. I looked at the web site while still there and hit the "check in" online, and suddenly they were able to see me after all. It looked like they had attempted to cancel online 15 minutes before my appointment. So - no. I do not recommend this practice AT ALL.

Had a strange interaction with a receptionist when trying to schedule an appointment for a family…read moremember. I asked to schedule an appointment with a particular doctor on a Tuesday after 12 pm because that weekday fits our family's work schedule. I was told that doctor doesn't work on Tuesdays--no problem, perfectly understandable. It's a simple, routine appointment, nothing complicated. I told them we would be willing to see any practitioner in the office, was told that wasn't possible, we had to see the same doctor we had last time. No doctor or NP in that office works on Tuesdays? Why can't we switch providers? Maybe there were no appointments open on Tuesday in the foreseeable future?--also perfectly understandable, but not what was communicated. They didn't seem to check when the next available Tuesday was nor try to accommodate our work-schedule at all. I wish our schedules allowed us the freedom and flexibility to just come in whenever. :(

I absolutely love this doctor and his staff BUT what I don't like is you can always plan on waiting…read moreat least an hour or more.

Paul Grayson Smith office has the best staff. They are always friendly and smiling, I can't thank…read morePaul Smith Jr enough for saving my husband life during the covid pandemic. I always see Brian Howen He is the sweetest, most caring dr I've ever been to. I would trust the other doctors just as well its just Brian is the one who knows my record and has always cared for my needs.

This office likes to let their patients suffer. They display this by taking days to authorize vital…read moremedication refills, employing rude office staff and nurses, and they will literally laugh at you on the phone if you ask a question they deem silly. They are opposite of helpful. Never get involved with them...even under their new name Chi-Memorial-whatever.

I love my Dr. But only 3 stars because the wait time is ridiculous. When you have an apptment at…read more8:30 and it's 10:00 and still haven't seen the Dr. I still keep coming back though

TL:DR     Ed Fox gave _very_ incorrect information and did…read morenot follow up as promised. My mom is 64. She and I have a chronic genetic issue. She swore off doctors years ago. So when I finally found something that was helping, it took a lot of convincing to get her to go. She did some research and decided to see Ed Fox. He wasn't familiar with her condition. That's fine. We're used to that. What she was asking for is Low Dose Naltrexone (LDN) to help treat the chronic pain, among other things. He told her it's a controlled substance and that he'd need authorization, so he'd get back to her. It's not a controlled substance. In fact, had he done a five second google search, he'd have seen it's kind of the opposite. It's an opioid antagonist and is used in its normal dose to treat opioid and alcohol addiction. But he didn't do that. He also didn't check with others in his practice and get back to her like he said he would. If you have a cold, you're probably fine going here. If you're looking for a doctor that will actually do what he says, cares about your issues, and will look into things you bring up--this is not your guy. Now I have to try and convince my mom to try again. And it's going to be harder than it was this last time.

This place is a joke. Went for a medical issue and they did a drug screen on my urine without my…read moreknowledge and quickly labeled me as a drug user because it was positive for meth. One prescription i am currently taking and have for several years now will cause a false positive. They don't take the time to look up your current meds to see if any will cause a false positive. They are very quick to make assumptions and then treat you poorly.

I'd give them negative stars if I could. despite telling me on the phone that they took my…read moreinsurance (and double checking with my insurance company that yes, indeed this was true) they charged me out of pocket when I got there (after driving over an hour and a half) and told me they no longer took my insurance. They also quoted me a 45 minute wait time when I arrived, yet after an hour when I asked how much longer they thought it would be, they told me 45 minutes. Totally incompetent front desk staff. Save yourself the headache and go somewhere else.

Wow!!!! Nicest people on the planet!!! We were in town for a wedding. They were so efficient in…read moregetting us in, examined, and diagnosed. Now let's see how quick the pharmacy is in filling the script.

Sadly, over the holidays I was in need of a covid test. I checked around and this was the only…read moreplace that I could get an appointment the same day. I went to their website to sign up and secure my appointment. I got one for an hour off. My only issue was that you have to pay prior to being seen and have to do it during your appointment sign-up process. This method is a bit foreign to me but I guess it's the reason I was able to get an appointment. I arrived a few minutes early and the nurses came out a few minutes early too. Individuals lined up and verified their identity prior to receiving their test. Within 15 minutes I receive my results. This was a great way to get a quick result but I do not recommend this location for any after-care. They are a testing faculty only. Follow up with your primary care manager afterwards.